Autonation Hyundai Carlsbad

Excellent Service As always I was extremely pleased with the level of service and friendliness that north county Hyundai has always provided me during vehicle purchases As always I was extremely pleased with the level of service and friendliness that north county Hyundai has always provided me during vehicle purchases and service. More

First time purchasing a car on my own I began researching cars on Thanksgiving weekend. I was going back and forth on a used car and new car. Finally, my mechanic recommended a new car so I began researching cars on Thanksgiving weekend. I was going back and forth on a used car and new car. Finally, my mechanic recommended a new car so I began the search for a quality and affordable sedan. I decided on a 2018 Hyundai Elantra SEL and started shopping for different prices. I submitted an application to get pre-approved for financing on the morning of 12/3 and within 10 minutes, Alex contacted me. He was super friendly and knowledgeable. I went to test drive the car that afternoon and loved it! When we were discussing the price we realized that the website had an error on the discount and they worked to help get the cost as close to the advertised price. They priced it 1000 lower than Kearney so I decided to maintain my purchase at Carlsbad, even though Kearney was closest to me. Alex did not pressure me to add items onto the car and gave me the confidence and assurance that I was purchasing the right car for me. I had taken my boyfriend with me because I had been warned that when women go to the dealership by ourselves they may be taken advantage of - this is also the reason I did extensive research prior to going to any dealership. However, I have no doubt that had I gone on my own I still would have received the same excellent, honest and dignified service from Alex. I am definitely referring people who are looking for a new car. More

Great Salesman, Rotten Lo-Jack Scam I thought the salesman, Christian Alvarez, was great--he was honest and straightforward. The dealership's practice of automatically adding Lo-Jack to I thought the salesman, Christian Alvarez, was great--he was honest and straightforward. The dealership's practice of automatically adding Lo-Jack to every car as a way of boosting their profits, was very upsetting--it turned what could have been a great experience into one that took a couple of days and was frustrating. Why should I have to fight to not pay for something that I never wanted to have to begin with? There were times that I was ready to buy a different brand car because of the hassle, and the sales manager, when he eventually relented and agreed to remove the charge for the Lo-Jack (after repeatedly telling me he couldn't remove the charge), treated me like I was being unreasonable--truly, I was two minutes away from buying a Mazda. More

Poor wash/detail department The vehicle was "washed" at time of picking it up but when Alec from sales saw the poor job they did he immediately offered to make it right and have The vehicle was "washed" at time of picking it up but when Alec from sales saw the poor job they did he immediately offered to make it right and have the vehicle detailed. I brought the SUV a few days later for that detailed wash and for my surprise they have only buffered off a small section where some scratches were reported not even washing the SUV at all. I reported this to Alec and he apologized and offered to detailed the car at my convenience. After I return from a trip today, I brought the SUV for that so mentioned detailed wash. To my disappointment, for the 3rd time, the car was basically wash off . Water stains all over, no shiny tires, still red paint from promotion price over windows, dirt stains here and there . Really disappointed with how they "wash/detaile" vehicles. Made an appointment with my personal car wash person to do a full detail since it seems Hyundai can't get it done. More

Great Sonata The purchase process was quick and painless. The internet salesperson was not there when we arrived but another person on the team was there and was The purchase process was quick and painless. The internet salesperson was not there when we arrived but another person on the team was there and was able to access our file and provide us with the deal that we had negotiated. The car was delivered clean, full of gas and a thorough explanation of how everything worked. More

Great Car Buying Experience I recently purchased a new Hyundai Tucson and from start to finish, the buying experience at North County Hyundai was easy and quick! The entire team I recently purchased a new Hyundai Tucson and from start to finish, the buying experience at North County Hyundai was easy and quick! The entire team was professional, attentive and extremely easy to work with. I'll definitely be back in the future should I need another car. More

Will purchase again. Hyundai staff were very pleasant to work with. They were very patient while I decided to finally purchase. After signing all the paper I felt very rel Hyundai staff were very pleasant to work with. They were very patient while I decided to finally purchase. After signing all the paper I felt very relieved. The process did not take to long which I liked. More

Genesis G80 buy I recently purchased a 2018 Genesis V8 G80. The sales staff at the North County Genesis was very low pressure, professional, and pleasant to deal wit I recently purchased a 2018 Genesis V8 G80. The sales staff at the North County Genesis was very low pressure, professional, and pleasant to deal with. This is the second new vehicle I purchased from Alex Peterson this year and will be my go to guy this next year when I have to buy a vehicle for my granddaughter. More

Great staff and great selection of vehicles North County Hyundai was worth the trip from Temecula. Their selection of new and PO vehicles (Santa Fe and Tucsons) was larger than most other dealer North County Hyundai was worth the trip from Temecula. Their selection of new and PO vehicles (Santa Fe and Tucsons) was larger than most other dealerships. Staff was not aggressive; Joe listened to my needs and offered several options -- with knowledgeable discussions of each. Hyundai's model offerings are somewhat complicated; however, my sales person (Joe) helped me understand each along with the price trade-offs. In the end, I found a model with all the amenities I requested (save one). I was able to purchase a great vehicle at a good price. Their finance staff was very helpful and made the purchase a pleasant experience. I would definitely consider another purchase from North County Hyundai. Unfortunately, they are too far from my home in Temecula for servicing -- therefore, I will be using the Temecula dealership for my service needs. More

Great experience! I loved working with Josh in sales and the whole team. Very friendly and knowledgeable. This is my second car and will likely be looking for another o I loved working with Josh in sales and the whole team. Very friendly and knowledgeable. This is my second car and will likely be looking for another one in 3 yrs. Thank you and Keep it up! More