Autohaus of Peoria

I bought my Audi 9/2021, just finally got warranty work done 5/2022 that was promised a week or two after buying the car. The new Audi service manager Neal is incredibly nice and easy to work with. He is t done 5/2022 that was promised a week or two after buying the car. The new Audi service manager Neal is incredibly nice and easy to work with. He is the only reason this is getting the three stars. When I purchased my vehicle, it turned out that my salesman Shawn Zachman, had warned his friend and his friends father not to buy it due to the work I inevitably had to have done under the extended warranty I purchased (and out of my own pocket elsewhere). I had only found out due to the fact the friends father worked for a pharmacy my company employed. I informed the sales manager who acted vaguely interested but nothing was done. I suggest using Neal and his team to service your Audi, but purchase the vehicle somewhere else because you never know when you are going to be laughed about because of your vehicle purchase at martinis on water st. (Another way I found out my car had a couple of problems and the sales department knew) 😔 More

Very unhappy with the service. Every time I call I always get the voicemail and no one ever calls back. I brought my car in for a camera back in April. Car was approved under war Every time I call I always get the voicemail and no one ever calls back. I brought my car in for a camera back in April. Car was approved under warranty and almost a month later I had to call Autohaus back and still nothing done. So I will be taking be taking my Mercedes and service to Bloomington Mercedes. Totally ridiculous. More

I didn't buy the 2010 Tiguan from them. The engine light was on. It was still running. They did about $8,000.00 in engine repairs. They told me when I got this done the car would run almost The engine light was on. It was still running. They did about $8,000.00 in engine repairs. They told me when I got this done the car would run almost like a new one. And yes the whole time they had it we would get the run around. No communication skills. We quit calling and started driving out there. We got the car back, I drove it for 2 days only to have the engine light come on again. Had it towed back, it was still running. They drove it. The engine locked up but we didn't know until we drove out there again. They had the car from Feb. 23 til Mar 31. Drove it 2 days had it towed back the 3rd. Apr.5th they said the engine locked up. They said they would look for an engine but it would cost about 5,000.00 plus cost for rebuild and put it in. They said, we will work with you. But to trade it in they were going to give us 500.00 trade in. We are like no. Talked to service manager. We will give you $1000.00 trade in. We just spent 8,0000.00 to get the car fixed. It doesn't run now and you kind people might give us 1,500.00 for a trade in and you get to keep the 8,000.00 plus my car. Don't think so. We had it towed back home on Apr 14th. You guys just screwed me Out 8,000.00 and a car. Overall experience wasn't good, it made me sick. Thank you. More

Worked with Shawn Zachman in selling my truck to Autohaus. He was very friendly and communication was excellent! I hope someone enjoys my truck as much as I did. Autohaus. He was very friendly and communication was excellent! I hope someone enjoys my truck as much as I did. More

Worst dealership ever, they are nothing but bunch of crooks! They give you a runaround and waste your time till you give up and buy from them. They attempted to black mail me and force me into using the crooks! They give you a runaround and waste your time till you give up and buy from them. They attempted to black mail me and force me into using their financing which is against Federal law. horrible people, everyone is in on it as well. More

I have serviced my 2020 Tiguan with the Peoria Autohaus VW service department a couple times for routine maintenance and these experiences have been absolutely terrible each time. Communication is lacking VW service department a couple times for routine maintenance and these experiences have been absolutely terrible each time. Communication is lacking severely. Service department workers should be knowledgeable about the job and are not. I have asked questions each time my vehicle has been serviced and have been told they do not know and/or placed on long holds. It is always one thing after another going wrong. Pick up and drop off for my last routine oil change was a terrible experience. Booking my appointment with the service department receptionist was difficult and even after clarifying, she still did not note that I had received an online offer I wanted to use for the appointment or that my vehicle keys would be at the front desk at my place of work for a smooth pickup. I was at work being interrupted by phone calls and text messages because these things were not noted when I first booked the appointment. For vehicle drop off I had to call the dealership asking when my vehicle would be returned 4 hours after I had been told it was finished and paid for the service. During the time that my vehicle was driven from the dealership to my place of work to be returned to me, the driver drove over something resulting in my vehicle being returned to me with the tire pressure light on which ultimately led to a completely flat tire. When calling the service department about the issue, Nick, was very rude and stated he couldn't do anything for me and it was not the dealerships fault. He also stated that he couldn’t help me because they are not a road side service department. Very unprofessional to return a vehicle that was serviced for a routine oil change, tire rotation, and a multipoint inspection. Yet the vehicle was returned in worse shape than before the service appointment. During the phone call with Nick I had asked to talk to someone higher up who would be more willing to help me or answer my questions and he told me no one was available. I will not be returning. What poor experiences. Napleton’s in Champaign-Urbana Illinois is far more exceptional with the friendliest and most caring staff. I will be making the 1.5 hour drive in the future instead of dealing with Peoria Autohaus. More