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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,131 reviews

June 02, 2021

Average. I didn’t think my purchase experience was great, but it wasn’t bad either. It’s what you expect from a dealership (I mean that in both a good and bad way). Nothing stood out as excellent. In their More

by Justin
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

We're sorry to see we didn't earn five stars, Justin. We appreciate the honesty and use this information to improve in the future. We appreciate your patience with us during these busy times and encourage you to reach out to us if you'd like to discuss this in more detail. Thank you!

June 02, 2021

Good customer serviceTo ask for twenty five words is too Good customer service To ask for twenty five words is too much to expect Good customer service To ask for twenty five words is too much to expect More

by benriched2@aol.com
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to leave us a 5-star review! The 25-word minimum is set by DealerRater and is not affiliated with our dealership. We apologize for any inconvenience.

June 02, 2021

Came in at 9:20 for a 9:30 appointment 30,000 mile check up on a 2018 Outback was told it would take 4 hours. I did not leave until almost 4:30. Why???? Was so stressed out for a movie night downtown Manch More

by tawny_walk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jun 04, 2021 -

Autonation Subaru Carlsbad responded

Tawny, We're sorry to hear about this experience and appreciate you bringing this to our attention. Please reach out to us to discuss this in more detail. Thank you, Norman Amabile - Service Manager - (760) 804-5037

Jun 15, 2021 -

tawny_walk responded

1. Door slashes/garnish strips on all 4 doors have corrosion of some kind. Not sure what is causing the corrosion. I wandered around your used cars lot and came across 4-2018 Outbacks with the same corrosion on door slashes (I took pictures). So it is not something I did or did not do. Subaru needs to correct this problem because they are using the same door slashes on all your vehicles. This makes my car look old and uncared for. I want to appreciate and enjoy my car and this is a negative. I am just outside of the warranty on this item. This leaves a bad taste in my mouth and makes me think about referring anyone to buy or buying another Subaru myself. I do not see this happening on other brands of vehicles with similar door details. 2. Water condensation on computer screen for radio. I do not know how the water got under the glass; just appear one day a couple of months ago. Cannot get inside to clean the back of the glass. Only way to fix is install a new computer. I think a new computer was ordered but the problem was not mentioned on repair invoice. Joseph Phillips said it had an extended warranty due to previous computer issues (computer quit working about a year after purchase and a replacement computer was installed). Will I receive a call when the replacement part arrives? 3.. I forgot to mention that the black protective cover on the bumper just below the tailgate is oxidizing and is making my 2018 car look older then it is. 4. Some of the bolts for the crossbars are rusting. Tech said it was surface rust. I have not been on a step ladder to inspect since my visit on 05/25/2021. These bolts are exposed to the elements and should be made of materials that can withstand sun and rain. 5. Was not given an explanation as to the extended length of time it took for the maintenance and repairs on my vehicle. My appointment for a 30,000 mile checkup was in place over a week in advance which would be plenty of time to have parts order and techs schedule for the work load on that day. I was prepared for the 4 hours I was told it would take but I did not plan on being there all day.

June 02, 2021

My salesman is a g and deserves to be the in the top 3 of the subi dealer ship. Such a good guy as well More

by Yupp_22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Sean Madrid
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the positive feedback! It's much appreciated by all of us here at Bob Baker Subaru!

June 01, 2021

George was awesome and super helpful. I knew which car I wanted and he helped get me all the info I needed. Definitely would recommend More

by Rritter22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with George! We're lucky to have him on the Bob Baker Subaru team and will pass along your kind comments to him!

June 01, 2021

Terrence was awesome!Everyone we came in contact with Terrence was awesome! Everyone we came in contact with was great. Easy, Fast Friendly transaction - will recommend this dealership to our friends an More

by jwt3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

This is so great to hear! We're glad Terrence made your experience so enjoyable! Thank you for the great rating! - Bob Baker Subaru

June 01, 2021

Very friendly and knowledgeable. Great selection of used and new cars. Waffled back and forth and ended up with the new car. First new car in twenty years and I am loving it! More

by RAPW64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Jun 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback! Enjoy your new ride!

May 31, 2021

Jim Mirreghabie was an absolute pleasure to work with. I’ve wanted to buy a Subaru for years but negative experiences at dealerships made me opt for other vehicles. Working with Jim helped me to finally More

by dakessinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Mirreghabie
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review and rating! It's great to see Jim made your process easier and helped you find your perfect Outback after all these years! We appreciate you choosing Bob Baker Subaru!

May 31, 2021

Large selection of vehicles. E-pricing and online credit application. Friendly service. No high pressure sales. Was hoping to spend less time at the dealer when finalizing my purchase. More

by tgsatterfield
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Sam Said
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

This is so great! Thank you for taking the time to leave us your five-star rating and for letting us take such great care of you during your purchase! - Bob Baker Subaru

May 31, 2021

Everyone I was helped by was a complete professional. Billy and Christy were amazing in helping find the best car for me and Kelly was incredible at walking me through all of the paperwork. Even though I More

by allysonager
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly, Seth Sonstein, Billy Toolen, Christy Vogel
Jun 02, 2021 -

Autonation Subaru Carlsbad responded

Congratulations on your first new car! We are so proud of Christy, Billy, and Kelly for providing you with a great experience! We'll share your kind words with them! Thank you for your great rating and for being a Bob Baker Subaru customer!

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