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Autosport Acura of Denville

Denville, NJ

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Employees
Reviews
Vehicles
4.9
2,903 Reviews
Our team is eager to be your Acura retailer of choice and will do so with unparalleled customer service as well as the exclusive benefits of The Autosport Advantage Rewards Program. Enjoy shopping in a pressure-free environment unlike any of our nearby competitors. If you are looking for the ultimate Acura ownership experience in NJ, there is only one choice. Become part of The Autosport Acura of Denville Family today! Acura of Denville is part of the Autosport Group, one of New Jersey's premier auto groups.
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3109 State Route 10 East

Denville, NJ

07834

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Showing 2,903 reviews

March 22, 2012

I have had Acuras for over 20 years. I developed a problem with my 2003 TL and dropped it off at the dealer. I asked for a "loaner." He did not have one, after the weekend I asked again, they told m More

by apantazes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not know names
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Mar 23, 2012 -

Autosport Acura of Denville responded

Angelo, My name is Steven Lustig, I am the Vice President of Acura of Denville. Firstly, allow me to apologize for the response you received from our Service Team. I have made it abundantly clear to them that we always have a car available for our clients, even if it means giving up my own demo vehicle. I will find out for certain why you were told what you were told. I would like the opportunity to speak with you about it via telephone conference at your earliest convenience. I have also asked our Service Manager to reach out to you to learn more about your experience. Please let me know when you would be available to speak. Thank You, Steven Lustig

Mar 23, 2012 -

apantazes responded

Steve, I will call and set up an appointment. I mentioned this to the sales people at the time, and asked them to let the "chief" know about my complaint. Will call you soon. Angelo Pantazes My e-mail is apantazes@optonline.net, my telephone is 973-398-0888.

March 21, 2012

The service at Acura of Denville was great. Made me feel a part of the family as soon as I walked it. I would aboslutely recommend this dealership to anyone looking for an Acura in the area. More

by JLiberty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold
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Mar 28, 2012 -

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater. You are absolutely correct, you are a part of the Acura of Denville family and our team is always here for you. I am very happy to hear that you enjoyed working with Harold Marin in our Sales Dept. He does an incredible job making his clients feel at home which is important to us and clearly important to our clients as well. I appreciate your recommendation, it is of great value to us. On behalf of our entire team, I welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

March 18, 2012

Pressure-free, sales environment. Sales team that is frank, and very responsive. Business-like approach. Excellent experience with the entire sales team, from the Internet sales department, to the sal More

by mjkurek577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Schneider, Mary Beth Andrikanich, Michael Bailey
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Mar 28, 2012 -

Autosport Acura of Denville responded

Thank you so much for writing a fantastic, and incredibly accurate review of Acura of Denville and your experience with us. When I first read this review, I really appreciated the points you chose to mention. We train our team with a real focus on these points. Our approach is to be as professional as possible, it is great to hear that we lived up to our expectations with your transaction. Thank you for mentioning Mary Beth and Gregg as both of them are relatively new to our team and we are certainly thankful to have them here. Their professionalism is unmatched. Congratulations on the vehicle purchase as we welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

March 16, 2012

I have been a repeat lease customer for this location for the past 6 years and I've always had good service but the process and experience was exceptional this time around. It is obvious that the entire staf More

by Marva29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael and Greg
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Mar 28, 2012 -

Autosport Acura of Denville responded

Thank you so much for writing such an outstanding review of your Acura of Denville experience. I am very happy to hear your report that "experience was exceptional". We are most definitely customer centric, it is the key to our business model. I am so glad to hear you enjoyed working with our Sales Manager Michael Bailey and Gregg Schneider in Sales. Gregg is new to our team but he has been doing a terrific job with all of his clients and we're very glad to have him on our team. Congratulations on the new lease and we are very happy to have you as part of the Acura of Denville family! Thank You, Steven Lustig Vice President

March 11, 2012

Just a great experience. Called Pete and requested availability of two models. TSX and TL. White was the color of choice. Got back to me the next day with price that was great. Thanks to all at Acura More

by S660118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Spiro
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Mar 28, 2012 -

Autosport Acura of Denville responded

Thank you so much for sharing your great Acura of Denville experience with other Acura shoppers here on Dealer Rater. We greatly appreciate that you have taken the time to do so. I am very happy to hear you enjoyed working with Peter Spiro who has an incredibly long list of very happy clients. Congratulations on the new TL, we agree that you will enjoy driving it. It's an incredible sedan. On behalf of our entire team, we welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

March 09, 2012

I’d have to say that the best part of my experience at Acura of Denville was the pressure-free sales staff. From the moment I contacted the dealership to inquire about several internet-advertised used ve More

by rosebar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Marin, Michael Bailey, Chrisine Reichert
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Mar 09, 2012 -

Autosport Acura of Denville responded

Thank you very much for writing such a great review of your great Acura of Denville experience. I always love to hear that "all went smoothly". That is something upon which we pride ourselves. It is also great to hear how much you enjoyed working with Mike Bailey our Sales Manager, Harold Marin in Sales, and Christie Reichert in Finance. All of them are great professionals and our assets to our team. Thank you for your kind words about them. Congratulations on the vehicle purchase and we welcome you to the Acura of Denville family! We are looking forward t our continued relationship and we're always here to help. Thank You, Steven Lustig Vice President

March 08, 2012

The overall buying experience was good. The Sales The overall buying experience was good. The Sales Associate, Vinnie Trabucca, was very nice and helped us through the delivery process. The MDX t More

by ayagap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinnie Trabucca
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Mar 09, 2012 -

Autosport Acura of Denville responded

Good morning, My name is Steven Lustig, I am the Vice President of Acura of Denville. Firstly, allow me to apologize for anything you felt was unprofessional with your experience with our dealership. I will be speaking with all of the mentioned team members to discuss the situation. I place a premium on treating each and every client as professionally as humanly possible and when it doesn't happen, it greatly frustrates me as a business owner. I would like the opportunity to discuss it with you via telephone conference. I can be reached at the dealership today at 973-361-2626 and hope we can discuss it and perhaps I would be able to find a way to have Acura of Denville regain your confidence. Thank You and I look forward to speaking with you. Sincerely, Steven Lustig

Mar 12, 2012 -

Autosport Acura of Denville responded

Good morning, I am not sure if you called on Friday, I never got a message that you had so I will assume you were unable. If you would like to use this message thread for communication I would appreciate it as I am out of town this week with my family but would like the opportunity to communicate with you. Thank You, Steven

Mar 12, 2012 -

ayagap responded

Hi Mr. Lustig, Thanks for your message. I am sorry I was out of town for a few days. I'll call you this evening around 8pm. Would that work? Thanks Arul

Mar 15, 2012 -

Autosport Acura of Denville responded

Arul, AS mentioned, I am on vacation with my family and unable by phone. I would like the opportunity to discuss things via this message thread. I understand somewhat of your experience, however, I have a very hard time believing that Christie would be using her blackberry with you in her office as you have portrayed in your review both here on and Google. Christie is extremely professional, has extremely high CSI, and the fact that we video record every transaction in that office and I have never in hundreds of transactions see her do anything like what you are suggesting is something I need to discuss with you. If she was on her phone when you were out of the office, that is a different story than what you are saying. As far as the Sales Manager no saying hello to you while you are in the Finance office, that is company policy that is pretty standard in our business. When the Finance Manager is working with a client, it is integral that they are not interrupted. Mike wasn't being rude, he was being professional. I think it is quite unfair that you describe the situation as you did and paint it in a negative way. I have been in this business long enough to know that more clients would find it rude that the Sales Manager interrupted the Finance transaction by barging in there and cutting off the presentation than clients like yourself who think it is rude for him to enter the room and not greet the client. We are an extremely professional organization, our staff acts accordingly to the standards we set upon them. That being said, I would like to discuss everything with you. Pleas respond to this message and describe what you feel was unprofessional. Thank You, Steven

Mar 15, 2012 -

ayagap responded

I do not have any personal agenda to say negative about anyone. I just described as it is. If you find it hard to believe and get very diffensive, then there is no room for further discussion. It is imperative that you are unwilling to look into negative feedback. So, without wasting any more of our time, let's close this conversation.

Mar 16, 2012 -

Autosport Acura of Denville responded

All I have done was reach out to you to discuss your situation. I didn't have to, but I did. Most dealer principals wouldn't. You ignore the effort, that is your own agenda. Firstly, what amazes me is that you can say I am "unwilling to look into negative feedback" while I am sitting here trying to communicate with you while I am on vacation with my family. Since you felt the need to mention all the German cars you have owned, I doubt any of the owners of the dealerships would be contacting a disgruntled client on their vacation. Nor did I ever say you had a personal agenda towards anyone. Those are your words. That you chose to state that first after not being prompted to in any way is the very definition of the word "defensive" and provides plenty of insight for me. Secondly, I am not defensive at all. Nor am I dismissive, which is exactly what you have been here by saying "let's close this conversation". All I did was suggest that I have a hard time believing our Finance Director was on her blackberry with you in the office. Since you have had such a reaction to that, I am now certain that she was not. I think you and I both know that. I will go look at the video tape of your transaction when I am home for the proof I suppose. All I can say is that since you have chosen a public forum to post a review of a business, your review best be accurate. If it isn't, then you will be hearing from us. I also added that our Sales Manager was following company policy and not being rude. Another fact you choose to ignore. Thirdly, everyone who posts a review, both negative and positive has an agenda. To think otherwise ignores the impetus and motivation, and shows a lack of understanding of the human psyche. Again, all I have tried to do is assist a client who felt they were treated unprofessionally. Since you have no interest in my effort, then I will agree to not contact you any further.

Mar 16, 2012 -

ayagap responded

Fine by me. You contacted me out of your own interest and without even talking to me, you keep on justifying. I don't really understand what your intentions are other than saying my assessment was wrong. If you think your folks at the dealership are the best, good for you. All the best. All I did was, wrote what I had experienced at your dealership. It is MY experience. I am not bothering you to reconcile anything. You contacted me first and I am trying to cooperate with you. It's funny you are getting angry at a customer without even fully understanding.

March 02, 2012

Sales staff was very attentive, Harold responded to my request in a very timely manner and made my car buying experience a breeze. I would recommend Acura of Denville to all my friends! More

by joepowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Marin, Christie Reichert
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Mar 09, 2012 -

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience with other Acura shoppers on Dealer Rater. It means a lot to us to have such great clients be advocates for our dealership. I am very happy to hear how much you enjoyed working with Harold Marin. He does a great job for us and is extremely attentive to his growing list of very satisfied clients. I am very glad to hear that you will spread the word about Acura of Denville, that means a great deal to us. Thank you from all of us and we welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

February 28, 2012

We were very impressed with the attention we received from Acura of Denville. Our initial contact was with Mary Beth and very thorough. Once inside the dealership we spoke with Steve who was the ideal More

by jimbreault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Victor, Mary Beth Andrikanich, Christie Reichert
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Mar 09, 2012 -

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater. It means a great to deal to us to have our clients share their experience. I am very pleased to hear how much you enjoyed working with our team of Mary Beth in our BDC, Steve Victor in Sales, and Christie in Finance. All of them are exemplary members of our team here and we're thrilled to have them here. I am glad you feel the same way about your experience with all of them and our dealership. We look forward to our continued relationship and we welcome you to the Acura of Denville family. Congratulations on the new vehicle! We are here for you throughout and beyond your ownership experience. Thank You, Steven Lustig Vice President Steven Lustig

February 22, 2012

This was the first time my wife and I went to Acura of Denville and I have to say it was a very good experience. We were definitely not pressured at all in getting a car and they were very willing to wor More

by lisywill07262011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Victor
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Feb 22, 2012 -

Autosport Acura of Denville responded

Thank you very much for taking the time to share your great Acura of Denville experience with other shoppers here on Dealer Rater. I am very glad to hear you enjoy our pressure-free atmosphere as it is important to our store. I'd also like to thank you for mentioning how much you enjoyed working with Steve Victor. Steve has been with us a very long time and is an outstanding sales person and ambassador of our dealership. Thank you fr your recommendation, it means a great deal to our success. Congratulations on the new MDX and we welcome you to the Acura of Denville family. Thank You, Steven Lustig Vice President

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