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Autohaus of Peoria
Peoria, IL
78 Reviews
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September 07, 2023
They were fast to respond to my email inquiry. When they did, they were friendly and professional with their correspondence. It turns out the car they had wasn’t the one I was looking for, and the When they did, they were friendly and professional with their correspondence. It turns out the car they had wasn’t the one I was looking for, and they offered alternate vehicles as well. More
by Cmcfarlan
Employees Worked With
Ben Clark
Helpful June 13, 2023
Great working with Mike Carnegie to buy a used car. He worked extra to help me coordinate the purchase from out of the country before arriving to pick it up. He worked extra to help me coordinate the purchase from out of the country before arriving to pick it up. More
by Michael S
Employees Worked With
Mike Carnegie
April 23, 2023
Imagine flying from out of state to St Louis and then driving 2.5 hours to help your daughter with her first big car purchase. Imagine the smile on her face seeing a shiny 2020 4 runner waiting for her t driving 2.5 hours to help your daughter with her first big car purchase. Imagine the smile on her face seeing a shiny 2020 4 runner waiting for her to test drive. This wasn't the cheapest vehicle but the one she thought was best for her and was available somewhat close to where she lives [not to where I live]. We agreed to a price and they were holding the vehicle with our deposit before I left town. Cashier check in hand, last step test drive. Now imagine the disappointment when the vehicle was FILTHY inside and out. Dirt, leaves, spilled beverages, dog hair, etc. Outside dirty. While test driving sales guy calls us, are you coming back soon I have another appointment! After expressing disappointment in the vehicle not being clean and ready to go after traveling so far, the sales manager, Luke was extremely rude, condescending to us. They took another attempt at cleaning while we waited and failed. We purposely left the liner to the cup holder out showing the mess in and around-not cleaned and simply returned to holder, all crevices full of dirt, outside was run through car wash but not dried and shined up, no shined up tires. While we waited for the detail shop we watched our "busy" sales guy wander around and chat with other sales members with nothing to do while we waited on the detail shop. Is this how you expect a 40,000.00 vehicle purchase to go? Especially for a client that you knew was traveling from out of state? I will never forget this and unfortunately neither will my daughter. Good luck to whomever buys that car. Because we did not!!! More
by MyRide
Employees Worked With
Luke [sales manager] -Lathen[sales]
December 19, 2022
My wife and I have purchased several Porsches over the years. Both from authorized Porsche dealers and from individuals. I saw a used Macan on their website and noticed they added a lojack and ceramic p years. Both from authorized Porsche dealers and from individuals. I saw a used Macan on their website and noticed they added a lojack and ceramic paint protection that added $5k to the price. Like vin etching, undercoating, fabric protects and extended warranties. Does Your Car Need Undercoating? - Consumer Reports < good explanation of the common dealer scams used today these are not necessary. I saw a car they had and offered to pay full price in cash less the lojack and ceramic coating as I did not want or need them. They said both has been already install and refused my offer, so I moved on. A couple weeks or so later they contacted me. I said I was interested in the Macan but as I said the last time I talked to them, I would not pay for the lojack and ceramic and I was told it was already installed. The salesperson said he would talk the GM and I was told a few days later the lojack and ceramic was not added to the car and they would accept my offer. I ended up not purchasing the vehicle and I sent them a letter explaining their practices were a little shady. I don’t want to give a dealer that uses those techniques my money knowing it will just encourage them to continue those practices. I cant even imagine how shady their service department is. I have the option as everyone does to spend their money and give profit to companies that at least try to be reasonably honest. If one part of the business, let’s say the sales department, is willing to take advantage of their customers what would make you think any part of their business would not do the same. This morning I get an email – Under new management. Not a surprise but I would not hang my hat that anything has changed. Under every car a lojack is still included in the price. I would not do business with anyone who forces a customer to buy a product they don’t want and they make about $1000 off every lojack sold. There are much better dealers out there! More
by porschefan
Employees Worked With
Ben Clark
November 11, 2022
We bought a vehicle today at Autohaus and we had the pleasure of being helped by Mike Carnegie. He was very helpful and did a great job. Finance guy was also amazing in the entire process. Thank you bot pleasure of being helped by Mike Carnegie. He was very helpful and did a great job. Finance guy was also amazing in the entire process. Thank you both for a great experience. More
by Jen_lacorte
Employees Worked With
Mike Carnegie
November 05, 2022
My husband and I, had a great experience with VW salesman Mike. Came in to test drive an atlas. Meanwhile had something hanging under my car. While test driving the atlas, Mike had the service men fix and/or Mike. Came in to test drive an atlas. Meanwhile had something hanging under my car. While test driving the atlas, Mike had the service men fix and/or remove the material hanging under my car. We didn't exactly find the exact car we wanted, but they are looking for one for us. Even called the next morning to verify all the perks were looking for. Id say we were very pleased with Mike and his crew. Looking forward to continue to work with them. More
by Brooke
Employees Worked With
Mike Carnegie
August 27, 2022
Never will I go again! Fixing my car without permission! Doing extra stuff I didn't even ask for! Unprofessional and condescending attitudes from Nick and Ben! Not sure how Fixing my car without permission! Doing extra stuff I didn't even ask for! Unprofessional and condescending attitudes from Nick and Ben! Not sure how you all sleep at night. Shows true character of your business.Unless I paid for it all, they refused to give me my car! Pretty sad! More
by khignz11
Employees Worked With
Nick, Ben Clark
May 27, 2022
I bought my Audi 9/2021, just finally got warranty work done 5/2022 that was promised a week or two after buying the car. The new Audi service manager Neal is incredibly nice and easy to work with. He is t done 5/2022 that was promised a week or two after buying the car. The new Audi service manager Neal is incredibly nice and easy to work with. He is the only reason this is getting the three stars. When I purchased my vehicle, it turned out that my salesman Shawn Zachman, had warned his friend and his friends father not to buy it due to the work I inevitably had to have done under the extended warranty I purchased (and out of my own pocket elsewhere). I had only found out due to the fact the friends father worked for a pharmacy my company employed. I informed the sales manager who acted vaguely interested but nothing was done. I suggest using Neal and his team to service your Audi, but purchase the vehicle somewhere else because you never know when you are going to be laughed about because of your vehicle purchase at martinis on water st. (Another way I found out my car had a couple of problems and the sales department knew) 😔 More
by Kylemc23
Employees Worked With
Shawn Zachman
May 13, 2022
Very unhappy with the service. Every time I call I always get the voicemail and no one ever calls back. I brought my car in for a camera back in April. Car was approved under war Every time I call I always get the voicemail and no one ever calls back. I brought my car in for a camera back in April. Car was approved under warranty and almost a month later I had to call Autohaus back and still nothing done. So I will be taking be taking my Mercedes and service to Bloomington Mercedes. Totally ridiculous. More
by SDL
Employees Worked With
Ben Clark
May 08, 2022
I didn't buy the 2010 Tiguan from them. The engine light was on. It was still running. They did about $8,000.00 in engine repairs. They told me when I got this done the car would run almost The engine light was on. It was still running. They did about $8,000.00 in engine repairs. They told me when I got this done the car would run almost like a new one. And yes the whole time they had it we would get the run around. No communication skills. We quit calling and started driving out there. We got the car back, I drove it for 2 days only to have the engine light come on again. Had it towed back, it was still running. They drove it. The engine locked up but we didn't know until we drove out there again. They had the car from Feb. 23 til Mar 31. Drove it 2 days had it towed back the 3rd. Apr.5th they said the engine locked up. They said they would look for an engine but it would cost about 5,000.00 plus cost for rebuild and put it in. They said, we will work with you. But to trade it in they were going to give us 500.00 trade in. We are like no. Talked to service manager. We will give you $1000.00 trade in. We just spent 8,0000.00 to get the car fixed. It doesn't run now and you kind people might give us 1,500.00 for a trade in and you get to keep the 8,000.00 plus my car. Don't think so. We had it towed back home on Apr 14th. You guys just screwed me Out 8,000.00 and a car. Overall experience wasn't good, it made me sick. Thank you. More
by kare Bear
Employees Worked With
Dallas
