Autonation Hyundai Carlsbad

The service department is horrible. STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 STAY AWAY! They told me everytime I called, "I'll call you with an update"...never called me, not once! It was like dealing with the Mafia. I own 2 Hyundai's and will not buy another one unless I move to an area where there's a professional dealer service center. BTW, go to their website today and try to schedule an appointment for a new car under warranty where the check engine light is on...the 1st available date is a month from now! OK, so call them, good luck reaching anyone who will help you. I was charged over $200 and week later the engine light was back on. Knowing that I would be abused by their customer "service" rep and ignored by their new service manager, I have moved on. Too bad their poor service has caused me to change my plan of purchasing a 3rd Hyundai. More

I think this dealership needs help. It was slow and understaffed. The only bright spot was my service advisor. It was slow and understaffed. The only bright spot was my service advisor. More

This was my first time buying a car and it was the best experience I could have asked for! Ash was super helpful with helping me find my car and Justin during all the financial paperwork did an amazing job experience I could have asked for! Ash was super helpful with helping me find my car and Justin during all the financial paperwork did an amazing job explaining everything! Before I came to Hyundai I was at Subaru and the sales guy there was extremely pushy and not genuine. I left that dealership really frustrated and almost just went home but decided to give Hyundai a shot and I’m so glad I did because now I’m driving my new car that I love so much!!!! More

This dealership is very professional, organized and informative. I came in for a recall, and also purchased extended warranty on my car. informative. I came in for a recall, and also purchased extended warranty on my car. More

Terrible customer service second time my car was towed there. Had to keep calling to get a answer and difficulty reaching anyone there. Had to keep calling to get a answer and difficulty reaching anyone More

Didn't open till after my early appointment but finished my oil change quickly & friendly service! my oil change quickly & friendly service! More

Great staff and customer service. I appreciate their friendly attitude and communication. We plan to keep using the services. I appreciate their friendly attitude and communication. We plan to keep using the services. More

First time at a Hyundai dealership . Good shopping experience. Aleczander was a great individual to work with. I'm hoping the service is as good as the sales. Good shopping experience. Aleczander was a great individual to work with. I'm hoping the service is as good as the sales. More

This was the Best car shopping experience I ever had. The dealership had a large selection of cars and with help of Mark Mendoza (Sale and Customer Service Representative), I was able to find the best ca The dealership had a large selection of cars and with help of Mark Mendoza (Sale and Customer Service Representative), I was able to find the best car for me at the right price. A financial transition also went smoothly and I had the car in my possession in less than 2 hours. More

I had no AC on a 2022 Hyundai Tucson that’s the first issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the phone NO ONE EVER ANSWERS THE PHone so I had to go there to find out when I would get it fixed It took almost 2 months for the part to come in and it was a hot summer. i even called corporate and they couldn’t get anyone to answer the phone. I was told it would be ready that afternoon but around 5 I began to worry cause they close at 6. Of course no one answered in service so I called sales and made a stink cause i had to have the car today. Just horrible customer service. I will NEVER take my car there again. I would give them ZERO stars if I could More