Autos of Dallas

The beginning of the sales process was easy. A company that delivers the vehicle? Perfect for someone like me who lives in San Antonio but found the perfect car in Dallas. As anyone would, I asked the sal that delivers the vehicle? Perfect for someone like me who lives in San Antonio but found the perfect car in Dallas. As anyone would, I asked the salesperson, ANTHONY, multiple times if there was any damage to the vehicle. In which he kept replying no. I specifically asked MULTIPLE times if there are any scratches on the car in which he kept saying no. Since I could not physically see the vehicle, I trusted him which was a mistake. I go through with the purchase and receive the vehicle about a week later after I had to keep asking about the shipping. They did not inform me of it but I had to repeatedly ask. Everything about the car was fine until we noticed a scratch underneath the front bumper that looked like it was covered in whiteout. We didn’t notice the DEEP scratches at first because they are in a hard to see spot. ANTHONY and JOHNNY BOTH initially sent a vehicle of the car coming out of the car wash in which shaky recording was done but in one shot, if paused at the exact moment, you can clearly see the SEVERAL scratches underneath the front bumper. How are there scratches on the car during the wash but when arrived, it is covered up? This was clearly AUTO FRAUD and TRADE DECEPTION. After brining this to the attention of ANTHONY, his only response was “That’s what happens when you buy as-is”. They PURPOUSLY covered the scratches and were unwilling to assist. After getting nowhere with ANTHONY and JOHNNY, I reached out to one of the managers TL RICKS. I informed him of the situation in which he said he would check how a car was shipped out under those conditions. After WEEKS of me trying to call and only getting his voicemail, I finally got a response which was to get a quote and send it to them. I did so within a week. After following back up, he informs me this is “over his head” and he is unable to accommodate me. The total repairs are $1025. The least the dealership can do is to cover the cost after DELIBERATELY lying about the vehicle. Now, whenever I call to try and resolve this situation, I am sent to voicemail or hung up on. I have ALL of the text messages from everyone I spoke to at the dealership about the vehicle having any scratches in which they all repeatedly LIED about and said no to, then tried to cover it up. You know how a used car dealership salesperson conjures up a sleezy image? That is exactly what these people are. CROOKS. Main points from this: This dealership is perfectly ok with LYING to their clients They will NOT try to fix their LIE They will AVOID you at any cost if something is found out about the car Salespeople and managers DON’T care about clients They will LIE, LIE, and LIE to get a sale More

The staff at Autos of Dallas were very friendly and helpful. I highly recommend this dealership! It was such a pleasure working with Mr. Ford during my car buying experience. He went over and beyond helpful. I highly recommend this dealership! It was such a pleasure working with Mr. Ford during my car buying experience. He went over and beyond to assure I would get the best deal. I truly appreciate him for being patient and understanding with all my questions. The customer service that he displayed was excellent. I will make sure I refer everyone that I know to Mr. Ford that is interested in purchasing a car. Thanks again for making my important and special day pleasant, great and helpful More

Bought a car from this place and have nothing but trouble. After paying cash, found out it had been wrecked, had bad tires and brakes. trouble. After paying cash, found out it had been wrecked, had bad tires and brakes. More

Richard Ford made the process of buying our first and dream car easy. All questions were answered and he made the purchase a great experience! dream car easy. All questions were answered and he made the purchase a great experience! More

Salesman was good but finance department was slippery and shady. We were told by the first finance guy that our desired payment “wasn’t mathematically possible”. We were just going to leave the deal on the t shady. We were told by the first finance guy that our desired payment “wasn’t mathematically possible”. We were just going to leave the deal on the table because that was just not going to happen. Another finance guy made it work. How about that?! It always felt like an us vs. them kind of experience. We were handed only one key to the car and when we asked about the second key we were told “We give you what we are given. You will have to buy a second if you want it. It should be around $400 and you will have to get it from a dealer.” Well that sucks! Also, it’s nothing like other car buying experiences where they take your car make ready, spiff it up, and fill the gas tank. There is no filling the gas tank past 1/4th tank here. We bought our previous vehicles from Park Place and this experience was nothing like that. More

Don't buy a car here unless you are prepared for misinformation and non responsive salespeople. Also make sure you take the car somewhere else to be checked out. Barely got out of the parking lot be misinformation and non responsive salespeople. Also make sure you take the car somewhere else to be checked out. Barely got out of the parking lot before dashboard lights came on. More

Totally amazing experience! This was my first experience at Autos of Dallas. Christian Valdez was wonderful! He was very patient with all my questions. He was not pushy at all This was my first experience at Autos of Dallas. Christian Valdez was wonderful! He was very patient with all my questions. He was not pushy at all and was very informative. The entire purchase procedure was very smooth. Of course, I was just going to "look" at a few cars and bought one within a few days! Christian made sure everything was taken care of! Thanks Christian!! More

Great solid professional I have dealt with many dealerships over the years and I have become very guarded in approaching them. I bought a used and beautiful Porsche 911 in pe I have dealt with many dealerships over the years and I have become very guarded in approaching them. I bought a used and beautiful Porsche 911 in perfect conditions, low milage with a very fair price at HiLine Motors. I bought the car remotely from NY state in Plano, TX. Bob Tauber my sell contact person was just amazing. Bob was right to the point without any sugar -coating, firm but very friendly, professional and knowledgeable. I start the deal on a Friday and the next Friday the car was in my driveway in Westchester with no problems whatsoever. The tile arrived within a few days and Bob even track down the second key! Bob checked with me all the way from the initial inspection to the delivery - he was alway available and very responsive. And he can be a very funny guy! I highly recommend Bob Tauber in Plano TX without any reservations. More

My experience was AWESOME. I found the vehicle online. I reached out to the company in regards to the vehicle. I was assigned William as my sales rep. He was AMAZING! He answered any questions that I had, e reached out to the company in regards to the vehicle. I was assigned William as my sales rep. He was AMAZING! He answered any questions that I had, even the ones that I didn't know I had. He provided me information about the vehicle. I had never owned a BMW before so he was very very helpful in that experience. I lived approximately 2.5 hours from the dealership so initially I was a little worried that things may not go as planned but William jumped right on in and made the transactions very smooth. We initiated the paper work on Thursday (since I wasn't able to get to the office before closing), Friday I was driving off in my new BMW 740i. Thank you William for everything. I tried purchasing through other vendors online just that experience alone was painful they were not very professional but that isn't the story with Autos of Dallas. They believed in making sure you was comfortable in what you were spending your hard earned moment on and that by it self made all the difference. I would recommend this dealership 1000 times over!!! Oh n Jimmy the Sales Manager or Finance Manager was awesome as well...great ice breaker!!! More

A week ago I made a purchase and I was very pleased with the experience and my salesperson, Pascal. I spent less than 3 hours at the dealership and drove away in a vehicle that I absolutely love! the experience and my salesperson, Pascal. I spent less than 3 hours at the dealership and drove away in a vehicle that I absolutely love! More