Autonation Subaru Carlsbad

Best New Car Purchase Experience Best, No hassle car buying experience ever. Jason Field's knowledge of the Subaru line is incredible. We were comparing New and used Outbacks, Foreste Best, No hassle car buying experience ever. Jason Field's knowledge of the Subaru line is incredible. We were comparing New and used Outbacks, Foresters, and Crosstreks so we had thousands of questions. Jason had all the answers. He was clear on the price and value of our trade in. He brought two cars down so that I could compare the colors side by side. It was dark so he even pulled one into the showroom so I could see the color. He made sure that we were aware of all the "bells and whistles" on our car before we drove it off the lot. Jason is a great guy, and terrific person to help you purchase a car. More

Bob Baker and Jason Field - an awesome team! Jason Field at Bob Baker Subaru is awesome! After almost six weeks of patience, we were finally ready to purchase and he found us the exact (and I Jason Field at Bob Baker Subaru is awesome! After almost six weeks of patience, we were finally ready to purchase and he found us the exact (and I mean, exact) car I wanted. He had to go out of the area to find it - he's that good! Jason Field has been a fantastic salesman to us - no pressure; just suggestions, knowledge, and candor. If you are in the market for a Subaru or VW, go see Jason Field at Bob Baker. You won't be disappointed. More

Bob Baker Subaru Rocks! These guys were on it! I did a bunch of research before even driving on the lot and called ahead to let them know what I was interested in etc.. When These guys were on it! I did a bunch of research before even driving on the lot and called ahead to let them know what I was interested in etc.. When I showed up they had both cars pulled out and ready for me. Was deciding between the Forester and the Outback. Billy is the man. He knew both cars inside and out and answered all my questions and concerns and gave me insight into both choices. In the end The entire process was casual and as painless as possible (I hate buying new cars!). "Big Rich" helped close the deal with finance, warranty, and paperwork etc... Also a great guy! Overall the experience was positive and really stoked on customer service and would highly reccomend Bob Baker Subaru. More

Great people to work with! I love cars and did a lot of research before choosing the right one for me. I chose the 2017 WRX, it was the best choice I could have made. I absolute I love cars and did a lot of research before choosing the right one for me. I chose the 2017 WRX, it was the best choice I could have made. I absolutely love this car! And going into it Yong knew this car was for me. Ron, Yong, and Robert went above and beyond making sure I was happy with my choices and that I got what I wanted. Ron followed up with me every step of the way. With personal emails, not just normally scripted ones. I I went in multiple times to work numbers with Yong and Robert, who were happy to do so and I can't thank them enough for their efforts! I got the car I wanted for the price I wanted to pay! And I was in for my first oil change last week and worked with Dave in service. He was very friendly, easy to work with, and prompt. My car was done in less than an hour. Thanks again for all your hard work guys! I really appreciate it! More

Misleading, careless poor customer service Unbelivable. I was trying to get a forester. I had made two trips on Wednesday brought documents requested. Waited for a call by the sales agent. Neve Unbelivable. I was trying to get a forester. I had made two trips on Wednesday brought documents requested. Waited for a call by the sales agent. Never happened. I finally reached him was told to email more documents. Did it. Finally get a call to go get my car. Show up and the sales guy tries to give me a different color vehicle, because he sold the one we had been trying to get. Never told me. Just wanted me to get whatever he wanted. Felt like slap on the face. Poor customer service by sales agent and sales manager. I called to complaint about the service and he became argumentative, rude and then lied to me about the situation. Took no responsibility. I will nerve come here or referrer anyone else. They dont care about their customers. If I could I would put no starts. Horrible experience and service. More

Express service oil change Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service mana Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service manager being extremely rude to a woman. Trouble with the oil price up-charging on warranty. Double from the previous service. Won't be back. More

Almost a home run...almost I recently purchased a new Forester from Bob Baker Subaru. Everything seemed to be going great until it came time for them to deliver the vehicle ON t I recently purchased a new Forester from Bob Baker Subaru. Everything seemed to be going great until it came time for them to deliver the vehicle ON the promised date. They had the vehicle in stock, but they didn't have the staff to prepare the car to be released since it was just delivered from the factory and it was Memorial Day. When I asked what they would do to compensate me for the extra day that I would have to wait for the car and arrange other transportation, their original answer was "nothing". When I asked to speak to a manager, the guy who solid it to me Yong Shin (AKA Yoshi) said "They [the managers] are busy making other sales right now, and the deal didn't have enough meat on the bone for them to do anything special for me anyway." I find that a little hard to believe considering the car cost $33,000. After finally, speaking to a manager, BB Subaru apologized for their error in the projected delivery date and even delivered a loaner car to make up for the day that I would have to go without a vehicle- and it didn't completely suck. They set me up with a Hybrid Prius, which won't be bringing in the ladies, but at least I have enough gas to drive to New York and back. All in all, the service was friendly and patient while we purchased the car. My only complaint at this point was being initially dismissed by the management when I tried to resolve the conflict. More

Service on Subaru AC After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for his help and so above and beyond!! What a successful young person... More

Good Business! Christy, my salesperson and Seth, financial guy were both So Perfect in my encounter in buying a new Subaru Outback! They are professional, knowledge Christy, my salesperson and Seth, financial guy were both So Perfect in my encounter in buying a new Subaru Outback! They are professional, knowledgeable, resourceful, efficient; still, personable, courteous and welcoming. I got exactly what I wanted and am a Happy Subaru owner - Thanks to Bob Baker Subaru Volkswagen, especially Christy and Seth. I went to Bob Baker because of 20+ years of owning Jeeps and their service department is excellent. I'm so glad that I could stay with Bob Baker in a new & different vehicle; hoping for the same excellent service of the past. I highly recommend Bob Baker Carlsbad! Thanks All~ More

Best car ever. Jim Mirreghabie is the best car salesman on the planet. He cares for the safety, satisfaction, and well being of others before anything else. He was v Jim Mirreghabie is the best car salesman on the planet. He cares for the safety, satisfaction, and well being of others before anything else. He was very informative as he was friendly. I would definitely recommend my family and friends to him if they ever decide to purchase a vehicle. Bob Baker Subaru is an awesome place to purchase a car. I love my new WRX!! More