Autobahn BMW

Excellent customer service from Richard S.and David Powell Richard and David went beyond the call of duty to make sure I would be a satisfied customer and I was even though I very upset about my car they didn' Richard and David went beyond the call of duty to make sure I would be a satisfied customer and I was even though I very upset about my car they didn't take it personal they love me through the frustration and took great care of me.thanks a lot for being a people satisfactory dealer. I recommend Autobahn to my sister n law and she love the way she was treated. More

Super Service I appreciated the communication from David throughout my service appointment. He kept me informed about the service my car needed, the price and how l I appreciated the communication from David throughout my service appointment. He kept me informed about the service my car needed, the price and how long it would take. He was quick to respond to my questions. I appreciate his attention to my needs. He offered the detailing available and I was very impressed with the work. Overall, this is the best service I have ever received at Autobahn, and this is my 3rd BMW. More

Replace Recalled Driver Airbag This particular experience was positive. The staff was courteous, the lounge area very nice and it took less time than expected for them to replace th This particular experience was positive. The staff was courteous, the lounge area very nice and it took less time than expected for them to replace the driver airbag. As a bonus they washed my car and cleaned my dirty wheels. The reason I didn't give 5 stars is because of bad experiences in the past. If I had a choice I would not have taken my car to Autobahn for this recall work. More

Always Accommodating We live a couple hours away from this service center and anytime we make the trip for our scheduled maintenance, the service dept. is very accommodati We live a couple hours away from this service center and anytime we make the trip for our scheduled maintenance, the service dept. is very accommodating to our needs. We always have a loner car awaiting us & they are always helpful. More

Great service overall! From moment I drove in to the last moment I left, all was professional grade! Karla is the best customer service provider, always professional and wi From moment I drove in to the last moment I left, all was professional grade! Karla is the best customer service provider, always professional and with a smile. More

Everyone was friendly and very helpful!! Everyone was helpful and very friendly. However. I didn't get a phone call telling me my car was finished! I would definitely recommend AutoBahn, my Everyone was helpful and very friendly. However. I didn't get a phone call telling me my car was finished! I would definitely recommend AutoBahn, my bumper looks great! More

Auto Start-Stop Button Left car for start-stop button to be re-programmed to the off position and for tint to be installed. For some reason, BMW does not allow the button to Left car for start-stop button to be re-programmed to the off position and for tint to be installed. For some reason, BMW does not allow the button to be programmed in the off position. Bummer! This is not convenient for me, but guess I'll have to live with it. Would recommend that BMW look into this since it isn't a safety feature. It should be left up to the driver to determine the driving position just like having the radio, navigation system, or air conditioning system under the driver's control. If the lane departure warning feature can be turned off by the driver, which is a safety feature, then certainly the auto start-stop feature should be under driver control. Would like to hear from someone from BMW Corporate on this one. Other than this issue, which was not the service department's fault, the service was fine and life is good! More

Great communication and Service from Chris It was nice to have someone Take the time really review all of the questions I had. It's those few extra moments taken with a customer that makes the It was nice to have someone Take the time really review all of the questions I had. It's those few extra moments taken with a customer that makes the difference More

Always the best service for years. I live in Arlington and never have minded the drive being that I find the service at Autobahn has never disappointed. Mark is always a pleasure to de I live in Arlington and never have minded the drive being that I find the service at Autobahn has never disappointed. Mark is always a pleasure to deal with. More

Exceptional service by Charlie Autobahn BMW Service center provides exceptional service and the key element to this service is their staff. Charlie handled my latest visit and he h Autobahn BMW Service center provides exceptional service and the key element to this service is their staff. Charlie handled my latest visit and he had me in and out with my car warranty coverage for the drivers airbag recall in great shape. Car wash was outstanding and he is a delight to work with. Five stars for Charlie and the rest of the BMW Service center team ! More