Autobahn BMW

Battery Replacement for 2012 BMW 135i I went in to replace a battery for my 2012 BMW 135i. I found a special on BMW's website which this dealer was listed as one of 3. I am glad I did as t I went in to replace a battery for my 2012 BMW 135i. I found a special on BMW's website which this dealer was listed as one of 3. I am glad I did as they provided excellent service which far exceeded my expectations. Mike Emery took my information and did not try to oversell me which was very impressive. He sold me the right battery for my VIN. They also replaced my airbag on a recall without me having to ask to have it done. My clock was set correctly and my car was washed and vacuumed. I was so impressed that I plan to make this my BMW shop of choice. I am planning to order and buy the Power Package II kit for my car. Originally I was looking into doing it through the internet using a BMW online dealership and having a possible BMW indie shop install it. Now I am considering Autobahn as my dealership of choice. It isn't the closest as I live in Arlington, but it is the best. The waiting room had complementary WIFI and soft drinks. It also had my potential future next car which was a BMW M2! Again Mike Emery was an outstanding employee! More

Excellent service Always receive excellent service at Autobahn. Chris is always helpful. He is very knowledgable and give me detailed information on the service needed. Always receive excellent service at Autobahn. Chris is always helpful. He is very knowledgable and give me detailed information on the service needed. All service done was completed in a quick professional matter. This is the reason that we use Autobahn. More

Excellent service I received excellent service, and advice. There was a very close call on some optional service. I was given detailed information, and allowed to make I received excellent service, and advice. There was a very close call on some optional service. I was given detailed information, and allowed to make a decision based on that information. At no time did I believe I was being "up sold". It was clear their focus was safety. More

Great service as usual. Great service from Charlie Smithson and the BMW technicians. Promised time was met or even bettered - that was much appreciated. This is the best s Great service from Charlie Smithson and the BMW technicians. Promised time was met or even bettered - that was much appreciated. This is the best service dept. i have seen, and I'm 88 years old! Les Neumann More

I3 Service Experience I? was able to get in 45 minutes after I? called for an appointment. The service advisor estimated a two hour wait. So I? decided to stay there. The w I? was able to get in 45 minutes after I? called for an appointment. The service advisor estimated a two hour wait. So I? decided to stay there. The waiting lounge is excellent with huge TV’s, drinks, snacks, etc. I? was pleasantly surprised when the service was finished in one hour and the car been washed and ready to go. Overall a good experience. More

Quick & Efficient Quick, efficient, and the customer service rep David Rodriguez was very helpful and easy to deal with. Would have no reservations bringing my car in Quick, efficient, and the customer service rep David Rodriguez was very helpful and easy to deal with. Would have no reservations bringing my car in for service here again. More

Timely and Attentive I arrived at 6:45 a.m. for 7:00 a.m. opening so that I could get quick contact with service manager. The dealership had sometime since my last visit I arrived at 6:45 a.m. for 7:00 a.m. opening so that I could get quick contact with service manager. The dealership had sometime since my last visit changed the service lanes into the service bay and so that although the first customer, two other cars got ahead of me by knowing the new service lane configuration. But as the third customer of the morning, I had a service manager within minutes of driving into the service bay area who had all the electronic record and details about my car and me. I chose not to take a rental car while mine was being serviced. A dealership shuttle had me at my office within minutes of me delivering my car to the service manager. Later that day the service manager called with details of my service and with two additional repair needs that the service had discovered. I authorized the additional items and my car was ready by early morning of the next day and with the cost as quoted by the service mananger in his call to me. My experience with Autobahn service has always been top quality, timely, and attentive. This is my third BMW from Autobahn and my experience has never varied from top quality, timely, and attentive. More

When the car asks for service Very responsive, friendly and informative, timely service. Easy to make the appointment online and comfortable waiting room. A b c d e f g h Very responsive, friendly and informative, timely service. Easy to make the appointment online and comfortable waiting room. A b c d e f g h More

Safety inspection I needed to get a last minute safety inspection. Mike Emery was fabulous getting me in and out so I could go get my new sticker while in town. Thank y I needed to get a last minute safety inspection. Mike Emery was fabulous getting me in and out so I could go get my new sticker while in town. Thank you Mike for a seamless experience. More

Excellent services Dennis provided good services to me. Honest and straightforward explaining the details. I was considering three cars in the beginning. After Dennis’s Dennis provided good services to me. Honest and straightforward explaining the details. I was considering three cars in the beginning. After Dennis’s analysis, I decided to go with his recommendation. More