Autonation Subaru Carlsbad

Excellence service, will definitely come back Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up fo Hugh could not have done more to have made my experience any better. Professional, timely, attentive, and made me feel right at home as I signed up for my second VW! Amazing that I was able to walk in, be shown all the features of the car I wanted and then financed in just short of 30 minutes. Brilliant! More

Bob Baker Subaru is awesome We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incr We always get great service when we bring out cars here. I never feel like I am being lied to and swindled like most car places. Tanner is always incredibly helpful and friendly. They are the best! More

Must have forgotten my car Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer Usually service is pretty good. Recently however, I brought my car on a Saturday for an oil change tire rotation and inspection. The service writer said my car would be a priority since I was waiting. I walked to the outlets just down the street had breakfast and did some shopping for about 3.5 hours. When I decided to head back to the dealership, I was greeted by the service writer and told that my car had just been washed and would be out in 10 minutes. I waited in the lobby for 45 minutes and decided to check in on my car that supposedly had just been washed and service was complete. The service writer said it only be a minute longer as he disappeared to the back. 10 minutes goes by and he pulls around with another car that isn’t mine. Another 15 minutes, and I’m waiting just outside his office now, and finally my car pulls around. So was it over an hour for a car wash, or was my car forgotten, or was it a mixup? I’ll never know. No explanation was offered and I shouldn’t really need to ask what happened. Also my vehicle inspection was not included when the vehicle was returned. I’ve been going here for years. I don’t think there is a systemic problem. Maybe just a really busy Saturday and things got mixed up or confusing. But I did not have a good experience on this one visit. More

Professional all the way No pressure highly informative experience - confident enough in their products to let them sell themselves. Mature sales staff used no gimmicks - just No pressure highly informative experience - confident enough in their products to let them sell themselves. Mature sales staff used no gimmicks - just knew their stock inside and out. More

Purchase Experience Very good experience from entire staff. Hugh Stewart was very professional, knowledgeable and made experience easy. Darius was a pleasant service repr Very good experience from entire staff. Hugh Stewart was very professional, knowledgeable and made experience easy. Darius was a pleasant service representative. Explained process and kept me informed. More

Thank you Julio! Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be b Julio made my experience easy and seamless. I greatly appreciate the timeliness and communication throughout my repair process. thank you! i will be back if I need my Jeep repaired again. More

Good customer service. Completion ahead of time. Friendly Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride Service was great. Completed earlier than estimated. Honest about not needing some service until later. Professional, friendly. Asked if needed ride to mall. Overall very good service. More

Quick and solid service I found my VW online. I was given an online quote and guaranteed pricing. I was even able to get a better interest rate from VW financing. Thank yo I found my VW online. I was given an online quote and guaranteed pricing. I was even able to get a better interest rate from VW financing. Thank you for great service and a quick and easy process. I love my VW. More

Thank you Will! Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best custom Amazing experience every time I work with Will. He does an amazing job recommending me things that I need for my STI. He also provided the best customer experience by making me feel welcomed. Overall Will needs to be promoted to management. More