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Autonation Hyundai Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.0
667 Reviews
If you're searching for Hyundai cars, financing, parts, or maintenance, AutoNation Hyundai Carlsbad is here for you. Find the car or SUV of your dreams from our impressive selection of new & pre-owned Hyundai vehicles. All your favorite Hyundai models can be found in our showroom, from the Tucson to the Elantra to the all-new IONIQ 5. We also have an inventory of used cars that spans a range of makes and models, so you can choose from an endless pool of options, including our Certified Pre-Owned Hyundai cars and SUVs.
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5285 Car Country Drive

Carlsbad, CA

92008

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Showing 667 reviews

November 15, 2023

The service dept is the worst. Not able to contact for problem information by phone. More

by Bristol4memb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel
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Nov 17, 2023 -

Autonation Hyundai Carlsbad responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Hyundai Carlsbad take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 818-7915 -- we hope to hear from you soon.

November 14, 2023

I was greeted with a smile and good morning and then they got my information and there was a recall on my vehicle and they said it will take couple of hours and they offered me transport to go home. I am ver More

by palitha_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentin Morales
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Nov 16, 2023 -

Autonation Hyundai Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Nov 16, 2023 -

palitha_s responded

Thank you very much for your acknowledgement. See you later 👋

November 12, 2023

Hi, great experience doing business at this dealership, both Ash and the finance department were super helpful in getting me the best deal on the car I needed. Thank you! More

by Hudad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashkan Nik and Desaia
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Nov 13, 2023 -

Autonation Hyundai Carlsbad responded

Hi Hudad, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 09, 2023

Friendly and efficient service. I will continue to have my car serviced at AutoNation Hyundai. More

by judydswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Val Morales
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Nov 11, 2023 -

Autonation Hyundai Carlsbad responded

Hello, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 09, 2023

Jordan was very knowledgeable and did a great job in the whole buying process. He did a great job of explaining all the features of the car. I would recommend him to anyone looking for a car to see him More

by lreyesucm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kuzminskiy
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Nov 11, 2023 -

Autonation Hyundai Carlsbad responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 08, 2023

This dealership owes Manuel a huge raise. He is an awesome service tech. His attention to detail is amazing. He always keeps you updated and I appreciate his professionalism. I did not buy my More

by Rob f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Report | Print
Nov 10, 2023 -

Autonation Hyundai Carlsbad responded

Hi Rob, thank you for taking the time to leave a review for us at AutoNation Hyundai Carlsbad. We're happy we could meet your expectations! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

The process was fast and easy. People were very helpful and ensure I was satisfied during the entire process. More

by PerlaPe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Bello
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Nov 09, 2023 -

Autonation Hyundai Carlsbad responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 01, 2023

I was very unhappy with this Dealership in Carlsbad Ca , my one year old Hyundai Tucson been very troublesome and they can't figure out what issue is but has to be computer problem. (Battery) and I had to More

by judy davis
Workmanship
Recommend Dealer
No
Employees Worked With
new service manager was really great, Bjern Larson
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Nov 01, 2023 -

judy davis responded

I was unhappy with AutoNation who bought out previous Dealership Bob Baker who was great. I realize new people just took over 4 months before. I hope they have things straightened out before I go back. I am a senior and too far to drive to Temecula. Maybe the new Service manager can get things in order. I was told they had no loaner cars or rental cars to loan me so I had to sit at home for three days. Very upsetting Thanks Judy Davis

Nov 01, 2023 -

judy davis responded

I hope you have now had time to get things in order.

Nov 03, 2023 -

Autonation Hyundai Carlsbad responded

Hi Judy, we are deeply disappointed by your experience at AutoNation Hyundai Carlsbad. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 818-7915 to discuss what we can do to help.

November 01, 2023

We have had good experiences with this dealership. The only issue has been the scheduling of appointments for service, it can be long. More

by Ctglynn23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto in Carlsbad ca
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Nov 04, 2023 -

Autonation Hyundai Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (760) 818-7915.

October 31, 2023

Amazing dealership! Always takes great care of their customers! Ernesto went above and beyond for us and even saved us money on our maintenance! More

by donine.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Report | Print
Nov 02, 2023 -

Autonation Hyundai Carlsbad responded

Hi Donine, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Carlsbad. Drive safe, and we'll see you on the road.

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