Autobahn USA Dedham

04 Porsche Boxster S I was looking online at a few Porsche Boxters and saw the one at the Dedham Automall. I made an appointment to come in for a test drive. My salesman I was looking online at a few Porsche Boxters and saw the one at the Dedham Automall. I made an appointment to come in for a test drive. My salesman, Yaw, was very friendly and accommodating in setting up the appointment and responding to my emails. Once I decided to purchase the car he worked to complete the paperwork. There was a bit of miscommunication regarding my dropping off a check for the vehicle and having the car registered - I assumed it would all be done at the same time but they required the check first and then they would register the car. I can understand the reasons for that but just wish they had made sure we were all on the same page when we were discussing it ahead of time. The only complaint I had was that I had identified a few issues with the car they said would be fixed - a noisy blower fan notably. They promised this would be repaired but when I picked up the car it had not been done. I communicated that to Yaw, along with a few other minor issues I found while driving it home, which they did address in a timely manner. I just expected that the salesperson / dealer would have verified the issues I noted were repaired before I picked up the car (as well as going over other things to make sure nothing needed to be addressed)- and that if they had not been fixed then those things would have been handled ASAP by them and not require me to work to get them addressed. I would expect this from any car dealership, and more so from one dealing in luxury autos. Overall, it was a good experience. Great car at a great price, and all issues I noted (minor as well as the blower fan) have been addressed.... More

David is the man! This was my first time buying a vehicle in general, not just from the Auto Mall. David was very patient and extremely helpful with the entire process. This was my first time buying a vehicle in general, not just from the Auto Mall. David was very patient and extremely helpful with the entire process. He was always contactable and generally wanted to help me. I bought a 2011 Audi A5, I love it, Could not have done it with out David and the staff. Thanks guys! More

'03 BMW 525i Everyone at Dedham Automall was cordial and willing to help. I went there because they had the car I was looking for and I would shop there again. Everyone at Dedham Automall was cordial and willing to help. I went there because they had the car I was looking for and I would shop there again. More

David is the man! This was my first experience buyer a vehicle from a dealership and I couldn't be happier. David was incredibly helpful walking me through everything a This was my first experience buyer a vehicle from a dealership and I couldn't be happier. David was incredibly helpful walking me through everything and making me feel comfortable during the process. He helped me get exactly what I wanted. David always answered his phone when I had questions and even came in to help me on his off days. I will definitely be coming back to give Dedham auto mall (and especially David) my business again!! More

Hangin with Mr. Cooper We couldn't have been more happy with purchasing our 2014 BMW 320i Xdrive. The whole process from begining to end was a pleasure thanks to Charles Coo We couldn't have been more happy with purchasing our 2014 BMW 320i Xdrive. The whole process from begining to end was a pleasure thanks to Charles Cooper and Jason Mcmanus. Charles took the extra time to ensure all of our questions and concerns were addressed. He made us comfortable on a personal level. We would definately be coming back for any future purchases. We highly recommend purchasing your next vehicle at Dedham Auto Mall. When you go in, just ask for Mr. Cooper. More

Experience was alright Friendly at times and just plain rude at other times. Glad that I got the vehicle and love it , just not overall satisfied with the treatment of the d Friendly at times and just plain rude at other times. Glad that I got the vehicle and love it , just not overall satisfied with the treatment of the dealers. More

Very good customer service! Customer service was excellent. Yaw was professional and patient. I will recommend Yaw and the dealership to my friends and officemates. The people in Customer service was excellent. Yaw was professional and patient. I will recommend Yaw and the dealership to my friends and officemates. The people in the dealership are friendly as well. More

HAPPY IN MY HUMMER I had the pleasure of meeting Mr. Yaw Aboagye-Marfo who was professional, courteous and worked very hard to get me the vehicle that I wanted. The pro I had the pleasure of meeting Mr. Yaw Aboagye-Marfo who was professional, courteous and worked very hard to get me the vehicle that I wanted. The process was a breeze and he was also kind enough to put extra gas in the vehicle for my long commute home. More

David is a good guy David was great! He went above and beyond to take care of me. He was patient and fair and helped my deal go through successfully. David was great! He went above and beyond to take care of me. He was patient and fair and helped my deal go through successfully. More

Keep your eyes open I had bought a car here two years back and found another car that was suitable, this last week, after research on cargurus. The dealership does not po I had bought a car here two years back and found another car that was suitable, this last week, after research on cargurus. The dealership does not post the carfax documents on line, something most other dealers do. The salesperson (not listed here), did not give it to me on several requests, the day of my visit. After agreeing to a deal, finally when I asked again, I got the carfax report and came across two surprises - an accident and a first registration date. In his defense, I would say that the salesperson was not trying to be evasive willfully but it did not make me happy...all the more reasons for posting the carfax directly on site. Once the deal was made (the Sales Manager, Mark, was nice, did not waste time with hum and haw with pricing), it got worse though. Only one keyfob was avaliable, a small repair was not done as promised when I came for the car, the door mats are still missing as we speak....and to add insult to injury, the registration job has been pending for over a week which I was told would happen the day after the sales was done. The sales Manager was nice to help with removing registration plates and putting them on the new car, as the salesperson was not in. I also met Jason McManus, the Finance guy, who quickly waved me through...I had no loans to speak of though. Paperwork was fast. He even took care of removing the toll road transponder to fix it on the other car. Finally, this morning, he on request, took the trouble to emailing me the registration paper which I have been looking for, forever. It is astonishing that people high on the hierarchy have less time but are more customer conscious. PS: The sales person finally made the requisite arrangements and helped with the inspection and the door mats. Moral of the story nonetheless, "Buyer Beware". More