Imagine flying from out of state to St Louis and then
driving 2.5 hours to help your daughter with her first big car purchase. Imagine the smile on her face seeing a shiny 2020 4 runner waiting for her t
driving 2.5 hours to help your daughter with her first big car purchase. Imagine the smile on her face seeing a shiny 2020 4 runner waiting for her to test drive.
This wasn't the cheapest vehicle but the one she thought was best for her and was available somewhat close to where she lives [not to where I live].
We agreed to a price and they were holding the vehicle with our deposit before I left town. Cashier check in hand, last step test drive.
Now imagine the disappointment when the vehicle was FILTHY inside and out. Dirt, leaves, spilled beverages, dog hair, etc. Outside dirty.
While test driving sales guy calls us, are you coming back soon I have another appointment!
After expressing disappointment in the vehicle not being clean and ready to go after traveling so far, the sales manager, Luke was extremely rude, condescending to us.
They took another attempt at cleaning while we waited and failed. We purposely left the liner to the cup holder out showing the mess in and around-not cleaned and simply returned to holder, all crevices full of dirt, outside was run through car wash but not dried and shined up, no shined up tires.
While we waited for the detail shop we watched our "busy" sales guy wander around and chat with other sales members with nothing to do while we waited on the detail shop.
Is this how you expect a 40,000.00 vehicle purchase to go? Especially for a client that you knew was traveling from out of state?
I will never forget this and unfortunately neither will my daughter. Good luck to whomever buys that car. Because we did not!!!