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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,131 reviews

December 11, 2020

The staff was very friendly so no issues there. However I came in for a Scheduled Oil Change and it took 2 hours which is pretty unacceptable (especially for one I had an appointment to) That being said m More

by ludeawakening
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will be addressing your feedback with the team so that we can improve the service we provide moving forward. If there's any additional feedback you'd like to share, please feel free to reach out directly. Thanks, Norman Amabile - Service Manager - 760-804-5037

December 10, 2020

My sister and I had a wonderful experience at Bob Baker Volkswagen Subaru! Christy and Joshua were incredibly knowledgeable and we left feeling great about our purchase. More

by svquiambao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Christy Vogel, Joshua Perry
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

We're so happy to hear this! Thank you for taking the time to review your experience with Christy, Joshua and the team here at Bob Baker Volkswagen Subaru. We appreciate your business and hope to see you again in the future!

December 10, 2020

2nd car from Bob Baker Subaru. Great job start to finish! Friendly and professional. I will recommend Bob Baker to all my friends for their auto needs. More

by bob.gumport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Olivarez, Robert Simon
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for being a Bob Baker Subaru customer! We're glad to hear that our team continues to earn your business and your five-star rating, and we look forward to your next visit with us. In the meantime, take care and enjoy your new vehicle!

December 10, 2020

Your staff is fantastic. They really go above and beyond and have have recommended Carlsbad Subaru to friends. I always feel like they are looking out for me. More

by chas.wurster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember my service rep's name and with the masks it is hard to tell from the photos but my name is Chas Wurster if you can look him up from that.
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your kind comments - we can't wait to share them with the team! We're grateful to have you as a Bob Baker Volkswagen Subaru customer, and appreciate you recommending us to others. Thanks again and we'll see you next time!

December 09, 2020

Visited 3 Car Dealership Within the area and This one has the best customer service in the area. Bob Baker Volkswagen Subaru has a very friendly environment and very professional as well! Extremely Happy wit More

by John123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny, Robert Simon
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

It was our pleasure! We appreciate you choosing Bob Baker Volkswagen Subaru for your purchase and are happy to hear that our team provided you with five-star service throughout the experience. Take care and enjoy your new vehicle!

December 09, 2020

I really enjoyed working with Austin and Luis Bautista. However, I did not enjoy the fact that I had to wait an hour and a half after the deal was made to get into financing. Also once I got into financi More

by LAURALISA760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Luiniery Batista
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Austin and Luis. We hope to provide our customers with an excellent car-buying experience, it's hard to hear about your time in finance. Please call me at your earliest convenience to discuss your visit further. Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

December 09, 2020

Upon arrival the staff was friendly. Julian was thorough in explaining what services my car was getting. Car serviced in reasonable time. The waiting area was clean and sanitized. More

by sandybeachbuxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review of our service team! We appreciate you trusting Bob Baker Volkswagen Subaru with your vehicle's maintenance needs and we hope to see you again in the future!

December 09, 2020

The professionalism of Shannon Olivarez and knowledge of Don Elliott helped make my first ever Subaru purchase seem like a wise decision. I'm a very satisfied customer. More

by swelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivarez, Shannon, Don Elliott, Robert Simon
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

We love hearing from our satisfied customers! We're so happy to hear that Shannon earned your 5-stars! See you next time at Bob Baker Subaru!

December 09, 2020

Tanner Knapp was very helpfull in handeling two of my concerns. I wish your sales staff was just as good. Tanner a 5 star employee. More

by pyyack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of Tanner and the service team here at Bob Baker Volkswagen Subaru! We appreciate your business and hope you'll be visiting us again in the future!

December 08, 2020

Sam was awesome he explained everything so I could understand! Very nice friendly guy! Luis was also very friendly. Always checking to see if was still interested. More

by tonzizcoo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein, Luiniery Batista, Sam Said
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great comments about our team! We appreciate you coming to visit us here at Bob Baker Volkswagen Subaru and hope to see you again in the future!

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