Autonation Mazda Carlsbad

One of the Smoothest Car Buying Experiences! When my old Mazda 3i Sport started to have major issues and I was told by our mechanic that it was no longer safe to drive, my husband and I decided w When my old Mazda 3i Sport started to have major issues and I was told by our mechanic that it was no longer safe to drive, my husband and I decided we needed to shop around for a newer car. I had my heart set on a Ford Edge or possibly another Mazda (like a CX-5). But, then, my husband and I saw it online......a 2017 Ford Escape with everything that we wanted in a car and so we decided to go check it out. It had just come into the lot at Bob Baker Mazda in Carlsbad as a trade and I was communicating with the internet sales manager Paul Guardino around the middle of January. He was very friendly and gracious and communicated with me by email on a daily basis and answered any questions that I had. He let me know step by step when the car would be ready to testdrive. We got to test drive the car on January 23rd and I knew that it was the car for us! Paul was the ultimate professional and he was very knowledgeable, patient, and transparent throughout the whole transaction. I really appreciated all of his advice and his help and he helped make the transaction of purchasing the car so smooth and effortless. I ended up driving my new car home that same night and I have to say that Paul and the rest of the friendly staff there made our experience just great! I would highly recommend doing business with them and especially Paul!! More

Lack of respect and professionalism Bob Baker Carlsbad was definitely the worse customer experience we have ever had. An example of disrespect, lack of professionalism and integrity. We Bob Baker Carlsbad was definitely the worse customer experience we have ever had. An example of disrespect, lack of professionalism and integrity. We bough our mazda with them in July 2019. I called them and we exchanged a lot of emails before I go there and close the deal. Once I live in another city (around 2 hours far from them), I wanted to be sure everything was ok and the price was right. Well, everything was ok when we got there and did the test drive but problems started to happen when we got there to pick up the car. First of all, it was missing the extra carpet and the wheel lockers. We asked about them and they said they couldn’t include that on the deal anymore. We had the emails/text messages confirming that it was part of the deal and agreed price. They called the manager to explain the situation and it was when the situation got worse. Jay Costa, the manager, was the most rude person we have ever done business. He said we had two options: take the car without the pieces or don't buy the car anymore. He was angry, rude and left us talking alone in the meeting room. We got a ride to be there, we didn't have a way to come back to our city, we had already signed a contract and paid for the car insurance, my wife felt really disrespected and started crying. The problem was not the carpet or the locker. If they changed their mind, they could be honest and transparent. But they agreed with some conditions, confirmed by email/text messages and didn’t keep their word. They promised something, waited for us to drive there and disrespected us as a customer. A shame!!! More

Fred Bandi and Bob Baker Mazda was Amazing Fred Bandi was the best!!! Just bought my daughter her first car! Fred is a class act, professional, easy, and straight forward. Answered all Fred Bandi was the best!!! Just bought my daughter her first car! Fred is a class act, professional, easy, and straight forward. Answered all our questions and stayed transparent the whole time. This is the way buying a car should be! More

Best Experience! Oh man, what an awesome experience! I woke up at 4am on 10/27/18 to start my walk to Carlsbad from Pacific Beach. Upon my arrival, I got the pleasure Oh man, what an awesome experience! I woke up at 4am on 10/27/18 to start my walk to Carlsbad from Pacific Beach. Upon my arrival, I got the pleasure of working with Paul Guardino who is in the Internet Sales department. Btw, kidding about the walk 🤣. Paul helped me in buying a new 2018 Mazda6 Touring. This man knows his stuff. He was very knowledgeable, patient, and transparent throughout the whole transaction. He also went above and beyond with his hospitality and giving me information on which I had no idea of at the time. They need to give this man a promotion!!! Also, throughout the process, I met Ron Pitkin, the Sales Manager and Mike Lauzun the Finance Manager. These guys were friendly, helpful, and I'm glad they had a sense of humor. Let's not forget to mention how friendly the rest of the staff was either. Between meeting these three superb individuals, and the rest of the staff. I felt like I fit right in with these gentlemen and almost forgot I was buying a new car. Without a doubt, this was the best car dealership experience I've had. More

Great experience with Fred Bandi Fred Bandi is amazing, I purchased a new Mazda3 mainly because it was so easy and a pleasure to deal with him. Great customer service, and he goes ext Fred Bandi is amazing, I purchased a new Mazda3 mainly because it was so easy and a pleasure to deal with him. Great customer service, and he goes extra mile for the customers. More

Great customer service I’ve bought two Mazda’s here and both times were great. Steve stayed late and took care of us. Thanks Jay, Steve and Matt I’ve bought two Mazda’s here and both times were great. Steve stayed late and took care of us. Thanks Jay, Steve and Matt More

Absolutely amazing dealership! WOW! What a refreshing experience at Bob Baker Mazda. Every person we met was friendly, professional and a pleasure to do business with! I think it wa WOW! What a refreshing experience at Bob Baker Mazda. Every person we met was friendly, professional and a pleasure to do business with! I think it was one of the best dealerships I have ever dealt with! They make buying a new car a real pleasure and alot of fun! If you have not visited this dealership, make it a point to do so and drive home the perfect car! More

Great Dealership and Service I was looking to purchase a CX-5 and shopped around a couple of San Diego dealerships. The team at Bob Baker was absolutely excellent, providing reall I was looking to purchase a CX-5 and shopped around a couple of San Diego dealerships. The team at Bob Baker was absolutely excellent, providing really good service and proving to be very knowledgeable about the process and car. I worked with Bill who was great and helped me make a very informed purchase. Would definitely recommend this dealership. More

Great customer service! Dan Beeman made buying a car so easy! Great customer service! Purchased the Mazda CX-5 Touring! Love it! Would highly recommend Bob Baker Mazda. Dan Beeman made buying a car so easy! Great customer service! Purchased the Mazda CX-5 Touring! Love it! Would highly recommend Bob Baker Mazda. More

Best Mazda Dealership in San Diego area Shopped for over a month for a replacement for my 2002 Hyundai Santa Fe, and decided on a Mazda CX-5. Shopped around 5 local dealers in San Diego and Shopped for over a month for a replacement for my 2002 Hyundai Santa Fe, and decided on a Mazda CX-5. Shopped around 5 local dealers in San Diego and found Bill G. from Bob Baker Mazda to be the best in customer service and price. Save yourself time and just go and get in contact with Bill G. He was very professional and knowledgeable on all features of the car I was interested in. Once we decided on a fair price via text, I filled out an online credit application. Very smooth buying experience and would recommend G. and his team at Bob Baker Mazda. Also got a free first visit for service for 4 mo / 5K miles, which he booked for me. Thanks again for Bill G. and team for the painless experience. More