Autobahn BMW

Exceptional Great customer service. Quick turnarounds for my vehicle. Great in the every way. The service advisor went out of his way to ensure my satisfaction. Great customer service. Quick turnarounds for my vehicle. Great in the every way. The service advisor went out of his way to ensure my satisfaction. More

Recall The few times I have been there it has always been a pleasure. Prompt and courteous. The shuttle service provided was always excellent and efficient a The few times I have been there it has always been a pleasure. Prompt and courteous. The shuttle service provided was always excellent and efficient also. More

Job well done, and quick, too. Work done well. Delivered as promised. In addition to the regular maintenance service, my vehicle had a few additional items that needed work. It wa Work done well. Delivered as promised. In addition to the regular maintenance service, my vehicle had a few additional items that needed work. It was done timely and efficiently. More

Condescending, Rude, and Slow I bought my car there as a 1 year old CPO service loaner and the first salesman I worked with (I think named Gary) was so rude and condescending and o I bought my car there as a 1 year old CPO service loaner and the first salesman I worked with (I think named Gary) was so rude and condescending and offended me so much that I had to request to work with a different salesman to close the deal. Then, after owning it for about 2 months, I took my car in for routine service. When I picked it up, they'd scratched the car. The service manager (David Powell) tried to make excuses and mentioned, "well it looks like the bumper has already been re-painted...". This made me LIVID as I'd bought the car from the dealership 2 months earlier and expressly asked what work had been done on the car before I bought it (and got it in writing), and this was NOT included. They told me it had only had routine service maintenance. When I called the general manager (Aaron Windes) about this issue, he also made excuses and never apologized. The dealership eventually agreed to fix the scratches. I took my car in and left it. They have now had my car for over a week and are being very sketchy about when it will be done. I have a suspicion that they have wrecked my car and are trying to fix it without me knowing. This dealership is dishonest. Also, when I went in to drop off my car to have the scratches fixed I overheard the service manager (David Powell) being very rude to another customer and refusing to give him anything in writing stating what service the dealership had performed on the man's car. The poor man was so exasperated he was even asking if he could just record David saying that the work was done so he had some kind of record. David flat out refused for no good reason. More

Just what I expected 👍 On time, courteous, and helpful beyond what is reasonable—what I have come to expect. I was in and out in no time and the work was excellent . On time, courteous, and helpful beyond what is reasonable—what I have come to expect. I was in and out in no time and the work was excellent . More

Exemplary Service! The BMW Service Department at Autobahn provides exemplary service! My Service Advisor is trustworthy and thorough. I trust him implicitly. I love The BMW Service Department at Autobahn provides exemplary service! My Service Advisor is trustworthy and thorough. I trust him implicitly. I love my car and I love the Service Department! More

Great Service This was for a recall on my BMW. I originally contacted David Powell who has been our service advisor for years. Chris met me when I pulled in. He was This was for a recall on my BMW. I originally contacted David Powell who has been our service advisor for years. Chris met me when I pulled in. He was very professional and told me I was welcome to wait in the showroom and that he would let me know as soon as my vehicle was ready. It took approximately two hours which was what I had originally been told. I have never had any complaints with the service department of Autobahn or the service advisors that I have dealt with and this time was no exception. More

New car experience I was in the market for a new BMW as my lease was up. Brian Hodge provided me with two great test drive options after making a Saturday appointment a I was in the market for a new BMW as my lease was up. Brian Hodge provided me with two great test drive options after making a Saturday appointment at the last minute via email. I drove two options and settled on a 640i. He found one at a nearby dealer and I came in three days later keeping my old BMW for an extra three days. Did the paperwork in less than 30 minutes and they had me out the door! Beautiful example of exemplary customer service with a smile! More

Another Homerun for Karla Karla always takes great care of me and my car. This time was no different. She is very conscientious of my schedule and the amount of money I am spen Karla always takes great care of me and my car. This time was no different. She is very conscientious of my schedule and the amount of money I am spending. She’s a great partner to have. More

They love to waste your time I had a brand new x5 for 3 years and every time I dealt with this dealership it was a horrible experience (with the exception of Ryan). It is a shame I had a brand new x5 for 3 years and every time I dealt with this dealership it was a horrible experience (with the exception of Ryan). It is a shame because BMW makes a superior product but because of the employees here I decided to purchase a Mercedes. Interesting enough I keep hearing that if you want a good experience from BMW to go to Sewell and not here. I asked weeks ago for the person in charge to call me before I decided to go elsewhere and of course they never cared to call. If they wanted to know how to improve and not keep losing qualified buyers they would have followed up. In my 27 years as an adult this is the first negative review that I have posted so that speaks to their service. More