Autosport Acura of Denville

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater with other Acura shoppers. It is of great value to us when clients do so. it is always great to hear that your experience here was "the most painless car buying experience I have ever had". That is a testament to the professionalism of our staff, in particular here, Mark in Sales, Mary Beth in the BDC, Erik our Pre-Owned Manager, and Christie (the Giants fan) our Finance Director. We hope you are enjoying that MDX. Congratulations on the vehicle purchase and we welcome you to the Acura of Denville family! Thank you, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great experience with Acura of Denville here on Dealer Rater. I am very happy to hear you had such a great experience. You are not alone to be surprised by the great variety we have in our pre-owned inventory. We do stock quite a few high-line type vehicles such as the BMW X5. We are so glad you decided to make the trip out to work with us. Erik told me how thrilled you were to drive out of here in the X5. On behalf of the entire team at Acura of Denville, I wan to thank you for shopping with us and welcome you to the Acura of Denville family. We look forward to working with you throughout and beyond your ownership experience with us. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Mr. Anthony, I am sorry that we were unable to work anything out here. I have tried to reach you and offer my assistance numerous times as well as set up a phone call or meeting. Neither of which you nor your son seem interested in doing which begs the question of your motivation for attempting to slam our business online. Unfortunately, I think you entered our dealership with your guard up for no reason. I know that you were not "thrown a plate", that would never happen at our dealership. I think it is more likely that you "pre-judged" our dealership before you even entered. And yes, our style is not to greet our clients when they open the door to get out of their car. That "highway pressure" approach is not a part of our business model nor will it ever be. Our clients have always appreciated the respect we show to a client when they are on our property. It is incorrect however to interpret that respect as being ignored, or even worse, being "pre-judged". In fact, that couldn't be further from the truth. I will also mention that Vinny is an incredibly hard working young salesman who made an honest mistake by typing "Mike" instead of "Matt" on a busy Saturday when he emailed your son to thank him for coming in. It is unfortunate that you have chosen this small mistake to highlight your experience at our dealership because I feel it is an honest mistake and is no way indicative of any "pre-judging" or lack of customer service. I suppose it would have been worse had he chosen not to email your son at all, but he did. Vinny is nothing but an asset to our sales team and a incredibly respectful young man. I have received numerous calls and emails from clients thanking me for having him as part of our team. We certainly understand and respect your decision to call him out on line, but we respectfully disagree with your position. We wish you and your son the best of luck with your new Acura, it is a fantastic car. Congratulations to your son on his first new car purchase! Thank You, Steven Lustig Vice President

manthony responded

Dear Steven, We've had a few exchanges about this so let me clarify: 1. Theola's name is printed correctly an ALL service invoices so I don't know who Thea is. 2. The busy dealership had app TWO customers at the time I was there and clearly outnumbered by the salesmen. 3. I am NOT African American although I can understand how your employees can make that assumption. 4. You could have had that deal if we were treated better. 5. I'm amazed at your resolve given you were not present and I was, and I don't care to hear that your employees will not lie to you. 6. As for what Denville Acura gives to Cancer Society I'm sure the publicity doesn't hurt. 7. I included my telephone # on my first response to you yet every one of your responses after that was telling me how and when I should get in touch with you. Let's agree to disagree on this and both walk away with our own beliefs. Sincerely, Mark Anthony

Autosport Acura of Denville responded

Thank you so much for writing such an outstanding review of Acura of Denville and your experience with us. I could not agree more about the TL Advance. It is an incredible sedan and an absolute blast to drive. Glad to hear about the gas mileage as well. I am very happy to hear how much you enjoyed working with Erik Dimayuga our Pre-Owned Manager, and Vinny Trabucco in the Sales Dept. Both of them are great assets to our team and I appreciate you mentioning them here. On behalf of the entire team here I welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater. You are absolutely correct, you are a part of the Acura of Denville family and our team is always here for you. I am very happy to hear that you enjoyed working with Harold Marin in our Sales Dept. He does an incredible job making his clients feel at home which is important to us and clearly important to our clients as well. I appreciate your recommendation, it is of great value to us. On behalf of our entire team, I welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for writing a fantastic, and incredibly accurate review of Acura of Denville and your experience with us. When I first read this review, I really appreciated the points you chose to mention. We train our team with a real focus on these points. Our approach is to be as professional as possible, it is great to hear that we lived up to our expectations with your transaction. Thank you for mentioning Mary Beth and Gregg as both of them are relatively new to our team and we are certainly thankful to have them here. Their professionalism is unmatched. Congratulations on the vehicle purchase as we welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for writing such an outstanding review of your Acura of Denville experience. I am very happy to hear your report that "experience was exceptional". We are most definitely customer centric, it is the key to our business model. I am so glad to hear you enjoyed working with our Sales Manager Michael Bailey and Gregg Schneider in Sales. Gregg is new to our team but he has been doing a terrific job with all of his clients and we're very glad to have him on our team. Congratulations on the new lease and we are very happy to have you as part of the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for sharing your great Acura of Denville experience with other Acura shoppers here on Dealer Rater. We greatly appreciate that you have taken the time to do so. I am very happy to hear you enjoyed working with Peter Spiro who has an incredibly long list of very happy clients. Congratulations on the new TL, we agree that you will enjoy driving it. It's an incredible sedan. On behalf of our entire team, we welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you very much for writing such a great review of your great Acura of Denville experience. I always love to hear that "all went smoothly". That is something upon which we pride ourselves. It is also great to hear how much you enjoyed working with Mike Bailey our Sales Manager, Harold Marin in Sales, and Christie Reichert in Finance. All of them are great professionals and our assets to our team. Thank you for your kind words about them. Congratulations on the vehicle purchase and we welcome you to the Acura of Denville family! We are looking forward t our continued relationship and we're always here to help. Thank You, Steven Lustig Vice President