Autobahn Volkswagen

I hate writing reviews, but the horrible experience I had with this dealership needs to be put out there so nobody else goes through what I went through. If you end up purchasing a car from here, do not work with this dealership needs to be put out there so nobody else goes through what I went through. If you end up purchasing a car from here, do not work with Jaylen Williams. He ran my credit 4 times, after he promised me that he'd only run it once. He then followed up by telling me that his finance manager could write a letter to get the hard inquires off(which was October 25th). I texted him on Saturday (November 5th) to ask what the status of the letter is, and he left me on 'read.' I called the dealership on Tuesday (11/6) to speak with him, after he ignored my third follow up text, and he told me that his manager told him that he could not write the letter. I asked him why didn't he let me know about that decision, and why did he lie to me about the letter and he gave me a xx answer. Do yourself a favor, and stay away from this dealership at all costs. There are better Volkswagen dealerships in other cities in Texas. These people are liars and are horrible people. they will take advantage of you, if you let them. Like I said, I don't write reviews but I want to stop anyone else from getting their credit ruined and having the same horrible experience I had. More

Zach took care of me this time and he was amazing! I always bring my car here and they always do a great job and are great at making you feel at home. Thank you so much for all you do! I always bring my car here and they always do a great job and are great at making you feel at home. Thank you so much for all you do! More

Brianna was great and kept me informed as they were checking my car. She clearly explained the results to me and what my options were. I waited for my car and the waiting room was neat, clean, and co checking my car. She clearly explained the results to me and what my options were. I waited for my car and the waiting room was neat, clean, and comfortable. It was a positive experience and I will continue to be an Autobahn customer. More

Kenneth always listens to concerns, confirms his understanding, communicates throughout the process, and delivers exemplary customer service. understanding, communicates throughout the process, and delivers exemplary customer service. More

Kenneth kept me informed of vehicle status. Other staff members were courteous and polite. Excellent service provided. Other staff members were courteous and polite. Excellent service provided. More

Got my car in quickly for service. Professional and courteous. Price matched a set of tires. Great experience. Professional and courteous. Price matched a set of tires. Great experience. More

Best dealership I've ever been to for service. I never feel like they're trying to rip me off or lie to me, like all other dealerships I've dealt with have. I will continue to go to Autobahn, as I never feel like they're trying to rip me off or lie to me, like all other dealerships I've dealt with have. I will continue to go to Autobahn, as long as they keep having the fantastic service for their customers. More

Great experience and service thanks to Jesus De La Rosa. He put in the extra effort for the needed repairs on my daughter’s 2015 Passat. In July 2022, the Passat had some issues right before my daughter's He put in the extra effort for the needed repairs on my daughter’s 2015 Passat. In July 2022, the Passat had some issues right before my daughter's departure for 6-month military training. After review of the repairs, we decided to wait until she returned from training at the end of February 2023 (the Passat was going to sit for 6-months anyway, and the biggest ticket item was replacing the catalyst converter). Upon her return, we reached out to Jesus who remembered us and set up an appointment. It turned out that our service agreement did not cover the catalyst converter, but after some research, Jesus found that the Passat was still covered under the original emissions warranty. This was a financial lifesaver and cut our expenses by more than half the original cost. Jesus even set up a loaner car as it would take a few days to get the parts. His communication and explanations were wonderful, and it was a great pleasure working with him. Jesus’s efforts made the repairs less stressful and made us an extremely happy customer. More

Great dealership to visit! I come to get oil changes at this location due to the great service I receive. I love that I receive a list of things that need work and with prices. I come to get oil changes at this location due to the great service I receive. I love that I receive a list of things that need work and with prices. I also really like the communication regarding those things I need to get done. This time on March 4, I went into replace my brakes and rotors, things I needed to get done because of the list I was previously given. I will continue to get my vehicle serviced at this location. Jesus is a pleasure to work with. He has been the only advisor I have worked with since the first time I brought my car there. More

The service department provided excellent service on replacing my tire. Ricky was very helpful in getting this done. I am very pleased with the service replacing my tire. Ricky was very helpful in getting this done. I am very pleased with the service More