Aventura Chrysler Jeep Dodge Ram

Poor organisation of the internal processes (2 to 2,5 hrs for an oil change?). I made an appointment for 11:00am - showing up on time, they told me the car won’t be ready before 1:00pm. When pointing out th for an oil change?). I made an appointment for 11:00am - showing up on time, they told me the car won’t be ready before 1:00pm. When pointing out that I had made an appointment, I was told to pick an earlier time next time. “If you come later in the day, all things take longer.” How ridiculous is that? Furthermore, the operation is a rip off (their own voucher from the website was not accepted). When checking in, I presented them their own voucher from their webpage on the internet. That would have been 59.99USD for a an oil change plus a multi point inspection. They DID NOT accept their own voucher. Instead they pointed out that this voucher wouldn’t work with my car. Despite the fact, that the voucher on their webpage was exactly for my make & model. They for sure have not the friendliest of service. I will spare you my experience with the sheer ignorant arrogance of the service personnel. I’m from California, and used to mediocre service - but this was over the top bad.…and I will for sure not come back!!! More

The service has improved a lot. It looks much better with the remodeling they did. It looks much better with the remodeling they did. More

This dealership is amazing. Great service. Amazing staff. Did everything in the certain time frame that they gave us. Great service. Amazing staff. Did everything in the certain time frame that they gave us. More

Great service in a timely manner. Juan Rivera was a great employee and very friendly and professional! Juan Rivera was a great employee and very friendly and professional! More

Great sevice and fast also the works where very nice and helpful 5 stars for me helpful 5 stars for me More

The most difficult truck purchase ever. I own 4 trucks 2 trailers and 2 campers plus 2 cars. I’m not new to vehicle purchasing. This was the worst. I own 4 trucks 2 trailers and 2 campers plus 2 cars. I’m not new to vehicle purchasing. This was the worst. More

Ridiculous. The wait to get a diagnose for something I was given at a regular shop in few minutes. How do I know that the computer was reset???? and such a charg The wait to get a diagnose for something I was given at a regular shop in few minutes. How do I know that the computer was reset???? and such a charge. I will never go to a Jeep dealer again. More

Matt was great, very help full fast and accommodating amazing costumer service without a doubt the best place accommodating amazing costumer service without a doubt the best place More

Very painful experience! I came in for a routine alignment around 10am. I asked for a service vehicle and they said they couldn’t for an alignment. My service rep said I s I came in for a routine alignment around 10am. I asked for a service vehicle and they said they couldn’t for an alignment. My service rep said I should be done at 3:00pm. My car did not get on the lift until about 3pm. I kept checking in to see if my vehicle was ready and nothing. They said they needed to keep the truck and then they finally gave me a rental. I had a loaner from Friday to Monday. I picked up the car Monday and drive to my office in Miami. During that drive I noticed that the front end was worst than when I brought it in. They told me the only way to resolve the issue is to bring it back. I said no, I will bring it to another dealership. What a complete waste of time and lack of respect from this service department. No professionalism whatsoever. More

The service employees were very professional. The job was completed in a timely manner. Thank you. The job was completed in a timely manner. Thank you. More