Autonation Subaru Carlsbad

Great experience The service was great. Friendly people. The service was completed in a timely manner. JP and Norman are both great and so is the other staff The service was great. Friendly people. The service was completed in a timely manner. JP and Norman are both great and so is the other staff More

Smooth process, cumbersome drive-off No-nonsense and positive experience dealing with the sales agent George Mang, not so much with regard to the tech crew's efficiency, quality, and resp No-nonsense and positive experience dealing with the sales agent George Mang, not so much with regard to the tech crew's efficiency, quality, and responsibility. Ended up with a stained seat and still without a requested floor mat that was missing, despite a rather long "detailing". Usually it's the other way around: you'd expect a painful negotiation but not that kind of issues with a new car. More

It worked out in the end. So my experience was kind of crazy I came late in the day when they were closing and they’re friendly staff insisted on helping me anyway although th So my experience was kind of crazy I came late in the day when they were closing and they’re friendly staff insisted on helping me anyway although they had closed at this point. I have to admit it was a long process and I dealt with a lot of different personalities and people but they were all very kind and understanding. From the first salesman I guess I misunderstood and thought a 7 hundred thousand miles warranty came with the car for no additional fees But that was not the case. I was purchasing a 2017 Subaru outback limited. After many hours I ended up leaving without purchasing the vehicle because of the additional fees and the Carfax report which did not include any service for the vehicle. I was heartbroken but I didn’t want to be pressured or purchase any additional items. Both Joshua and the finance gentleman that nigh assured me That it was no problem to walk away from the deal. Joshua the following day contacted me and sent me the records on the vehicle and how it was maintained As well as offered me the warranty. He went Above and beyond to try to make me happy with a deal. I appreciate Joshua’s perseverance and trying to get me into the car that I really wanted at a fair and reasonable cost. I had been here on vacation and had out-of-state plates and Was not registering It in California so it was quite the complicated deal but Joshua did not give up an we worked it out. I recommend asking for Joshua and letting him work for you. I am the proud first time owner of a Subaru Thanks to Joshua! C Magnes More

Easy Peasy Working with the folks at Bob Baker Subaru was truly a pleasure. I’ve been thinking of getting a new car for several years, and even test drove last y Working with the folks at Bob Baker Subaru was truly a pleasure. I’ve been thinking of getting a new car for several years, and even test drove last year‘s model. I wasn’t ready to commit at that time, and they didn’t bug me about it. I called this morning telling them what I was looking for and they had it ready and waiting for me when I arrived a few hours later. I was able to take a quick test drive. The finance discussion was well-informed and it was easy for me to make my decision. Everyone I encountered at the dealership was friendly and informative, answering all of my questions. I’ve always thought buying a new car was such a hassle, but they made it easy for me to get exactly what I wanted at the price I wanted. Bill and Terry were extremely professional and it was a pleasure doing business with them. More

Fast and Friendly No pressure, fast and friendly service from Chris. He had my first choice of car ready for me when I arrived and had us out of the dealer in no time. No pressure, fast and friendly service from Chris. He had my first choice of car ready for me when I arrived and had us out of the dealer in no time. More

Thanks Bob Baker Subaru! We just purchased our first Subaru (an Outback) and it was our first time dealing with Bob Baker Subaru. Hugh Stewart is who we worked with and he wa We just purchased our first Subaru (an Outback) and it was our first time dealing with Bob Baker Subaru. Hugh Stewart is who we worked with and he was excellent. He did not pressure us whatsoever. He was super helpful and really spent time with us going over all of the features of our new Subaru. It was a positive experience for us and we are appreciative to Hugh for all the time he spent with us. I would also like to give a shout out to Luis in the finance department. He also was so very helpful and nice and took great care of us. Go see Hugh and Luis is you're in the market for a new Subaru or VW. More

Amazing service Everything about this dealership is professional. They welcome you and make sure you are taken care of. They work with you to make sure you get a pric Everything about this dealership is professional. They welcome you and make sure you are taken care of. They work with you to make sure you get a price you want. When I drive my new car until it stops working, hopefully they're still around so I can work with them again. Until then, it's time to convince my wife to buy a Subaru! More

Wonderful We had the best salesman he was not pushy was very friendly we were very very happy He got us great deal Please go see Hugh. We had the best salesman he was not pushy was very friendly we were very very happy He got us great deal Please go see Hugh. More

New car! New baby! Billy was the best! Super helpful, not pushy, everything was easy. My husband filled out most of my paperwork, all I did was pick out a car and sign. Billy was the best! Super helpful, not pushy, everything was easy. My husband filled out most of my paperwork, all I did was pick out a car and sign. Billy set up my phone for me, showed me how to work all the fancy bells and whistles, and made sure my super pregnant self was comfortable through the process. Thanks again guys! More

since 2013 A great buying experience simple and stress free.I will be in again when I need a car .The customer service was out standing.very professional A great buying experience simple and stress free.I will be in again when I need a car .The customer service was out standing.very professional More