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Autobahn Motors
Belmont, CA
699 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 699 reviews
June 28, 2021
The bad review is based on the customer service I received from Michael Tran after I bought a used 2016 Porsche Cayman from them, but the car sales person who helped me with the purchase Jeremy was g received from Michael Tran after I bought a used 2016 Porsche Cayman from them, but the car sales person who helped me with the purchase Jeremy was great and professional. Simple factual story - I bought a used car from them but found out that the door panel on drivers side was deformed and popping out a day after, I contacted them immediately about this to schedule an appt to have them take a look. My sales person Jeremy was OOO so Michael Tran was assigned to me. Michael Tran does not return my text, and was rude and reluctant to discuss it saying things like "can't you put it back yourself?". I don't believe anyone would spent 54235.24 on a Porsche if they know of this issue beforehand. The following are the argument from Michael: 1. "You bought the car at a discounted price" - The agreed price has nothing to do with this issue, unless you told the customer about it before the purchase and offer incentive, otherwise this is irrelevant to the issue. 2. "We did help you to lubricate door and buckle" - The rattling buckle was promised by Jeremy to be taken care of before I bought the car because the service department was closed on weekends, and I do appreciate the lubrication on the doors when the buckle was addressed. So to recap - I bought a used car from them with this issue on the door panel, I discovered shortly after and contacted Michael Tran about it - they refused to do anything about it and gave me the attitude. Based on the experience, 1 star, don't recommend to buy used car from them. More
by 16Cayman
Employees Worked With
Michael Tran
Helpful June 20, 2021
Ernesto made trading in and buying a new car quick and painless. I will be recommending this dealership and Ernesto to friends who are in the market for a new Mercedes. painless. I will be recommending this dealership and Ernesto to friends who are in the market for a new Mercedes. More
by Sandra
Employees Worked With
Ernesto
June 19, 2021
Super easy to make an appointment online! The service was quick and efficient! The staff were also very friendly and knowledgeable. Overall we had a great experience getting our car serviced at Autobahn and quick and efficient! The staff were also very friendly and knowledgeable. Overall we had a great experience getting our car serviced at Autobahn and would recommend to friends. More
by KYC
Employees Worked With
Skip
June 16, 2021
Skip provided excellent service while I was at the dealership to fix a check engine light. Would recommend Skip and the dealership to any MB owner dealership to fix a check engine light. Would recommend Skip and the dealership to any MB owner More
by Richard
Employees Worked With
Skip Vaughn
June 14, 2021
Great experience. Autobahn motors consistently provides outstanding service and great customer communication. I had many issues with my car that Autobahn fixed Johnny Lam my service advisor was excellent outstanding service and great customer communication. I had many issues with my car that Autobahn fixed Johnny Lam my service advisor was excellent More
by mphillips
Employees Worked With
Johnny Lam
June 11, 2021
Autobahn Motors of Belmont has some great employees and service advisors. My service advisor, Anthony Jayakkody in particular, is a rockstar. He's honest, open and timely with his updates. service advisors. My service advisor, Anthony Jayakkody in particular, is a rockstar. He's honest, open and timely with his updates. More
by KB
Employees Worked With
Anthony Jayakkody
June 09, 2021
I went there with my Sister it’s Very nice shop everything is very clean very good service , Feeras very good take care , I will be back for sure everything is very clean very good service , Feeras very good take care , I will be back for sure More
by Dajin4289
Employees Worked With
Feeras
