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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,130 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,130 reviews

June 18, 2021

Car was dropped for an oil change, recall on air bag and check transmission fluid leak. The only contact I had was a text the first day. After a phone call and text and six days, had limited response👎🏻 JP More

by Cathy Lee
Recommend Dealer
No
Employees Worked With
JP Phillips
Jul 06, 2021 -

Autonation Subaru Carlsbad responded

Cathy, We are sorry to hear about this and appreciate you taking the time to leave us your feedback. We hope to provide a five-star experience next time and encourage you to reach out to discuss this in more detail when you have time. Thank you, Norman Amabile - Service Manager - (760) 804-5037

June 17, 2021

Poor communication by service representative. Car was dropped of for oil change and recall notice at 8am was not completed when I arrived to pick it up at 2pm be More

by osheaps77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the delays in the service work and recall work. We rarely have this issue here. Please accept my apologies, and on your next vist please see me for a discount. Print this out to recieve the reduced rates/ discount. Norman

June 17, 2021

Good service and very friendly and helpful I will Good service and very friendly and helpful I will recommend to anyone who wants to buy A new car. Service department, Zach is very nice and knowl More

by honeyguz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 18, 2021 -

Autonation Subaru Carlsbad responded

We are honored to receive your support! Thank you from all of us at Bob Baker Subaru!

June 16, 2021

Shannon was very polite, friendly and knowledgeable. This was our first experience leasing a car and a there was no pressure from Shannon. We would definitely come back in the future. More

by jmroth23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Seth Sonstein, Shannon Olivarez
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your kind words about Shannon. It's great to hear that she provided you with such an excellent experience. Please do not hesitate to reach out if you require anything in the future! Thank you – Bob Baker Subaru

June 15, 2021

Erik Lopez was very professional, knowledgeable, informative and friendly. He is a real asset to the dealership. The service was performed in a timely manner. More

by Skip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez - Service - 10 Stars - EXCEPTIONAL!!!
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this awesome feedback, Skip! We are certainly lucky to have Erik on the Bob Baker Subaru team!

June 15, 2021

Someone came and helped me right away, answered all my questions and made my service drop off very easy! The car loan program was very helpful. More

by emily.bonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you, Emily! Thanks for sharing your experience!

June 15, 2021

Zach and JP have been assisting me with my 12 Forester for years, and have always gone out of their way to ensure I was treated respectfully and professionally and make sure that my vehicle is thoroughly More

by suereynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

Zach and JP will be so happy to hear you had a five-star experience! We look forward to seeing you again soon! - Bob Baker Subaru

June 15, 2021

Sam did an excellent job of guiding me toward the car that is perfect for me. Joey made the loan and finance process as easy as possible. I appreciate their professionalism. More

by maggieschulte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Montoya, Finance Department, Seth Sonstein, Sam Said
Jun 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience at Bob Baker Subaru! We're happy to hear Sam and Joey worked hard to get you into a quality vehicle that's perfect for you!

June 12, 2021

Thank You the outstanding service and consideration Tanner. Fantastic visit. I guess I did need the wheel bearings. Did a long drive and the CrossTrex drove so much better, Thank You. More

by chwala19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Jun 15, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting tanner and the Bob Baker Subaru service team! It was our pleasure to take care of you.

June 12, 2021

I was very pleased that there was no pressure to buy that day. I didn’t have to haggle for the price I wanted, and was able to buy the car I wanted at a fair price. Thank you More

by bblagus66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christy Vogel
Jun 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the five-star rating and kind words! We're so glad you enjoyed your experience! - Bob Baker Subaru

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