Autobahn Volkswagen

The worst I took my vehicle in for an oil change and to have the speakers checked because the back sound like they are blown. I had 2 loaner cars the reason is I took my vehicle in for an oil change and to have the speakers checked because the back sound like they are blown. I had 2 loaner cars the reason is the first one the tags expired. They had my car for 3 1/2 weeks the service advisor didn't give me any updates. When I called he said I'll call you back after I speak with the technician. I never got a call back! I waited another day same thing no return call so I showed up and when he seen me he said he forgot. I waited another week and called then all of a sudden he said my car is ready. I went after work to pick up my car and my panel was on the floor showing all my fuses. He told me first they changed, the radio, subwoofer and speakers. So then I asked if my radio was changed how come it's still bluetooth to my phone and the radio station are the same. Then he said they compared it to another vehicle like mine. The speakers sound the same. When I got home I noticed my organizer blocks were missing and my roller shade for the trunk. I emailed the advisor and no reply. I called on a Friday and he said they will order the organizer. I then emailed the manager that Monday morning and every thing that was missing was found thanks to the manager J. Miller. The service advisor Kenneth Kerasmus need to be trained. Also, I never received a customer service survey. More

VW Service Comfortable environment for adults & kids. The Shuttle service is convenient. The location is conveniently located to other businesses so that I can u Comfortable environment for adults & kids. The Shuttle service is convenient. The location is conveniently located to other businesses so that I can use my time wisely while my vehicle is serviced. More

Outstanding Service! Another very positive experience with your service department. Prive and time to complete as quoted. Shuttle service was excellent. Thank you Zack Another very positive experience with your service department. Prive and time to complete as quoted. Shuttle service was excellent. Thank you Zack for another great job! More

Oil Change and Recalls My experience was nothing less than spectacular. Kenneth was very helpful and friendly. Got my car in and out in a timely manner and was very professi My experience was nothing less than spectacular. Kenneth was very helpful and friendly. Got my car in and out in a timely manner and was very professional and courteous. I will definitely be back. More

Magnificent Professionals! I have worked with Autobahn for over 20 years. The Sales and Service are “top shelf”in every way. The Dearlwrshipnia spotless; all Staff are polit I have worked with Autobahn for over 20 years. The Sales and Service are “top shelf”in every way. The Dearlwrshipnia spotless; all Staff are polite and knowledgeable. I highly recommend Autobahn! More

Last minute appointment I just needed a quick oil change but didn't want to plan to make an appointment. Autobahn's next appointment slot was in 45 minutes that same day. S I just needed a quick oil change but didn't want to plan to make an appointment. Autobahn's next appointment slot was in 45 minutes that same day. So, off I went! Scheduling was easy. I was greeted immediately. And I was back on the road with new oil + filter and a car wash in less than 30 mins. For a busy guy with a busy schedule, Autogahn gives me the flexibility to keep my car in tip-top shape. More

friendly place Jesus went above and beyond to service my vehicle. took care of everything I ask and do so timely since I had a meeting later that day Jesus went above and beyond to service my vehicle. took care of everything I ask and do so timely since I had a meeting later that day More

Great! Oscar Alvarado returned my call regarding possibly trading in our truck for a new Atlas. He followed through with looking for the details that I want Oscar Alvarado returned my call regarding possibly trading in our truck for a new Atlas. He followed through with looking for the details that I wanted. I wasn't sure if the options I wanted were a possibility. He was very cordial & made me feel relaxed about the process. Also, he found exactly what I wanted and I felt like I got a great deal! I bought my last car at this dealership over 9 years ago & have always been very pleased with all of the service that I have had. I've only had my car for a couple of days, but I am thrilled with it and the whole experience! More

Great Experience Friendly staff that was quick to get my vehicle serviced. The prices were fair and the service advisor made me aware of future services to be done. Friendly staff that was quick to get my vehicle serviced. The prices were fair and the service advisor made me aware of future services to be done. More

Loaner Purchase Buying process went smoothly and everyone was very helpful and polite. I even feel I received a fair value for my trade-in. Peace, love, VW! Buying process went smoothly and everyone was very helpful and polite. I even feel I received a fair value for my trade-in. Peace, love, VW! More