Autonation Subaru Carlsbad

Friendly and fast experience Had an idea of what I wanted, Chris helped me right away with a friendly smile. He was very informative on the test drive, helpful in the buying proce Had an idea of what I wanted, Chris helped me right away with a friendly smile. He was very informative on the test drive, helpful in the buying process, and friendly the whole way. Luis in finance was also pleasant to deal with. Overall, great experience. More

Terrible experience- Rude treatment! Decided to buy a Forester Premium through Costco. Dealt with Jason and was pleased with that part of the process. Price was reasonable so I moved for Decided to buy a Forester Premium through Costco. Dealt with Jason and was pleased with that part of the process. Price was reasonable so I moved forward with purchase. Jason said they might want to wait 1-2 days to pick up car even with a cashier's check, but would probably waive it. (Jason was on vacation when I went to "finalize" the deal). Later that day I came back to pick up the vehicle with a cashier's check drawn on my Wells Fargo Bank in Carlsbad. Not a personal check, but a cashier's check. They then informed me that I had 3 option in purchasing. 1) Wait 8-10 days to pick up the car - even though a cashier's check clears in 24 hours. 2) Unlock my credit report so they can view it (It is locked due to a major breach that impacted me) and since I was paying cash I saw NO reason to allow them access- why risk another breach. 3) Bring them $30,000 in "cash". Seth was the manager we dealt with. He was arrogant, condescending, and rude. According to him a cashier's check is just a piece of worthless paper and unless he accesses your credit file, you could be a crook for all he knows. Terrible dealership! Would NEVER deal with them. Too many other options. More

New car I worked with Jason Field. He was awesome! Buying a new car can be scary and he made it painless. He is very knowledgeable, courteous, and has a grea I worked with Jason Field. He was awesome! Buying a new car can be scary and he made it painless. He is very knowledgeable, courteous, and has a great sense of humor. I enjoyed working with him and I have recommended him to a close friend who is looking for a new car. More

6 month/6000 mile service Very simple to schedule appointment for service. Received email reminder for appt. Arrived ahead of scheduled time and was accommodated earlier than Very simple to schedule appointment for service. Received email reminder for appt. Arrived ahead of scheduled time and was accommodated earlier than planned, a plus since I traveled approx 40 miles to have auto serviced at Bob Baker’s. Service team was customer-focused, knowledgeable and helpful. More

Collision Center I recently took my 2005 Subaru Outback in for body work (minor car accident). Jeremy & Julio were very accommodating and kept me in the loop the enti I recently took my 2005 Subaru Outback in for body work (minor car accident). Jeremy & Julio were very accommodating and kept me in the loop the entire time. The work was done within the estimated time. I'm very happy with the quality of workmanship. More

Service I have been researching and communicating with multiple Subaru dealerships and sales people. Josh was by far the friendliest and was very knowledgeabl I have been researching and communicating with multiple Subaru dealerships and sales people. Josh was by far the friendliest and was very knowledgeable about the car I was looking for. Josh was also able to find the exact car I was looking for and for the best price. I am very happy I went to Carlsbad and I will recommend my friends and family to this dealership. More

My sales guy was excellent My overall experience was great! I test drove a few cars. The dealership was incredibly accommodating. The last portion in finance was streamlined. I My overall experience was great! I test drove a few cars. The dealership was incredibly accommodating. The last portion in finance was streamlined. I was happy. More

Great Job! Love the Atlas! We were on the search for a new car for our family. We had been shopping between the Honda Pilot and the Toyota Highland. My 13 year old son made a re We were on the search for a new car for our family. We had been shopping between the Honda Pilot and the Toyota Highland. My 13 year old son made a recommendation that we should look at the VW Atlas after he was researching cars online. We test drove an Atlas and knew it was our next car! The safety features, cargo room, look and style and safety rating sold us! Jim Mirreghabie was fun and easy to work with. He made us feel like “family”. We walked in and asked if they could beat another dealers price, he said give me a minute. He came back with terms that were acceptable to us. And a little bit later we were driving our new VW home. I have to say after owning 6 Toyota’s over the last 20 years. I love driving the Atlas and I enjoy walking out and seeing the Atlas in my driveway. I can’t say that about the other cars I’ve had. I would totally by another VW! More

Great buying experience of a 2020 ascent I would recommend this dealership at any chance. Shannon was very helpful and answered all my questions. The inventory was great, and i did most of th I would recommend this dealership at any chance. Shannon was very helpful and answered all my questions. The inventory was great, and i did most of the leg work with shannon prior to me even coming into the dealership. Ive been a subaru owner since 2006 and this was my 2nd best experience leasing a new vehicle. More