Autonation Subaru Carlsbad

Car battery replacement Got us a same day appointment for a dead car battery. Friendly service and had the car ready as promised. Also advised on upcoming maintenance needs. Got us a same day appointment for a dead car battery. Friendly service and had the car ready as promised. Also advised on upcoming maintenance needs. More

Excellent Service While getting work done on your car is never fun, the professionalism of this dealership makes me a return customer. I appreciate that all repairs and While getting work done on your car is never fun, the professionalism of this dealership makes me a return customer. I appreciate that all repairs and upcoming maintenance are explained to me thoroughly. I recently took in my car to just get replacement keys made and was pleased that an inspection was also performed. Highly recommend! More

ULTIMATE CUSTOMER SERVICE Worked with Bobby Reynolds as my service writer this visit. Beyond exceptional is the only way to describe my experience with this appointment. The Worked with Bobby Reynolds as my service writer this visit. Beyond exceptional is the only way to describe my experience with this appointment. The work was preformed in a shorter period of time which was great as well. More

Speedy and thorough Went in for Subaru 6 month check. All was done in 2 hrs. Employees were friendly and helpful. Car had tires rotated, oil changed and all fluids topped Went in for Subaru 6 month check. All was done in 2 hrs. Employees were friendly and helpful. Car had tires rotated, oil changed and all fluids topped off. Too many other items checked for me to remember them all. More

Friendly and knowledgeable Sales Rep I had a great experience purchasing our new Subaru Outback. Very straightforward process and everyone was very helpful. The sales people were frie I had a great experience purchasing our new Subaru Outback. Very straightforward process and everyone was very helpful. The sales people were friendly and could answer all our questions. More

Very knowledgeable sales rep The communication through email and in person are accurate. Price is straightforward. Very friendly personnel, Joshua explains everything during test The communication through email and in person are accurate. Price is straightforward. Very friendly personnel, Joshua explains everything during test drive and delivery. Thank you! The only problem is the car (Forester) sales so well that not too many in stock. More

Routine 24,000 mile service on my 2017 Outback This was the last of my routine service that was included for my 2017 Outback. All service has been done at Bob Baker since new. Every time this servi This was the last of my routine service that was included for my 2017 Outback. All service has been done at Bob Baker since new. Every time this service has been completed in a timely manner including washing. I’ve always been treated with respect by all including service righter ,Zack and also the shuttle drivers. I will always choose Baker in the future. Thank you More

Subaru Crosstrek New Car Purchase I had a very pleasant experience purchasing our new Subaru Crosstrek from Joshua at Bob baker Subaru in Carlsbad. Joshua was knowledgeable, friendly, I had a very pleasant experience purchasing our new Subaru Crosstrek from Joshua at Bob baker Subaru in Carlsbad. Joshua was knowledgeable, friendly, and responsive. We got the price via the Costco Auto Program - filled out the form online, got a callback when the car we were looking for became in stock, went to the the dealership, got the Costco price sheet, purchased the car, and drove it home that night! Only unpleasant portion of the car buying experience was having to negotiate the extended warranty for the car with another associate who handles that portion of the transaction. I was not prepared to have to negotiate that piece and really felt like he was trying to sell me something without full transparency. It was late at night, and I just wanted to go home! Otherwise, the car sale was pleasant, and Joshua was great! More

Crosstek Service 24k service on 2017 Crosstrek. Timely and professionally handled. No issues and friendly interaction with service person. Notification of upcoming 24k service on 2017 Crosstrek. Timely and professionally handled. No issues and friendly interaction with service person. Notification of upcoming recall and preview of next service visits provided. More

My Experience I went to Bob Baker VW to lease a Jetta. I went on a weekday and was met outside by Billy Toolen. The process was fast, easy, and straightforward. I went to Bob Baker VW to lease a Jetta. I went on a weekday and was met outside by Billy Toolen. The process was fast, easy, and straightforward. I never felt like I was getting the run around or wasting any time. I highly recommend Billy Toolen and this dealership. More