Autonation Subaru Carlsbad

I had a great experience all around especially with Austin and financial lady. Everyone was so nice Austin and financial lady. Everyone was so nice More

I have hate that they called me to tell me my car was ready and I proceeded to pay and then wait several minutes for them to track down my car keys because they weren’t available. ready and I proceeded to pay and then wait several minutes for them to track down my car keys because they weren’t available. More

The people were friendly and helpful. Luis from online and Manny, the in store salesperson were both very helpful and knowledgeable. Shannon in financing was super helpful in determining Luis from online and Manny, the in store salesperson were both very helpful and knowledgeable. Shannon in financing was super helpful in determining what warranties best fit my needs More

Salesman was very helpful and easy to work with. Love my new Subaru. Thank You Love my new Subaru. Thank You More

Took five days to do a job that was initially reported to take one day. Was the replacement of a front windshield. Called and made an initial inquiry had to wait a couple of days and then dropped the car off take one day. Was the replacement of a front windshield. Called and made an initial inquiry had to wait a couple of days and then dropped the car off on Friday and did not receive it back until the following Wednesday. Seemed like a long wait and while a loaner car was given for the time frame in question no other explanation was provided as to why multiple windshields were delivered to the dealership that were faulty before they found one that could be installed. Staff was polite but the time seemed a bit long for the work to be done. Because of the eyesight technology this is not a job that can be done outside of the dealership with any degree of certainty for the product being installed properly. Certain things have to be done at the dealership because of the technology in the car and the weight is a little ridiculous to have this stuff done. When checking out was told they waived the rental for the vehicle they had provided. Ori originally given the car I was told it was a loaner upon returning it and they made it sound like it was a favor to have had it in the first place. That was a little discouraging. More

Immediate assistance with an emergency service need. Fabulous response on the phone and in person. Fabulous response on the phone and in person. More

It took a bit longer than expected but it still is having a noisy sound a noisy sound More

Eric was outstanding from the moment I arrived! His friendly attitude and professionalism and courtesy was so appreciated! I grew up with the Baker family and it is great to witness the strong work His friendly attitude and professionalism and courtesy was so appreciated! I grew up with the Baker family and it is great to witness the strong work ethic, kindness and consideration that has been passed on to the employees :) Thank you Baker family and Eric for the wonderful experience with my service. It is heartwarming to have good people in the community More

From start to finish my experience was outstanding. I was met with a greeter the moment I pulled in, which was a very nice touch. Les was phenomenal! He checked me in and out quickly, kept me update I was met with a greeter the moment I pulled in, which was a very nice touch. Les was phenomenal! He checked me in and out quickly, kept me updated, and had my cars completed in no time. The best part is that he pronounced my name correctly every time we spoke. It may not seem like much, but it is something that is important to me. It shows a unique level of care that is very rare. We will definitely be using Bob Baker again and again. More

Great customer service. Knowledgeable, timely, and personable. Updated as service was being performed. A nice place. Knowledgeable, timely, and personable. Updated as service was being performed. A nice place. More