Autos of Dallas

AJ was great! Helpful and Fast- I sent the inquiry, within minutes AJ called me and answered my questions and sent the pictures of the car I requested! Before the day was over, I had I sent the inquiry, within minutes AJ called me and answered my questions and sent the pictures of the car I requested! Before the day was over, I had the contract and put down the down payment. This was on a Friday, so I sent the paperwork Saturday morning and Monday afternoon, my car was scheduled for free delivery (in TX).! I am very happy with the process and the vehicle, AND AJ's patience with all of my questions. More

This was the easiest purchase I have had. I have bought many cars but this was the quickest process I have been involved in. Great job Richard!! many cars but this was the quickest process I have been involved in. Great job Richard!! More

Title Vehicles in your name that you never purchased Husband and I stopped in back in January and test drove an Infinity. We opted not to purchase, but since stopping in my husband has had two of your v Husband and I stopped in back in January and test drove an Infinity. We opted not to purchase, but since stopping in my husband has had two of your vehicles titled in his name. One of which he never even expressed interest in. Your managers said you'd take care of it, now we're receiving bills from NTTA and you're saying you're not going to handle. They acknowledged how it happened and that they would get them out of his name (which they have) but they incurred tolls while the vehicle was in his name. Now they're refusing to take care of the tolls, "because they have no record it was in his name" despite the previous conversations. Josh at Autos of Dallas is refusing to help. Now we're on the hook for the tolls and penalties incurred since they did not handle as they said they would. Watch out, apparently, if you test drive they have the authority to title a vehicle in your name and no obligation to handle. More

Richard Ford was excellent to deal with, he was attentive and knowledgeable. He made me feel like a valued customer not just another sale. You need more employees like Richard, recognize him for his person and knowledgeable. He made me feel like a valued customer not just another sale. You need more employees like Richard, recognize him for his personable and dedicated service! You don't want to lose him to a competitor. More

William at Autos of Dallas made car buying easy After searching for my new car I decided to go with Autos of Dallas because of their pricing. My salesman William Martin made the entire process quick After searching for my new car I decided to go with Autos of Dallas because of their pricing. My salesman William Martin made the entire process quick and easy. Highly recommend. More

Hassle free purchasing experience I have been working with Mr. DJ Jacksis on purchasing my vehicle from Autos of Dallas. The whole transaction was very easy, quick, and I love my purch I have been working with Mr. DJ Jacksis on purchasing my vehicle from Autos of Dallas. The whole transaction was very easy, quick, and I love my purchase. More

I highly recommend Justin Wang for he was very accommodating whilst my visit at Autos of Dallas. I was very pleased with the purchase of my Lexus RX 350. It was a very smooth and stress-free proc accommodating whilst my visit at Autos of Dallas. I was very pleased with the purchase of my Lexus RX 350. It was a very smooth and stress-free process. Thanks Justin...you’re the best! More

WORST PLACE TO BUY A VEHICLE!!!! HORRIBLE CUSTOMER SERVICE, THEY ARE FULL OF LIES! EVEN THE MANAGERS ARE WORTHLESS! They took forever to send me photos of my vehicle, lied about my interest rate, lied SERVICE, THEY ARE FULL OF LIES! EVEN THE MANAGERS ARE WORTHLESS! They took forever to send me photos of my vehicle, lied about my interest rate, lied about the delivery time & don’t even get me started with their careless management team! Super upset! Worst experience EVER! More

Hello,I came to your lot yesterday and walked into the Hello, I came to your lot yesterday and walked into the dealership. I walked around for about 10 to 15 and everyone seem to busy to help me. Finall Hello, I came to your lot yesterday and walked into the dealership. I walked around for about 10 to 15 and everyone seem to busy to help me. Finally I reached out to a salesman and he said his name was Mark. I ask him could he help me and he said that I had to sign in at the front desk first. Once I signed in he said that he could help me. Then a white family walked in and immediately the salesman name Mark went to the white family and I heard him whisper to this family that I am not going to help THIS GUY you are first. He came to me very abruptly and said that he was busy and Mitch can help you. Wow maybe mark does not like helping black men! By the way tell Mark that I am not a THIS GUY I am black man who is educated and has a good job and I am a VETERAN of the United States Air Force. I started working with Mitch Daniels. I told Mitch that I was interested in the the 2017 BMW X5 xDrive35i. I told him that I would like to do a test drive. I told him that the stock#. He brought me the vehicle and gave me the keys and told me to enjoy my test drive. The test drive went very well. I told Mitch that I would like to do a test drive on some other vehicles and he said there may not be enough time. I was thinking its 1:00PM CST and how can there not be enough time to do another test drive. This was bad customer service or a continuation of bad customer service! Mitch finally brought me the keys to another BMW that I was looking at and when I came back I saw that he was helping another family and to busy to help me. So for the second time in the same day a salesman at Autos of Dallas did not have time to help me even though they were helping me first. This is really bad customer service and as a customer and a veteran of the United States Air Force I think that I deserve better than this. I ask Mitch what cylinder was the BMW and he did not know. Mitch next time a customer ask you a question about a vehicle if you don't know then just ask someone who does. Also I know as a salesperson you want to get a lot of sales and nothing wrong with that. But if you keep leaving customers to help other customers that walk in the door how many customers are you losing or gaining? If you get two sales but you lose TEN customers, you do the math. I told Mitch that I was already approved by Navy Federal Credit union. Your lot has a lot of nice vehicles and nothing wrong with offering a good product. Take time to help your customers especially when they are trying to give you money! Dont leave your customers stranded walking around on your lot because you are chasing every potential customer! I would like to have someone above David Mullins reach out to me. Mitch Daniels has my contact information. Have a great day thanks Phillip More