Automax Atlanta

GOOD DEAL, MISREPRESENTATION OF VEHICLE, POOR SERVICE Upon reading the bad reviews and my personal experience, I understand the reason behind them. I purchased a 2014 Lexus IS350 f-sport from here on Upon reading the bad reviews and my personal experience, I understand the reason behind them. I purchased a 2014 Lexus IS350 f-sport from here on 9/9/16. Upon arrival, I test drove vehicle (love it), but then I noticed a wheel discoloration, TPMS light and missing SD card which operates navigation. They swap the wheel, problem solved. I went forward with the purchase with the document stating they will order a sd card. Fast forward 2 weeks; I'm hearing 3 different stories/excuses on why the SD card didn't arrive. At that point I was pissed. It took threatening to return the car and or legal action to finally move forward with the card. I went to my local lexus to buy my own card and they partially reinbursed me. Today 10/5/16. I received vehicle DMV info with a check of $345 basically telling me to do my own footwork. This is a first for me. Why in the f### I paid dealer fees?? Usually the dealer is responsible for vehicle registration procedures. I would have been better off buying this VIA private party. I had a good experience with Annette, sales, but I had a horrible experience with service. Not to mention Omar, manager, telling me to return the car and pay a fee because he sold the car too low to me (in response to raising xxxx about the SD card). What an xxxxxxx. I advised anyone who is car shopping to not deal with Automax Atlanta. If you see a deal there hard to pass up, inspect with a fine tooth comb and do not give them your money if you see false advertise or undisclosed issues and it is resolved. Do not pay without resolving issues. As for Automax Atlanta, yes I had a crappy experience with you all and I stated facts in this review and if you disagree, you know who I am and you have my contact. More

Great Service, quick and easy This place was great! Donald was extremely helpful and made the entire process a breeze. I left the dealership with the car I had arrived looking for, This place was great! Donald was extremely helpful and made the entire process a breeze. I left the dealership with the car I had arrived looking for, with no issues getting it More

Jordan Mendez was amazing We came across automax to look at a truck and from the beginning to end he was a true professional did his best to make us feel comfortable witch is b We came across automax to look at a truck and from the beginning to end he was a true professional did his best to make us feel comfortable witch is big for me as a person that comfort can make a diffrence will deff be back to purchase another vehicle and will bring family and friends go jordan!!! More

Awesome Donald jones me atendio de maravilla tuve una experiencia expectacular Donald me ayudo de principio a fin muy agradecido y muy feliz con my Tundra 201 Donald jones me atendio de maravilla tuve una experiencia expectacular Donald me ayudo de principio a fin muy agradecido y muy feliz con my Tundra 2013 le recomiendo el dealer y mas a Donald jones un servio al cliente expectacular!!! More

Found exactly what i wanted here! I was in search of a brand new looking 2014 Lexus, sport edition and had looked everywhere near Atlanta. Found this dealer from Carfax and I just ma I was in search of a brand new looking 2014 Lexus, sport edition and had looked everywhere near Atlanta. Found this dealer from Carfax and I just mapquested their address and called them by phone before I headed that direction, 50 miles away, told them what I was looking for and they stated they had several. I did not make an appointment. I just kept driving the hour drive. When I arrived I was greeted my the manager, they were expecting me and told me that "Jessy" would be helping me and it all went up hill from there. I am the type who has to "sleep on it" before I make my final decision of this nature and even though they wanted me to buy the first day, Jessy was not pushy. I made up my mind the next day and purchased the car of my dreams, a low mileage car, a car with manufacture warranty still in effect for 2 more years/many miles remaining, and a car which looked brand new. I read other reviews of this dealer and so I managed all my questions around what I thought I should ask as to ANY dealer. This dealer did not seem to mind to answer them all or go over my "check list." I have to say also, Jessy was real personable and returned all my text messages also, which meant a lot to me, since I thought of a few questions or procedures after I left the dealer on the first day which was a Sunday afternoon in which they close earlier. More

Sale's manager I can not deal with any others saler beside Omar. I think he is a manager there. It always good when u had a deal with manager instead of ppl trying t I can not deal with any others saler beside Omar. I think he is a manager there. It always good when u had a deal with manager instead of ppl trying to get rid of u. More

Great Service Just so happened to come across Auto Max online while looking for a BMW. Once I came in the dealership I was greeted by Donald he was not pushy. Walk Just so happened to come across Auto Max online while looking for a BMW. Once I came in the dealership I was greeted by Donald he was not pushy. Walked us around the lot and was straight forward about the vehicles and their prices. I ended up making a purchase. It took less than 2 hours. I would recommend this dealership and ask for Donald. More

Un dealer muy honesto Tube el gusto de trabajar con el senor Donald, fue un placer trabajar con este chico. El me contesto todas mis preguntas en detalle y me vendio exacta Tube el gusto de trabajar con el senor Donald, fue un placer trabajar con este chico. El me contesto todas mis preguntas en detalle y me vendio exactamente el auto que yo necesitaba cual fue mi Nuevo 2008 Toyota Tundra. Fue honesto desde el principio y me hice sentir que tenia mi major interes. Este dealer ofrece una calidad de servicio, difinitivamente el mejor servicio. More

Buyer Beware I purchased a car on 8/31/16. The Automax Atlanta website listed the car as having 142,000 miles which is what the odometer read as well. However, a I purchased a car on 8/31/16. The Automax Atlanta website listed the car as having 142,000 miles which is what the odometer read as well. However, after stopping to change the oil it was brought to my attention by the owner of the oil changing company that the Carfax information showed that the car actually had over 250,000 miles. After finding out this information I simply called the dealer back to see what we could do to remedy the situation. To make a long story short let me simply say that David, the sales manager that I spoke with basically laid everything at my feet. He told me that the information was indeed on Carmax and I should have seen it, not the dealership. So, in essence David was able to use a false odometer reading (of over a hundred thousand miles) to list a price for his car and once found out didn't feel it was their responsibility to make ANY part of the deal right! One other thing. I didn't realize because I purchased the car out of state that the check engine light that was on when I purchased the made the car illegal to sale in the first place, or at least that's what the guy at the oil place told me. David was absolutely the worst customer service person I've ever dealt with in my 53 years on this earth. He's the reason for the term, " As Shady As A Used Car Saleman". People, if you pull into this lot please understand one thing. Once you buy it, it's yours and quite frankly YOU better do the homework on what you're buying because my experience wasn't an honest one at all. Certified and Pre Owned...hahaha that's a joke using certified. Shame on Automax Atlanta. What you did was just plain wrong!!!! More

Great experience! We recently purchased a 2013 Genesis from Automax Atlanta, Lakeem Jackson was our salesperson. He worked diligently to get the interior and exterior c We recently purchased a 2013 Genesis from Automax Atlanta, Lakeem Jackson was our salesperson. He worked diligently to get the interior and exterior color, and pricing that we identified. His knowledge and expertise were exemplary. It was the most pleasant experience.. As well the finance specialist and dealership manager were extremely knowledgeable and professional. We'll definitely be back for our next car purchase. More