Autonation Subaru Carlsbad

Excellent! ***** It was refreshing and a joy to work with Kelly. Best car buying experience ever! I’m 58 years old, and have bought many cars. This time was by far the most pleasant. Kelly. Best car buying experience ever! I’m 58 years old, and have bought many cars. This time was by far the most pleasant. More

Good overall service from a very busy dealership. My VW Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. More

Bob Baker Volkswagen sold me this car in 2013 and has done a good job of standing behind it with their service ever since. I had two recent visits for two separate maintenance service jobs and both were done a good job of standing behind it with their service ever since. I had two recent visits for two separate maintenance service jobs and both were done to excellent levels. More

Terrence was very friendly and knowledgeable about the cars. Came in on a Monday. Looked around at others places during the week. Came back in on Sunday and bought a car cars. Came in on a Monday. Looked around at others places during the week. Came back in on Sunday and bought a car More

Went in as my lease was ending soon just to test drive some cars and ended up leaving with a new Forester! The experience was easy and fast! some cars and ended up leaving with a new Forester! The experience was easy and fast! More

I came into the dealership to get more information on leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Ja leasing a Tiguan. IIuri (Yuri) was so helpful and patient with my questions. He was able to get me into a new 2021 while staying within my budget. Jamie Weeks in the Finance department was also very enjoyable to work with. Great team atmosphere! More

I have nothing but huge accolades to give to the Bob Barker VW Carlsbad service department. I had taken my 2018 VW bug in for a recall item (very minor) and to fix my cd player. Mind you, I live in no Barker VW Carlsbad service department. I had taken my 2018 VW bug in for a recall item (very minor) and to fix my cd player. Mind you, I live in northern California..... Several unavoidable minor hiccups occurred during the brief time they had my car. I am hear to say Norman (he came in to play when poor Bobby had an unexpected family emergency) did everything he could do to make my experience the most inconvenient as possible. I was offered a loaner car while they waited for parts to come in. I would highly recommend Bob Bakers VW service department to anyone. I will gladly use them again. Kudos to the team...!! More

Very friendly shopping experience. Very friendly shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted shopping experience. Very friendly shopping experience. I would give Terrence five stars. We got the car we wanted at the price we wanted More

Did not use service center only sales. Besides our sales rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others u rep, Shannon Olivarez who was very good, the rest of the experience was not. After arriving on 11/23 we were bounced around from internet to others until finally getting Shannon. The sales experience was acceptable except for the fact that I don’t understand how you include an alarm system and extended warranty without discussing with customer. We returned on 11/25 to finalize the deal and pick up the car. The car was a surprise birthday gift for our grand daughter and Shannon really helped us pull it off. We waited forever to see the finance guy who did the paperwork. He was like a robot and sounded like a recording. After receiving the final packet we discovered a key was missing. We went to lunch and they were able to track down the key. My grand daughter drove home to Thousand Oaks. On Friday, the vehicle wouldn’t start and was taken to a VW dealer in Woodland Hills. On Saturday, with Shannon’ s help, we resolved the problem. They did not remove the alarm system. They remotely inactivated the alarm and they still have to send someone to physically remove it. Does this sound like a great experience to you. Would be happy to discuss if anyone is interested. Richard 213-268-3600. More

Already sent a previous review. My clock was not reset as requested so I’ll have to return to get that done, taking time and gas to go back. requested so I’ll have to return to get that done, taking time and gas to go back. More