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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,131 reviews

January 01, 2021

People are all friendly and helpful. I feel I got a good price. I wish the transaction could have taken less time. It took about four hours, and about three after we finished our test drive. More

by Mike
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man that handled the lease documents was a pleasure to work with., Seth Sonstein, Kelley Madden
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the feedback, Mike - we will pass it along to the team. Your business is much appreciated by all of us here at Bob Baker Volkswagen Subaru and we hope to see you again in the future!

Jan 05, 2021 -

Mike responded

You have a great team there. I understand that you are going to add to the finance staff to speed things up. That will help. Another suggestion would be to offer to provide documents you expect people to sign ahead of time. People that wanted to read them would be better prepared to sign them quickly. Mike

January 01, 2021

Very friendly, clean and efficient dealership. Very knowledgeable salespeople who are very helpful! Made the car buying experience easy! I really liked that I could make an appointment for a test drive More

by Rachelscherba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Simon
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer and hope to see you next time!

January 01, 2021

George was such great help! Very friendly and called us nice people. We liked him a lot. As soon as we walked in to our appointment, he stepped in and greeted us, made us feel very welcomed More

by floiris12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Perry
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback - George will be delighted to hear it! We appreciate you coming to visit us here at Bob Baker Volkswagen Subaru and hope to see you again in the future!

December 31, 2020

Service was great, but the wait time for the financial manager was around two hours. Good selection of vehicles we were looking for in stock to choose from. More

by deborahmick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Luiniery Batista
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the feedback! We apologize for the lengthy visit, sometime these things take time. We hope you reach out with any further questions! Take care!

December 31, 2020

The sales person was rude at times, (talked over customer, did not listen, and pushy at times) however we were able to work thru it and the sales manager worked a good deal. Other issues include th More

by Jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Luiniery Batista
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. Please reach out to me to discuss further action. Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

December 31, 2020

Well run / everyone seems to communicate well with each other/ clean shop area / just routine maintenance for me but they take care of it and it is appreciated More

by cheryljustice1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments! We appreciate you trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs and we look forward to your next visit!

December 31, 2020

Excellent response initially and as follow up with explanations of what was necessary and what was recommended within less than 24 hrs of my initial contact More

by Judy.keene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

This is what we like to hear, Judy! Thank you for visiting our team at Bob Baker Subaru! See you next time!

December 31, 2020

Bob baker Volkswagen Subaru was very helpful in making my decision to buy a new car. The staff was kind and helpful throughout the process. More

by rmartinez140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey from Finance , Robert Simon, Christy Vogel
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us here at Bob Baker Volkswagen Subaru! We're glad our team had the opportunity to assist you with your new vehicle and we hope to work with you again in the future!

December 30, 2020

This place is the best for sales, service and parts help! Their staff is so friendly. I would only buy in the future from this dealership. More

by nfc2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh Stewart
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for these kind comments! We're honored to serve your automotive needs and look forward to your next visit with us here at Bob Baker Volkswagen Subaru!

December 30, 2020

Very efficient service. I was in and out timely and all work performed was explained well. Bob Baker has a good service department system, that is why I continue to use them. More

by Tzonaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

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