Autobahn BMW

Excellent as alway The service for an auto inspection was excellent as always. However, I did have a HUGE issue two weeks before when I showed up on a Saturday at 3 PM t The service for an auto inspection was excellent as always. However, I did have a HUGE issue two weeks before when I showed up on a Saturday at 3 PM to see if I could make an appointment to have my Z4 serviced. I was handed a card by the young lady at the desk and was told that I should call the Call Center for an appointment. I was not given tha option to speak to anyone there, to include the service representatives nor was I even offered a phone to call from. I WAS THERE and was treated in a way that I have never been treated before at Autobahn. She never even asked for my name. Luxury car dealerships are held to a higher standard than "regular" car dealerships and I will hold Autobahn to those standards every time that I visit there for service. This is the first discordant note that I have during a visit and hope to never encounter this level of service again. Mark Britton was on paternity leave that week so he is not involved in this issue. He is always excellent. More

Quick and Painless process Sara took care of all of the application and sales transactions over the phone and via email. When i showed up, i had 20 mins of signatures and a tuto Sara took care of all of the application and sales transactions over the phone and via email. When i showed up, i had 20 mins of signatures and a tutorial on my new vehicle, and I was ready to drive off of the lot in 75 mins. More

Professional My service advisor Foley was very professional. He kept me informed about my car. Geat experience and as always great work!!!! Very happy with the ser My service advisor Foley was very professional. He kept me informed about my car. Geat experience and as always great work!!!! Very happy with the service. More

Great The service I received was wonderful! Our service adviser, Foley, did a wonderful job! An issue I have had with my car two other times, had not been The service I received was wonderful! Our service adviser, Foley, did a wonderful job! An issue I have had with my car two other times, had not been properly fixed. This last time, while working with Foley, he made sure the issue was fixed, and assured me there would be no issues. I was pleasantly surprised when I picked the car up, and the issue was resolved. More

Professional & quick I give Mark a call when my car is due for service and he makes an appointment for me. When I arrive he greets me and asks me how I am doing. Then he l I give Mark a call when my car is due for service and he makes an appointment for me. When I arrive he greets me and asks me how I am doing. Then he lets me know the time estimate for the service. I appreciate how courteous and efficient my service is performed. More

My recent service experience When I brought my car in for service I had recently injured my rotator cuff. Everyone went out of their way to help me get the items I needed out of When I brought my car in for service I had recently injured my rotator cuff. Everyone went out of their way to help me get the items I needed out of my vehicle. When I came in to pick up my car it was immaculate and again, the service folks loaded my car for me and wanted to make sure I could fasten the seat belt, etc. I really appreciated their concern and help. Hank Price More

Service visit It’s always a great experience! I am greeted when I arrive and trust the work that is being done on my car is great work! I appreciate the friendly st It’s always a great experience! I am greeted when I arrive and trust the work that is being done on my car is great work! I appreciate the friendly staff and great customer service! More

New car purchase from Autobahn BMW We recently purchased a new X3 for my wife. Brian Hodge was fantastic to work with. He listened to my needs and was super knowledgeable about the ve We recently purchased a new X3 for my wife. Brian Hodge was fantastic to work with. He listened to my needs and was super knowledgeable about the vehicle and its features...especially the technology. He made the entire process smooth and easy. Rachel also did a great job assisting with financing and explaining all warranty options. More

Thanks Friendly and professional service. Up front with the pricing and not the typical high pressure car sales. Second car I've purchased through themth a Friendly and professional service. Up front with the pricing and not the typical high pressure car sales. Second car I've purchased through themth and will do so again. More

Tire Replacement on M6 Mike and crew were able to get me in and out on the same day I called. The tire was in stock, which was great. Mike called the warranty folks and ever Mike and crew were able to get me in and out on the same day I called. The tire was in stock, which was great. Mike called the warranty folks and everthing worked out fine More