Autohaus of Peoria

Fantastic Customer Service Everyone, from start to finish, was extremely helpful. The necessary information (and more) was provided to make a buy that I was comfortable with. Ad Everyone, from start to finish, was extremely helpful. The necessary information (and more) was provided to make a buy that I was comfortable with. Additionally, any questions that I had were thoroughly answered. The two gentleman that helped me during my visit, Anil Mathew and Ahmad Zeid, were outstanding in their service and would recommend them to anyone looking to purchase a vehicle. Be sure to swing by the complimentary smoothie bar that they have at the dealership; their cookies and cream smoothies are a must. More

Good sales experience - Audi Q7 New We recently bought a new Audi Q7 from this dealership and had a great sales experience. All the staff we dealt with, was professional and courteous an We recently bought a new Audi Q7 from this dealership and had a great sales experience. All the staff we dealt with, was professional and courteous and helpful. We got a great price on the Q7 as well as our trade in minivan !! Our only feedback is that the dealership should have electronic paperwork process, especially in this day and age. More

Very professional, work well with what you are looking for. I have given a 5 star rating due to the experience I had when I purchased my vehicle. I was very nervous and knew what payment and price I needed to h I have given a 5 star rating due to the experience I had when I purchased my vehicle. I was very nervous and knew what payment and price I needed to have in order to feel comfortable with the purchase of my car. I felt that I got exactly what I asked for and everyone here made me feel comfortable on my first ever vehicle purchase! More

Our best buying experience We visited Autohaus of Peoria from 150 miles away to take a look at a BMW that we had seen listed. on the internet, and did not really have any partic We visited Autohaus of Peoria from 150 miles away to take a look at a BMW that we had seen listed. on the internet, and did not really have any particular expectations about Autohaus, To us it was just another dealer, so It was a very pleasant surprise to receive such courteous and professional treatment from David Slyman, our sales representative, and from all of the staff we dealt with. David has been very solicitous and has kept in contact with us to make sure we are happy with our purchase. We can certainly recommend him and Autohaus of Peoria to potential buyers. More

Used Tiguan Great customer service. Our salesman, Ahmad Zeid, was very professional, and was not at all pushy. We explained what vehicle make/model/year we were Great customer service. Our salesman, Ahmad Zeid, was very professional, and was not at all pushy. We explained what vehicle make/model/year we were interested in, and our price-range. Mr. Zeid worked within those parameters, brought us exactly what we were looking for, and did not try to upsell us, or push us in a different direction. It was one of the easiest car-buying experiences I have ever had. Lucas was upfront about trade value, terms & rates, and what could/couldn't be done. I very much appreciate the directness, as well as his effort to not waste anyone's time. Again, top notch. I would recommend working with these gentlemen to anyone interested in purchasing a vehicle. More

Excellent customer service! Our experience at Autohaus of Peoria was wonderful! We were so fortunate to have the opportunity to work with the friendliest, most attentive salesper Our experience at Autohaus of Peoria was wonderful! We were so fortunate to have the opportunity to work with the friendliest, most attentive salesperson we’ve ever worked with, David Slyman! David went out of his way to make our experience incredibly positive. The time he spent with us was nothing short of high quality customer service! Not only was David phenomenal to work with, but the entire team at Autohaus was friendly, considerate and respectful. If you are looking for a reputable place to car shop, Autohaus is the place to go and definitely ask for David! You won’t be disappointed! More

First time visit Our salesman was Dave Slyman. He was patient, respectful and courteous. He made sure we were able to test drive several cars. He explained the working Our salesman was Dave Slyman. He was patient, respectful and courteous. He made sure we were able to test drive several cars. He explained the workings of each car as we went along. He has made follow up contact with us making sure we are enjoying the car we chose. Tony Plattner was also helpful setting up our remote start. So far our experience with Autohaus of Peoria has been good.. More

New VW Passet My buying experience was great- Very helpful with everything. Jeff called me twice in the 1st week of my purchase to check to see if I had any questi My buying experience was great- Very helpful with everything. Jeff called me twice in the 1st week of my purchase to check to see if I had any questions or concerns. More

Terrible post-purchase experience I had a fine sales experience with Tony at Autohaus of Peoria when leasing my new VW Atlas for my family; however, the months that followed have been I had a fine sales experience with Tony at Autohaus of Peoria when leasing my new VW Atlas for my family; however, the months that followed have been an unwanted and persistent headache. Once I left the dealership i eagerly awaited some documentation providing me the tools to access my account and pay for my vehicle. After a month passed I called the financial manager, Matthew Fredrick, asking how to pay for it because i absolutely don't want to miss a payment. He stated don't worry VW will be sending you a welcome packet with the details. After 2 weeks pass, checking my email and mail everyday..still no packet. I call again and call every week asking the same question. He gives me the same answer. Then, i finally get a call from VW stating i am 2 months overdue and have to pay over $1000 TODAY or i will be assessed late fees and negative report sent to the credit bureaus. Mind you, I am in the underwriting process of buying a house, so i am livid especially since I have been more than proactive trying to get Autohaus of Peoria to work with VW on my behalf. That's clearly not their interest or responsibility. Once I brought this phone call to their attention, they worked slowly to get an answer from VW and the only thing they managed to do was get me my account number so i can shell out over $1000 during the holidays and while paying for a vacation already. I stated that i thought it was appropriate to receive a little help with these payments since my being late is of no fault of my own; I have been begging to pay for this car for months. Mr. Fredrick hilariously stated that he will see if VW will help since its not the dealership's fault this is happening. HA! If Autohaus of Peoria had just done a little bit of work on my issue between October and January, instead of telling me "it's fine, just wait" then this situation wouldn't have happened. So, yes it is a bit of your fault. To top it all off, their communication is terrible they said they would call me back a week ago, and that is pretty common. $500 in assistance due to poor customer service is probably far less than the loss of potential customers. WOULD NOT RECOMMEND THIS DEALERSHIP! More

the salesperson I dealt with was very helpful and pleasant Tony Plattner was very helpful to me from the first time I visited the dealership. He knew the products quite well, and did not try and persuade me to Tony Plattner was very helpful to me from the first time I visited the dealership. He knew the products quite well, and did not try and persuade me to look at models I was not interested in. He did a great job finding answers to my questions, and was especially helpful demonstrating many of the electronic features of the car. Overall, he gave excellent service. More