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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,125 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,125 reviews

May 17, 2021

Hound you when you step foot on the lot, went in for a car in the beginning asked simple questions and got snarky attitude. I went through with the purchase of the car anyways but some of these representa More

by K24_
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Mang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Rodrigues
May 17, 2021 -

K24_ responded

Attitude check

May 17, 2021 -

K24_ responded

Attitudes could be better.

Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your input and feedback. We're sorry you couldn't give us a five-star rating this time, and we hope you'll reach out to discuss this in more detail so I can learn how to improve. Thank you, Don Elliott - Customer Service Relations Manager - (760) 804-5038

May 16, 2021

These guys are amazing! Best service experience ever! Keep up the good work! Give this guy a raise. You are lucky to have such a quality employee! I will definitely be back again. More

by Sinceiwas7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 17, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had a great time working with the Bob Baker Subaru team! We look forward to helping you out again!

May 16, 2021

I explained my time issue and problem and they got me in right away very nice to deal with. Very timely on cars checkout and diagnosis More

by ljane17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
May 18, 2021 -

Autonation Subaru Carlsbad responded

We're happy to hear our team helped check out your car quickly! Thank you for the great review and for choosing Bob Baker Subaru!

May 15, 2021

Service Advisor Julian Perez took great care of me and my Subaru! Thanks very much and I’ve always been very well treated by you More

by Tlach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 17, 2021 -

Autonation Subaru Carlsbad responded

We are so proud to hear that Julian did such a great job for you! We'll be sure to pass your kind words along to the full Bob Baker Subaru staff!

May 14, 2021

Professional and courteous. It was easy to drop-off and the vehicle was done on time. Good communication and strong customer service. Highly recommended! Thanks! More

by zenmastering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 14, 2021 -

Autonation Subaru Carlsbad responded

Thanks so much for sharing your service experience with us! We look forward to your next visit with us! - Bob Baker Subaru Service Team

May 14, 2021

Amazing! They did such a fantastic job with the detailing. Way more than what I expected. And the service dude that worked with me was professional and his communication was on point. More

by crazycatlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was in service and I seriously can’t remember his name
May 14, 2021 -

Autonation Subaru Carlsbad responded

We appreciate the great feedback about our team! Thanks for your business, from all of us here at Bob Baker Subaru and we'll see you next time!

May 14, 2021

The service was started on time as well as finished in the time promised and done professionally, as every time I’ve had my Forester serviced here. More

by supate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 17, 2021 -

Autonation Subaru Carlsbad responded

We're so happy our team provides you with a comfortable place to service your vehicle! Thank you for giving us the opportunity to help maintain your Forester! See you next time at Bob Baker Subaru!

May 14, 2021

Great service. Was not sure where to park for a recall/service visit, asked and was nicely told where to park. Mechanics paid attention to my car and gave me reasonable quotes to replace old parts. More

by bron10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
May 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great rating! We appreciate you taking the time to come see us for your recall and for leaving this nice review! We are thankful to you for trusting our team to care for your ride and look forward to seeing you next time! - Bob Baker Subaru

May 14, 2021

Julian was terrible. He didn’t want to work. All he did was man explain. Just because I am a female that doesn’t mean I am an idiot. I know when there is a nail in the tire. Julian was disrespectful not on More

by XX chromosome
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Zach Lenfesty, Julian Perez
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this information to our attention. We regret to hear your experience didn't earn five stars and we'd like to help turn this around for you. I would like to hear your concerns in more detail and improve this for you. Please reach out to me so I can hear more about this. Thank you, Norman Amabile - Service Manager - (760) 804-5037

May 13, 2021

try and avoid Batista, you will agree on a price and them he will add a few dollars and act like you're the unreasonable one, this was after quoting me a Crosstrek at a top of range price Mercedes. More

by hawk.kent
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando Rodrigues, Luiniery Batista
Jun 01, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this important feedback. We're sorry to see the low rating and hear about your poor experience. Please reach out to me when you have a chance to discuss this. Thank you, Don Elliott, Customer Service Manager - (760) 804-5038

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