Autonation Subaru Carlsbad

What a great experience! Matt is very polished professional that is extremely knowledgeable and helpful. He made buying a new car feel easy. I highly recommend this dealershi Matt is very polished professional that is extremely knowledgeable and helpful. He made buying a new car feel easy. I highly recommend this dealership and be sure to ask for Matt. More

What a waste of time. We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software iss We were told there was a known defect and to bring it in so they could order the part. After they had it for an hour, they said it was a software issue, not covered by warranty and that there was a $200 charge for the download. We picked it up with zero resolution for the issue because you know that the software costs them nothing, but is critical to the use of the system and they aren’t willing to do anything to stand behind their products. We have 4 Subarus in the family, but as much as we love the cars, their service is substandard. More

I found Yuri, the Sales Representative very professional, efficient, courteous, and flexible with my schedule. efficient, courteous, and flexible with my schedule. More

Sterling is a fantastic sales rep. Honest, genuine, and knowledgeable. Willing to go to bat and work with the manager on getting the terms to where they need to, be, to make a sale wit Honest, genuine, and knowledgeable. Willing to go to bat and work with the manager on getting the terms to where they need to, be, to make a sale without taking advantage of the customer. Thanks for not marking up the vehicle with a premium like everyone one else now a days. Thank you for being an honest dealership and sales team. Could not be happier. More

Dealership was great. The best part is the people working there - they did everything to make the car buying process a success pleasant process. The best part is the people working there - they did everything to make the car buying process a success pleasant process. More

Very professional ,no pressure , knew his job , we were in and out in an timely manner. in and out in an timely manner. More

Very good service. Mr. Madrid gave us a good service and he was very nice. I highly recommend Bob Subaru with the attention og Mr. Madrid. Mr. Madrid gave us a good service and he was very nice. I highly recommend Bob Subaru with the attention og Mr. Madrid. More

I really enjoyed dealing with Manny, my sales person. He was affable and full of information. Couldn’t have asked for a nicer guy to deal with. He help me navigate Bob Bakers.“ first come first serve” s He was affable and full of information. Couldn’t have asked for a nicer guy to deal with. He help me navigate Bob Bakers.“ first come first serve” sales policy. I would buy another car from them if I could deal with Manny on the transaction. Give this guy a raise, he’s worth it. More

Erik was very unpleasant to work with. Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the better service. More

Service department is terrible. Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my phone number was still not in the system for them to call and let me know details about my car, before or after being worked on. The work that was done on my hitch install was sub par. They cut too much off my bumper so the plate they install that hides the cutout could not be attached to the bumper properly. It was just blowing off from the wind. This is a very expensive brand new car and I don’t want sub par work being done on it. I would have preferred them to replace the bumper and start over. The guy told me they are in a learning curve with that install as it is new. I guess they should be trained better? It should not go back out to the customer like that. When I picked up my car my seat and steering wheel were not even near where they were previously set. I don’t have automatic reset so that was kind of a bummer. My car has a scrape on the bumper that it did not have before I took it there that day. I called the Manager and left a message regarding this as soon as I saw it when I got home. I was unable to just return to the shop or I would have. As of yet, I have not heard back from Mr. Amiable. I have not ever had a car as nice as this car. I was definitely expecting more from my service department. More