Automax Atlanta

Service was horrible could've been better didn't even give the car a oil change lied to my face would never buy another car even give the car a oil change lied to my face would never buy another car More

I bought an Acura TL from Omar at Automax Atlanta. I purchased the car out of state and had the car delivered. The pictures online showed that the car was in excellent condition. I asked Omar if there purchased the car out of state and had the car delivered. The pictures online showed that the car was in excellent condition. I asked Omar if there was anything wrong with it to verify it's condition. The car had 1 yr left on the factory warranty, so I had some peace of mind. When the car arrived I noticed that there were a lot of minor issues wrong with it: Driver's side rear seat panel broken Floormats (promised that these would come with car. When Omar sent me the floormats the driver's side was missing) Oil Change & Filter (You'd expect a dealer to take care of this when selling a car) Front License Plate Bracket (required in my state) Check Engine Light on Airbag Light on Tire pressure Light on Both Factory Keys were dead (had to replace batteries). I would NOT recommend this dealer. All of these issues combined with poor customer service have made this purchase very difficult. I have purchased many cars from out of state dealers with no issues, the transactions were pretty seamless. But this purchase is by far the worst experience. More

Before I bought my car the dealer agreed to fix a few minor issues and I was told it would be ready the next day. It was not. After several attempts to get my car, I learned that the alternator needed to minor issues and I was told it would be ready the next day. It was not. After several attempts to get my car, I learned that the alternator needed to be replaced, which the dealership replaced at their very shady mechanic. Why these things were not checked before the car was put up for sale, I don’t know. Later that week I was told the car was ready to be picked up. Again, I went to their shady mechanic and the car would not start. One of the employees tried to start the car and it started after 2 attempts. She told me that I would have to crank up the car twice to get it started, as if this is acceptable. I told them to keep the car and check it again. The next day I was told it was fine and to come get it from the dealership. I asked Omar (General Manager) and Kim (sales) why the car wouldn’t start and they both they both hung up on me. They either refused to tell me why or had no answers for me. The entire week I was barely contacted about my car, as promised. I had to call the dealership and several people multiple times every day before I could get answers. I was told several things by an employee, Kim, that were not true. I was beginning to believe that she was purposely lying to me and later realized that she is just incompetent at her job, knows very little about cars, and would tell me things just to appease me/shut me up. The customer service is horrible. They are extremely unprofessional, and obviously don’t know what they are doing. They refused to give me the owner’s information because they knew I would contact them to complain. The only good thing about Automax is a sales associate named Tameka. She was very accommodating, polite, and professional. Omar and Kim made her do their dirty work when they did not want to deal with me. Don’t waste your time or energy with Automax Atlanta. Even if you find a car for a good price you’ll end up paying for It with time, energy, and stress. More

Great place to buy are car!! Pleasant courteous and a Great place to buy are car!! Pleasant courteous and a great selection of quality vehicles to choose from! I will recommend to all - Kimberley, Tem Great place to buy are car!! Pleasant courteous and a great selection of quality vehicles to choose from! I will recommend to all - Kimberley, Temeka and the entire staff at AutoMax are the Best!! More

I traded a 2005 Ford Explorer SportTrac in for a 2008 Dodge Ram 1500. On the day I made the deal I asked Kimberly (the finance manager) when my trade-in would be paid off as I had a payment coming due i Dodge Ram 1500. On the day I made the deal I asked Kimberly (the finance manager) when my trade-in would be paid off as I had a payment coming due in 5 days. She told me that it wouldn't be a problem as they would pay it off on Wednesday, 2 days prior to my payment coming due which is deducted from my checking account by the way. Of course what I was told by Kimberly was a complete lie as 3 1/2 weeks later and a dozen phone calls my Ford was finally paid off. Of course the payment I made to a truck that I traded to Automax Atlanta and no longer owned I was told was too bad for me. I also was told to go get an emissions inspection done on the Dodge I purchased and send them the receipt and they would pay for me back. Of course they haven't paid that either. They owe me $135.00 total and it doesn't appear I was see a dime of any of it from these crooks and liars. I called them a dozen times (no exaggeration) and spoke to either Lakeem or Kimberly and each time I was told my them that they would find out when I would get my money and they would call me back. Not once did either one of those liars call me back. Ever!! I am completely disgusted with these people and wouldn't by a car from them again if they were selling them for $5 a car. More

I recently purchased a 2010 Toyota Rav4 from Alan at Automax Atlanta. I really lucked up finding this dealership online and was attracted by their very competitive prices. I got a great deal on a Limi Automax Atlanta. I really lucked up finding this dealership online and was attracted by their very competitive prices. I got a great deal on a Limited Edition vehicle that was in very good condition. I enjoyed working with Alan. He was very patient with multiple test drives of various vehicles on the lot and was helpful and informative without being pushy. There is nothing worse than a pushy salesman. If you are looking for a great deal and want to work with a salesperson who will help you find the car you want, rather than the car they want to sell you, Automax Atlanta would be a good bet. More

Horrible Service! My mother bought a used car here for a very reasonable price. When we first got to the dealership, I told her the place seemed "fishy" and that I didn't like the vibe. She only needed a te very reasonable price. When we first got to the dealership, I told her the place seemed "fishy" and that I didn't like the vibe. She only needed a temporary car so she didnt want to leave so we proceeded to stay. Anyhow, we felt rushed to make a purchase. Ended up buying a used car and as soon as the car was paid for, the service was out of the door. They said the title was going to be mailed off within 2 weeks of the bill of sale. Three weeks later, I call to get an update before the temporary tags expire and the receptionist tells me that it was mailed off. We called everyday until the date the tags expired. She proceeds to tell me that if we don't receive the title on the date of expiration, then we can take the temporary tag along with the bill of sale to the tag office and they will extend the tags. Well, when we get to the tag office, they ran the VIN and the title was never transferred to us. We called Automax and she ran out of lies. Don't tell me that you processed the paper work and mailed off the title when indeed you haven't done so. Such a waste of time. She eventually "worked her magic" two days after our tags expired and after us having to call and complain. Honestly, we shouldn't have to wait over a month to get something that should've been taken care of the day that we walk out the door. More

Great Quality of Service. I wish i came here before i wasted my time going to the other 11 Dealership's. Cars were ready and in excellent condition. wasted my time going to the other 11 Dealership's. Cars were ready and in excellent condition. More