When I arrived at my appointment time, Cody greeted me promptly and proceeded to review the impending service report, explaining each scheduled item and the cost. I had arranged to receive a rental car which was delivered in a timely manner, it was a brand new Volvo SUV. Cody called me in a few hours to let me know the service was completed but two additional maintenance issues were discovered. He gave me a description and cost of each items and I agreed to the service. I returned to the service department at the appointed time and my car was ready and waiting.