Aventura Chrysler Jeep Dodge Ram

Feel I got over priced for a simple break job. They should take 1 hour max, was charged 4 hours They should take 1 hour max, was charged 4 hours More

Save yourselves from the ruthless, unabashedly dishonest practices of this dealership. My ordeal began with a seemingly simple phone call to Sebastian, an employee, regarding a used vehicle. I queried about practices of this dealership. My ordeal began with a seemingly simple phone call to Sebastian, an employee, regarding a used vehicle. I queried about all associated dealer fees and taxes, receiving an apparent complete breakdown. Satisfied with the clarity, I committed to a substantial 3-hour drive the following day to finalize the deal. The plot thickens upon my arrival, when I discovered Sebastian missing in action. Ana, a sales representative, stepped in, assuring me of her assistance. However, she blindsided me with an unforeseen revelation - an additional whopping $2500 in dealer fees that had never made an appearance in my previous discussion. Demanding answers, I requested to converse with the manager, Alexandro Sensebe. His initial refusal to engage was a red flag, but he eventually relented. His defense? Sebastian was not even a salesperson, but merely a call handler. Even as I laid bare the miscommunication, he stood firm, refusing to adjust the price or offer a simple apology. The 3-hour commute, 30-minute test drive, and numerous wasted hours amount to an agonizing ordeal I wouldn't wish upon my worst enemy. It was not just a bad experience, but a profound masterclass in the absolute worst of business ethics. More

Service department drop the ball pretty bad on our company Ram vehicle, took them over a month to fix it charge us $4.000 + and a month after vehicle got damaged again, they want us to pay $16.000+ fo company Ram vehicle, took them over a month to fix it charge us $4.000 + and a month after vehicle got damaged again, they want us to pay $16.000+ for new motor , we took it to another Ram Dealer and find out the transmission was the problem, they also charged us $2.000 for transmission fixing 3 months before what a bad diagnosis for a commercial fleet vehicle, nino the advisor had no clue what happened also the service manager Steve was lost in the case , poor management. More

Great service and awesome time frame! Got everything done and completed in record time. Left one happy customer. Thank you gregory Got everything done and completed in record time. Left one happy customer. Thank you gregory More

Great service department, specially since Shannon has become my service advisor. She explains everything in detail and makes sure your car is serviced quickly and well. become my service advisor. She explains everything in detail and makes sure your car is serviced quickly and well. More

I highly recommend Aventura Chrysler Jeep Dodge Ram for their service. They are quick and friendly. their service. They are quick and friendly. More

Absolutely a wonderful and blessed visit. I have no complaint about the visit. Everyone was pleasant I have no complaint about the visit. Everyone was pleasant More

Car took much longer than I was told. I called in advance to check on expected time and was even told much less. Also rep taking my car was a little rude when responding and it seemed com I called in advance to check on expected time and was even told much less. Also rep taking my car was a little rude when responding and it seemed common because other customers were also complaining while I was there More

Unhappy with the outcome of my purchase. No one pick the phone, turn calls or is willing to help out what I need. I have been trying to call to get parts and no one gives attentioj No one pick the phone, turn calls or is willing to help out what I need. I have been trying to call to get parts and no one gives attentioj More

Went up and down but finally make a good deal, some missing details, hope finalize soon missing details, hope finalize soon More