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Autonation Subaru Carlsbad
Carlsbad, CA
5,124 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 5,124 reviews
January 22, 2020
Great and no pressure !!! Bill made the shopping experience enjoyable. He listened and there was no pressure. He seemed to have the customer's interest at hand. His follow u Bill made the shopping experience enjoyable. He listened and there was no pressure. He seemed to have the customer's interest at hand. His follow up calls were helpful and knowledgeable. There was a no hassle / haggle approach and we were happy with the outcome. Many thanks and we will recommend you to anyone, JAY STONEY More
by smylinj
Employees Worked With
Billy Toolen
January 22, 2020
very professional service i would like to thank william carrasco and the team at bob barker carlsbad for not only fast but the super professionalism they are truly above and be i would like to thank william carrasco and the team at bob barker carlsbad for not only fast but the super professionalism they are truly above and beyond will recommend every to not only do service here but the level of dealer support is truly unmatched than you chris ortega More
by cortega
Verified CustomerEmployees Worked With
William Carrasco, Tanner Knapp
January 22, 2020
Our salesperson, Shannon, and the sales manager, Lance, were both personable enough, but that was certainly not enough to elevate this experience, I’m giving this dealership the lowest rating because we bo were both personable enough, but that was certainly not enough to elevate this experience, I’m giving this dealership the lowest rating because we bought a certified car so that we could give it to our daughter, who’s a college student in LA, without worry. We flew in from out of state to get the car on which we made a deal beforehand. We repeatedly expressed our desire to handle as much of the paperwork ahead of time, so to minimize our time at the dealership when we arrived.. Despite this and the fact we arrived exactly when we said we would, we were told it was a “busy” day and there were several people ahead of us; we waited over two hours for the fiancé guy. After eventually finalizing the paperwork, we were anxious to leave as we were meeting our daughter to deliver the car before heading home. So, when the check tire light came on a couple of miles from the dealer, we pressed on. When I checked the tires on this “certified” car, two were around 20 psi and the spare donut, which should be 60 psi, was 25. The pressure monitoring system on the car requires cold fill exact pressure with all four tires, not an easy feat at a gas station without an electronic tire gauge so after a trip to the auto parts store we did the best we could and sent our daughter on her way, unsure of the safety of the car, which defeated the purpose of buying certified. When we called the dealership, they said “sorry” and retreated to stock lines like, “we stand behind our cars” and “our cars go through a rigorous inspection,” this latter line repeated three time being especially galling because were that true, the tires would not have been grossly under inflated, including the spare. It turns out the inspection sheet had no entries for the tires so were they ever checked at all? Because we do not have confidence in the tires, we likely will replace all of them because our daughter needs to focus on school, not dealing with mechanical issues with her “certified” car. We have bought cars from dealerships around the nation, new and certified, and never had such a negative experience. Warning to those future customers buying a certified car from this dealer, You may want to get an independent inspection or shop elsewhere. We will certainly never do business with them again. More
by astraussmartin
Employees Worked With
Shannon and Lance
January 21, 2020
Love my car. I'm pleased with the service my husband & I received. The fact that Subaru was willing to drive the car we wanted down from Orange County was impress I'm pleased with the service my husband & I received. The fact that Subaru was willing to drive the car we wanted down from Orange County was impressive. The paperwork did take quite a long time with only two closers working. we had fun talking with customers in the waiting room, some even drove down from L.A. they purchased a Golf. George was professional and patient with the busy Saturday. So far very pleased with my Ascent. More
by troike2
January 21, 2020
Will was very professional and thorough in handling my service appointment. He followed up with me to let me know when my car was going to be ready and I appreciate that. service appointment. He followed up with me to let me know when my car was going to be ready and I appreciate that. More
by amohareri
Employees Worked With
Will, William Carrasco
January 20, 2020
Great Customer Service Got in and out same day with no appt. The advisor Zach kept me up to date the entire time! Great service with a smile! Got in and out same day with no appt. The advisor Zach kept me up to date the entire time! Great service with a smile! More
by aaustin5
Employees Worked With
Zach Lenfesty
January 20, 2020
Quick service I used express service for my Forester's oil change. No appointment necessary, and in and out in about an hour. The work order said the estimated time I used express service for my Forester's oil change. No appointment necessary, and in and out in about an hour. The work order said the estimated time would be slightly longer, so that was a nice surprise. More
by tbbikeski
Employees Worked With
Erik Lopez
January 20, 2020
Service Review I had a very good experience with my service adviser, Zach. I have two complaints that have nothing to do with Zach. One is that I cannot understand I had a very good experience with my service adviser, Zach. I have two complaints that have nothing to do with Zach. One is that I cannot understand why the guys that bring the car out after service always turn on the AC, even when the temperature outside is in the 60's. The other huge complaint is that they always switch my headlights off from the automatic setting so my headlights don't turn on automatically when it gets dark. Please leave my settings alone. More
by mjkarch
Employees Worked With
Zach Lenfesty
January 20, 2020
Great service. Got me in on time and my vehicle was ready early as well! JP provides excellent customer service & explained everything very thoroughly too! ready early as well! JP provides excellent customer service & explained everything very thoroughly too! More
by tnamya
Employees Worked With
JP Phillips
