Back

Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,131 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
Contact Dealership

5500 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

Showing 5,131 reviews

October 14, 2020

I had purchased my tires from a website, and waited to have them installed at Bob Baker Subaru, to avoid another shop damaging my pristine wheels. Upon picking up my vehicle, all 4 wheels had significant More

by beissel05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Tanner Knapp
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

We are so sorry this happened, we never have this issue as many tires as we do . Like I had told told you in person we will make them look like new when it is finished and again sorry for the scratches.

Oct 15, 2020 -

beissel05 responded

I have not posted to Yelp yet, as I am waiting to see the result of the repair, and I hope to leave a somewhat favorable review of the resolution of my issue. As I had said, I am still upset at the fact that I have to deal with this at all. I have taken extra care to preserve the factory finish on my wheels. I had specifically waited to have my tires mounted by Subaru, as I did not trust local tire shops, my mistake. I understand that this has not happened at your dealership in the past, this leaves me to believe that the installers were clearly negligent. The fact that every wheel was damaged shows no pride in workmanship. Honestly, I know we had agreed to a $100 cost on my part due to the scuff that was present prior to the work, but under the circumstances, I still feel like I should not be paying at all.

October 14, 2020

Yuri and Robert were incredible in helping us secure the deal. Both displayed respect, patience, and kindness the whole way through. Great experience with them More

by stk48268
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Simon
Oct 14, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind words! We're so happy to hear that Yuri and Robert were helpful when it came to deciding! We look forward to seeing you at Bob Baker Subaru next time!

October 13, 2020

Terrence was a Saint!! I really put him thru the ringer but because he was so patient and professional, I have the perfect car for me. Very very happy with my purchase. More

by NEDTHEINFO
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrence
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Hi Ned, thank you for taking the time to share your experience with Terrence at Bob Baker Subaru! We look forward to seeing you next time!

October 13, 2020

Christy did a great job helping me to get the right price for the right car. She understood my needs and worked with me to make the process of selecting a new car fun and successful. More

by kathrynadelstein
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, Christy Vogel
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Christy at Bob Baker Subaru, Kathryn! We look forward to seeing you at your first service appointment! Enjoy your new car!

October 13, 2020

Really happy with my experience at Bob Baker's. Yuri was helpful and addressed my concerns and was patient throughout all my session with him. After purchase, Yuri made himself available to answer all the q More

by l.heavenlyflower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Simon
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Yuri at Bob Baker Subaru! We hope that if you need further assistance, feel free to reach out!

October 13, 2020

He was super friendly, very informative and got me the best price on my new car. I really appreciate him not only helping me but my family member lease her new car as well. More

by EMILY.CHRISTIAN615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru, Emily! We hope to see you again soon!

October 13, 2020

I cannot speak highly enough of this dealership. Wonderful service friendly. I highly recommend it to all. I am always confident in the wonderful service I get at Bob Baker More

by Joan Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending Bob Baker Subaru! We hope you share your experience with friends and family!

October 13, 2020

Best buying experience ever. Was able to purchase car in and out in under an hour. Team was easy to communicate and work with. Will be back again. More

by wdfredericks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Sonstein
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We hope to provide all of our customers with this level of service! See you next time at Bob Baker Subaru!

October 13, 2020

They greeted you as soon as you step in the dealership. Everyone was nice and handful. Always we’re making sure we were getting take care of. More

by jorge.jar.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind words, Jorge! We appreciate your support! See you next time at Bob Baker Subaru!

October 13, 2020

Very disappointed. Customer service was mediocre at best. Purchasing vehicle took over 5 hrs and was only helped after we asked. Ran a credit check on us even though we were pre approved by our bank also mad More

by derekbarnum
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Simon, Hugh Stewart
Nov 04, 2020 -

Autonation Subaru Carlsbad responded

Hi Derek, I’m sorry to see that you were not satisfied with your experience. We only want the best for our customers so I would like to discuss your visit further. Would you consider giving me a call? Thank you, Don Elliott - Customer Service Relations Manager - (760) -804-5038.

...
267
...