Autohaus on Edens

Previously Reviewed, Problem Solved After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on After experiencing some issues with servicing my vehicle I spoke to management and was surprised with how well they managed my situation. We spoke on the phone and they were very polite, reviewed the situation, and came up with a resolution that was fair to all parties involved. They went above and beyond to fix an issue - very honest company. More

The Worst Decision as a Car Owner I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a I have never encountered a more corrupt and unscrupulous dealership in my life. For a period of time in 2014 I made the worst decision in my life as a car owner - I picked this dealership to service my car. After they "fixed" several things (only to literally break on my way home) I should have known better. They of course had reasons why they needed to bill me again for fixing the exact thing again, so I followed along. A mile in, a mile out - right? Anyways, after the leaving the dealership on one of these occasions I was driving home and the car began to shake. This frightened me so naturally (and gratefully) I slowed down and took the next exit off the highway. As I'm driving to find a place to pull over - I kid you not - one of my wheels literally detaches and my car literally grinds into the ground. Keep in mind, this is ON THE WAY HOME from the dealership! The next day I call Autohaus & they completely deny any wrong doing! I have the car taken a look at from 3rd parties and they all agree : these guys used a power wrench and completely stripped the lug nuts on the wheel, causing it to fall off. This cost me roughly $20,000 in damages ranging from mechanical to body work. Please, please, please - avoid this place at all costs. Learn from my costly mistake. More

Hidden Damage - Buyers Beware Buying from Autohaus I bought a Certified Pre-Owned S550 from Oleg in Aug, 2014. He claimed he has been working at the the dealership for 10 years. But, he couldn't even g I bought a Certified Pre-Owned S550 from Oleg in Aug, 2014. He claimed he has been working at the the dealership for 10 years. But, he couldn't even give a simple instruction of how to open the S550 with a key blade stating that it was the wrong key blade. It took about 4 months and made me run around to local dealer to finally find out the key blades are correct all along, what was missing was the right operating instruction. Oleg is really incompetent. Do not trust him, as he has misrepresented the condition of the car. The CPO certification and inspection indicated that bumper was repaired and cut, scratches, gouges fixed. But, I found cuts and lots of scratches at the bottom of the front bumper. They denied selling the car in that condition. But, the used car sales manager was dumb enough to send me the original listing photos, when zoomed in, they clearly matched the bumper damaged I complained to them earlier. I challenge the dealer to show me photos indicating no such damage as I claimed. I had asked them earlier to pick up the car from my residence about 40 miles to give them the opportunity but they refused. Later, when I saw the evidence in the photos, they changed their mind. They wanted to pick up the car to inspect it at the dealer. I could no longer trust them to touch my car. If they could lie in the CPO report, what else would they do to my vehicle unsupervised? I gave them the opportunity to come inspect in my residence but they never responded. Don't be fooled by their low internet prices. There are hidden costs that you don't see. I got estimates from Mercedes recommended body shops; it would cost around $2000 to replace the bumper as the cuts/tears were so severe, they are beyond repair. Autohaus would not pay a cent. You’re better off buying from an honest dealer at a fair price. I had reported them to Better Business Bureau and the Illinois Attorney General. More

BEWARE!!! Scare tactics and charged 50% more than any other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. other Mercedes dealer for the same part and work. Be very careful and make sure you get a second opinion from another dealer. More

I purchased my previous car from Autohaus On Edens in Northbrook in 2007 and couldn't be more pleased with the purchase and service over the years that followed, so much so that I just purchased my next Northbrook in 2007 and couldn't be more pleased with the purchase and service over the years that followed, so much so that I just purchased my next new car from them. Suzanne Wadina was my saleswomen. Excellent response to all questions, also helpful and more than accomodating in my trade-in of my vehicle. It was a pleasure doing business with Suzie. If next time I want to purchase a new car, I will return to this dealership. I would definitely recommend to others on purchasing a vehicle from Autohaus On Edens. They have just outstanding service ! Thanks so much Suzie ! More

I stronhly recommend John Laskowski and service. He is the reason I drive a Mercedes. He provides an intelligent approach to how to service a car. the reason I drive a Mercedes. He provides an intelligent approach to how to service a car. More

The service I received on my used 2003 SL purchased from Autohaus on Edens was excellent. The Service Dept went above and beyond the warranty on my vehicle. I received repairs to my vehicle that no other de Autohaus on Edens was excellent. The Service Dept went above and beyond the warranty on my vehicle. I received repairs to my vehicle that no other dealer in my 50+ years of owing vehicles would do. THANKS Tim Portee. More

Service department lies and cheats. They replaced a part Service department lies and cheats. They replaced a part and gave me the old one. It was good, $1200 mistake going to them. Beware of there tactics. Service department lies and cheats. They replaced a part and gave me the old one. It was good, $1200 mistake going to them. Beware of there tactics. More

Turned in a leased car on an early release offer. Payment for new car and payment for old car crossed as always pay for the month in advance. I ended up paying lease for both new and old car for the month. A for new car and payment for old car crossed as always pay for the month in advance. I ended up paying lease for both new and old car for the month. Autohaus refused to refund me for the time I was paying for 2 leases. My calls to finance office are not being returned. My interactions with the sales manager have been been disappointing to say the least. How many times a month are they doing this to other customers who because of automatic payments are not aware that this is happening!! More

John in the Service Department at Autohaus is absolutely John in the Service Department at Autohaus is absolutely positively the most conscientious and diligent service tech that I have ever encounter John in the Service Department at Autohaus is absolutely positively the most conscientious and diligent service tech that I have ever encountered. He has been taking care of my Mercedes S430 for years and always amazes me. He is friendly, responsive and always looks out for my best interest. John is clearly a valuable employee and Autohaus is very lucky to have him. It is also really nice to know that the outstanding customer service dosent stop after you purchase your car from Autohaus. I highly recommend both John and Autohaus. More