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Autonation Subaru Carlsbad
Carlsbad, CA
5,125 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,125 reviews
April 12, 2021
Tanner was extremely helpful and knew exactly what was needed. He made jus feel like we were part of the family. Great experience and we will look forward to bringing the Outback in for the next service. needed. He made jus feel like we were part of the family. Great experience and we will look forward to bringing the Outback in for the next service. More
by petec
Verified CustomerEmployees Worked With
Tanner Knapp
April 12, 2021
The work was done as expected. However Zack was surprised to see me even though he was assigned to me per the on line appointment at 10:15 which also showed I would wait for work to be done. At 1 surprised to see me even though he was assigned to me per the on line appointment at 10:15 which also showed I would wait for work to be done. At 12:30 the mechanic STARTED to work on the car and at 1:30 the car was turned over to me. Basically I wasted 2 hours I do not know why it happened and if it was Zack’s fault. He said I should have gone to anybody but I thought I was supposed to go to him.. More
by Joecobb100
Employees Worked With
Zach Lenfesty
April 12, 2021
The service department is always excellent. Professional, friendly and knowledgeable. I'm very satisfied with the service that I get from Bob Baker. I'm just disappointed that this is the 3rd time that I hav friendly and knowledgeable. I'm very satisfied with the service that I get from Bob Baker. I'm just disappointed that this is the 3rd time that I have to jump start my Subaru ascent. It's only about 1 1/2 year old . More
by humadhay
Employees Worked With
Julian Perez
April 12, 2021
Best car r p urchas e ever. No haggle - no problems. Ask for George. He was the best, m m ost patient salesman e ever. for George. He was the best, m m ost patient salesman e ever. More
by damtigger
April 10, 2021
How to drive 25 mills to get all my services done at Bob Baker Subaru. There are two other Subaru dealership near me but no one meets the Bub Baker Subaru service. The best dealership! Baker Subaru. There are two other Subaru dealership near me but no one meets the Bub Baker Subaru service. The best dealership! More
by cathi1
Employees Worked With
Julian Perez
April 10, 2021
I’m disappointed your service rep says I need to replace my clutch. I found out is the master cylinder. Wrong information wowww 25 years experience. my clutch. I found out is the master cylinder. Wrong information wowww 25 years experience. More
by LOPEZ_BENZ4
Employees Worked With
JP Phillips
April 10, 2021
My wife and I had to deal with Service writer: 184, Erik Lopez, a rude customer service representative, who not only belittled my wife, used a patronizing tone and attitude when asked simple questions, but Lopez, a rude customer service representative, who not only belittled my wife, used a patronizing tone and attitude when asked simple questions, but was also impatient. This was our first experience with Subaru’s maintenance services and the lack of basic customer service skills of this person who had an attitude when asked for anything, made us feel like we had made a mistake buying a Subaru. We had Honda automobiles before and in 20 years, we never had one bad customer service experience. Service writer: 184, Erik Lopez informed us that the 2 Years or 24,000 miles of Complimentary Maintenance we were promised when we bought the car, was not showing up in their system. We were concerned then that our final purchase contract with Subaru was somehow different from what was agreed on at the time of purchase. We chose to have our first scheduled oil change at Bob Baker’s Subaru Carlsbad because we had a great experience with them when buying our car. We drove 85 miles to get there (we live in Claremont, CA) and when we left, we felt regret and disappointment. Customer service representatives should always be professional, respectful and diplomatic. We are very shocked that this is the way you treat your customers. Your employees represent your company. We would have given them only one star, however they did honor our 2 Years or 24,000 miles of Complimentary Maintenance that was included in our contract. More
by anthonys
Employees Worked With
Service writer: 184, Erik Lopez
April 09, 2021
I had a great experience with no pressure to buy or make a decision. Very personable and professional service. Super stoked on my new ride! Thanks to all at Bob Baker Subaru a decision. Very personable and professional service. Super stoked on my new ride! Thanks to all at Bob Baker Subaru More
by vanhangdanger
Employees Worked With
Luis Marta, Hugh Stewart
April 09, 2021
Jeremy from service department was very good on time. Communicating with us. Getting job done and price Cxxxxxcc cccccc Venmo. Mvv. Bbnnh Jv. Mvvvnnn nnvvb Communicating with us. Getting job done and price Cxxxxxcc cccccc Venmo. Mvv. Bbnnh Jv. Mvvvnnn nnvvb More
by mark_notarainni
Employees Worked With
Jeremy
April 09, 2021
Service department is efficient and staff friendly. Easy to make an appointment and helped right when the time was. Waiting room was appropriately socially distanced.? to make an appointment and helped right when the time was. Waiting room was appropriately socially distanced.? More
by jthay0
Employees Worked With
JP Phillips
