Autonation Subaru Carlsbad

Everyone there is a delightful person I always have such a great experience…. Thank you a great experience…. Thank you More

Would give zero stars if possible. Incredibly rude service. George was unwilling to work with us on purchasing the car and was incredibly disrespectful. Do not go to Bob Baker and definitely do not do service. George was unwilling to work with us on purchasing the car and was incredibly disrespectful. Do not go to Bob Baker and definitely do not do business with George Mang! More

Excellent service and warm, friendly staff that listened to my questions or concerns all while maintaining a professional attitude. When the tire icon popped up a few years ago, my son brought the car in a to my questions or concerns all while maintaining a professional attitude. When the tire icon popped up a few years ago, my son brought the car in and they took care of it right away…no questions. He was impressed and I was grateful. More

No pressure selling. No games. Found the car, drove it and completed our purchase in just a couple of hours. Freddie was our guy and he made it all so easy. Thank you! and completed our purchase in just a couple of hours. Freddie was our guy and he made it all so easy. Thank you! More

The employee was so friendly and professional. My car was washed after being serviced. I was very pleased. washed after being serviced. I was very pleased. More

Service was great! The technician was informative and my service was taken care of expediently. service was taken care of expediently. More

Our sales person was very pleasant and knowledgeable about the vehicle. He said he put in $20.00 of gas but Amy really didn’t see a difference in the fuel gauge. about the vehicle. He said he put in $20.00 of gas but Amy really didn’t see a difference in the fuel gauge. More

Appointment was easy to make and receive a reminder also the day before the scheduled day the day before the scheduled day More

Had a great experience with the purchase. But, despite three phone calls and an email, no luck in getting a simple quote to install a hitch. Assume there isn't much commission in that. Not the end of th three phone calls and an email, no luck in getting a simple quote to install a hitch. Assume there isn't much commission in that. Not the end of the world, just disappointing. Five Stars for getting me into the car....less stars for after-sale support. More

Terry, the salesman was the brightest light in my experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the de experience with this dealership. All of my interactions with Terry were very good, as it took 2 months to actually buy a car (not his fault or the dealerships). It did however take over two hours to complete my paperwork and I still left without copies of my deal. In the dealerships defense, they are in the middle of a remodel and a new computer system integration. I wrote the experience off as a "one time hiccup" When I went back to drop my other Subaru off for service and pick up my new car, it was more of the same ( this was 5 days later btw). I pulled into the service drive got out of my car and stood for 10 min without being acknowledged. I finally went door to door looking for someone to check me in. Someone finally helped me and checked me in. I went back to sales department to pick up my paperwork and keys to my new car. I interfaced with Jill and she promptly brought me my keys and paperwork for the new car. She walked to the new car only to find out the the Due Bill was not completed ( note: they had the car for 5 days). More scrambling , more waiting to try and uncover why it was not completed. After about 30 minutes they reprinted the due bill and sent me to Parts to pick up my cross bars - albeit uninstalled. They did offer to install but I had already been waiting now for an hour between service and missing due bill and had to leave. The capper was today, I went to pick up the Outback from service arrived in the drive and again stood there, along with 3 other arms folded customers waiting around, No greeter, no I'll be right with you .... nothing. I identified my service advisor name on the door and stood outside his office while he was on his computer ( looked as though he was also being trained on a new system) .... nothing - no hello no I'll be right with you - nothing. I tracked down a lot attendant, who grabbed another guy who was able to find my paperwork so I could leave..... another 30min process that just didn't need to be that way. $130 oil change and tire rotation is expensive, especially combined with poor service More