In March of 2012 I found a 2006 Dodge Durango Limited for sale on E-bay, I contacted the seller and read and re-read the description very carefully. It was stated VERY VERY plainly that "EVERYTHING ON THIS 2006 DODGE DURANGO WORKS PERFECTLY". Tires were said to be at 50% tread and only minor scratches. I purchased the vehicle and the problems started.
1. First I could not get anyone there to return my calls, then finally when they did, it was very apparent that Steve did not know what was going on. I was originally told shipping would be $750.00, Steve informed me it would be $1000.00, reluctantly I agreed. After hearing nothing for nearly a week, I called Steve to find out when i would receive the vehicle. I was transferred to Bill Solko, (supposedly the owner) after telling Bill about my apprehension in dealing with Steve, Bill told me to Deal with only him from that point on. I hung up feeling a little better. After a few days I had heard nothing again, so called Bill to find out when my car was being shipped, He informed me that they were having trouble finding a carrier to deliver my vehicle, I gave Bill a couple alternate delivery locations trying to expedite delivery. again i heard nothing for 2 days. Finally Bill called to say it was to leave their lot in two days, and he was going to run it through his shop one more time to make sure it was good to go and everything worked. 4 days later the transport driver called to arrange for a delivery time. when we got the car and started checking it out we found the following:
TIRES HAD ONLY 20% TREAD LEFT
AC DID NOT WORK
CD PLAYER DID NOT WORK
SEAT TRIM ON DRIVERS SIDE TAPED ON
WATER STAINS ON HEADLINER FROM SUNROOF LEAKING
I immediately Called Bill and informed him of these issues, He said to get estimates to repair AC and he would cover the cost, he would send a replacement AM/FM/CD player, he said there was nothing he could do about the other issues. I said if he would take care of the AC repairs and send the replacement radio i would be satisfied. Over the next several days I obtained estimates from 2 reliable repair shops, Bill said they were too high and to go to the nearest Dodge Dealer and get an estimate. He did not like that one either, saying they were all 3 taking advantage, he would do some looking as well. after 3 days with no word, i took it on myself to call the dodge dealer in wall township (just a few miles from Automotive Avenues lot), thinking the repairs must be cheaper out there, and if so i would settle for compensation based on that estimate. The estimate from them was only $80.00 less than the lowest i had found locally. I informed Bill of this, as well as that I had not received the new radio yet. He informed me that he was going to be out of the office for the next week and he would get everything resolved upon his return. Ten business days passed and He did not make contact, by this time I am 99% sure I am gonna be Screwed for the repairs, radio, tires etc..... after several more emails, bill finally responds and says he will buy the parts and send them to me and he will find an affordable shop in my area to install them. Finally on 4/20 the parts arrived (one month since taking delivery)I emailed Bill that we had parts and to let me know what shop to take it to. no response from Bill, sent several more emails, and Bill finally responded on 5/1 (11 days later)at this time he stated that it was my fault it was taking so long, because I couldn't find reasonably priced estimates!!!! He said he would be willing to send us a check for $400.00 to cover labor to install parts. After having dealt with this for 6 weeks, I agreed and asked him to send it please. Today is June 16th and still have not received the check, I emailed Bill and he replied " I decided I had done more than enough by sending you replacement parts for items that were not even covered under the warranty you were given in the first place ". Nice customer service huh? Today we also had the AC replaced (the parts Bill sent were wrong) and i had to buy parts and pay labor, I am now out 900.00 for tires, $1000.00 for AC repair. $250.00 to have the sunroof leak fixed TOTAL OUT OF POCKET $2150.00, But Automotive Avenues won. I have every email sent to and received from them, and am going to the NJ Attorney Generals office next.