Autonation Subaru Carlsbad

I was very satisfied with the service received at your dealership. JP Philip’s was very knowledgeable and professional. My service was completed faster than quoted. Keep up the great work. dealership. JP Philip’s was very knowledgeable and professional. My service was completed faster than quoted. Keep up the great work. More

The initial visit was awesome customer service. I came in for an oil change and was informed there was an airbag recall. After that it was poor communication. I was given a rental car for an airbag recall on for an oil change and was informed there was an airbag recall. After that it was poor communication. I was given a rental car for an airbag recall on Wednesday. Received a call on Thursday (no voicemail left, although I became aware that it was full and unable to leave a message, so my bad there.) I called back on Thursday and couldn’t get through to talk to a human being so I ended up calling enterprise just to find out what was going on, they said it had been extended another day so I was good. I called service on Friday and left a voicemail and never got a call back about the status of my vehicle, the whole time worried about getting charged for extra days on the rental, it was very stressful. I FINLLY was able to call in Saturday morning and get a hold of someone who said my car had been finished since Thursday. I had to leave work on a Saturday, missing sales opportunities and my lunch break. I finally get my car back at the dealership and there were multiple thick wires hanging down near the gas pedals for a system the previous owner had installed. I don’t mind that but I expected to get the car back the way I had turned it in. After calling the mechanic over to explain what they were, I had him put the wires back up under the dash where they were originally. Everyone I spoke to and worked with in person were very friendly and professional l, but the customer service / answering the phone was abysmal. I was being charged a fee daily to insure the rental car and ended up driving it around for two days longer than needed because of the poor communication. I came to Bob Baker because I’m a new (used) Subaru owner and wanted to go to the experts, but I ended up feeling like one of a thousand other customers who just got lost in the shuffle. More

Uzair was extremely helpful and very knowledgeable with all the details. He made me and my son feel welcome. Thank you for an excellent experience of buying a new car. all the details. He made me and my son feel welcome. Thank you for an excellent experience of buying a new car. More

They got me just the car I wanted and gave me what I expected for my trade in. I also got a deal on the roof rack I wanted. expected for my trade in. I also got a deal on the roof rack I wanted. More

I would like to thank Christie for the excellent service. She was delightful and very helpful in the sales process. She even walked us through the car and made sure we understood how to use it before we left She was delightful and very helpful in the sales process. She even walked us through the car and made sure we understood how to use it before we left the dealership. Thanks so much Christie! More

Manny was amazing! I was able to get the exact car I wanted without having to haggle for price. Would recommend highly! They were great! wanted without having to haggle for price. Would recommend highly! They were great! More

Excellent! ***** It was refreshing and a joy to work with Kelly. Best car buying experience ever! I’m 58 years old, and have bought many cars. This time was by far the most pleasant. Kelly. Best car buying experience ever! I’m 58 years old, and have bought many cars. This time was by far the most pleasant. More

Good overall service from a very busy dealership. My VW Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. More

Bob Baker Volkswagen sold me this car in 2013 and has done a good job of standing behind it with their service ever since. I had two recent visits for two separate maintenance service jobs and both were done a good job of standing behind it with their service ever since. I had two recent visits for two separate maintenance service jobs and both were done to excellent levels. More

Terrence was very friendly and knowledgeable about the cars. Came in on a Monday. Looked around at others places during the week. Came back in on Sunday and bought a car cars. Came in on a Monday. Looked around at others places during the week. Came back in on Sunday and bought a car More