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Avis Ford Inc
Southfield, MI
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 138 reviews
July 14, 2015
Horrible Service Department and Staff Took my truck in for a check engine light. I was told it was a sensor then it was a timing chain ( truck only has 67,000 miles on it. Once I okay'd Took my truck in for a check engine light. I was told it was a sensor then it was a timing chain ( truck only has 67,000 miles on it. Once I okay'd the repair I was called again with several other sensors and parts they claimed needed to be fixed. My engine was apart so I had no choice. The cost was now up to about 3,700 hundred dollars. After a few weeks I got the car back and drove it home. The engine was still acting funny at about 4000 rpm's and then the power steering went our. This was all on my way home from the dealership. I called that night and left a message. I took the truck back in and they called and said the power steering was out and would be another $1600 to fix. So now my engine still is mister forming and they broke the power steering when the hook the engine apart. I have filed a claim with my credit card to stop payment immediately. Service manager was very rude. I actually have a 2016 truck on order and will be canceling it. Service manager did not care about my ford loyalty and told me he didn't care if I bought another Ford or not, it was my choice. So ford expects me to pay almost $6,000 for a 3 year old brand new truck that they still haven't fixed. I gave been without my vehicle for over 3 weeks now. I have contacted headquarters and a lawyer!! More
by Donewithford
Employees Worked With
Service manager and service coordinator Tony.
April 17, 2015
Considering purchase 2015 Ford Focus Titanium I have had a very positive experience dealing with your Hannah Sheridan who has provide me all the info requested in a timely professional manner I have had a very positive experience dealing with your Hannah Sheridan who has provide me all the info requested in a timely professional manner More
by lucy
Employees Worked With
None
April 10, 2015
Amazing Dealership They treated me as one of them. They are AWESOME. Was very happy dealing with them specially JZ. He is a really nice guy and a hard worker They treated me as one of them. They are AWESOME. Was very happy dealing with them specially JZ. He is a really nice guy and a hard worker More
by Mana2015
Employees Worked With
JZ
March 13, 2015
Avis awesome team! I would like to thank Gene , Dave, Chuck and the finance department for the great experience purchasing our new Flex. They worked great together as a I would like to thank Gene , Dave, Chuck and the finance department for the great experience purchasing our new Flex. They worked great together as a team making our experience a very pleasurable one. More
by Chuck
Employees Worked With
Gene, Dave and Chuck
August 21, 2014
The ups and downs of buying a Ford I contacted Avis Ford via email on a Saturday Jeremy Zumbrunnen called me on my cell phone within 10 min. with answers to my questions. After checki I contacted Avis Ford via email on a Saturday Jeremy Zumbrunnen called me on my cell phone within 10 min. with answers to my questions. After checking inventory and not finding anything close to what I was looking for he then ordered the truck I wanted, and it was delivered 5 weeks later. I have no complaints with Jeremy he did a great job. However I think Ford Motor should maybe rethink the ordering process. Why are rubber mats only avalible in the XL package? Why can't you get ruby red metallic in the the XL package. I don't think you should force customers to pay for things they don't need or can't use, I bought this F-250 crew cab for work tool boxes will be installed in the back seat and a rack will be installed from front to back, so I have no use for a rear seat or tow hooks that I had to pay for. More
by tmaierfamily
Employees Worked With
Jeremy,Zumbrunnen
June 03, 2014
Horrible Customer Service I have now had 3 horrible experiences with this dealership. 1st experience was with the Sales team. Attempted to purchase new vehicle and Sales person I have now had 3 horrible experiences with this dealership. 1st experience was with the Sales team. Attempted to purchase new vehicle and Sales person would not work with me whatsoever. I walked out of the dealership and bought the same car from Suburban Ford the same day. 2nd experience was with the Service center. My 2013 Taurus SHO had a loose roof rail molding. I went into the car wash and the molding flew off. I took it to the Service Center and they wanted to charge me for fixing it. The car wasn't even 6 months old. The 3rd experience takes the cake. I had a loud clicking sound whenever the vehicle turned left or right. It was loud and you could hear it every time it turned. I scheduled a 7:00 am drop off since this dealership is by my work and I live in Macomb. I needed to be back in my part of town by 5pm to pick up my son. I placed a call @ 1:30pm and was told the car still hadn't been looked at. I never received a follow up call. I went to the dealership at 4pm and was told the car just got assigned to a tech. I was then told at 5pm nothing was wrong with the car. I drove away frustrated and turned out of the garage. I didn't get out of the parking lot when I heard the noise again. I went back in and asked another Service employee to come out and listen. He obliged and immediately heard the issue. He asked me to drive it back around. We then spoke to Tonia whose only words to me were " we don't have any cars for you to take home. Can you drop it off tomorrow?" I left the service center and placed 2 calls back to Avis. I left a voicemail for the Service Manager and also called the survey line on my receipt. I didn't receive any follow up calls for the horrible customer service and the best part was the receipt given was for another customer. So another customer had my paperwork with phone # / address and I had theirs. Will never bring my car back to Avis Ford. I took my car to Milne Ford and they had it diagnosed within the hour and parts received next day. More
by dcj242
Employees Worked With
Allan and Tonia
June 02, 2014
TOTALLY SATISFIED AND BEYOND My expectations were exceeded overall and with every interaction with my Salesperson, Jeremy Zumbrunnen, from start to finish, and every step in betw My expectations were exceeded overall and with every interaction with my Salesperson, Jeremy Zumbrunnen, from start to finish, and every step in between.. If you are looking for a great car (I got a fantastic new Edge Limited and I am THRILLED) and SUPERIOR customer service - go to Avis Ford and see Jeremy! No matter what Ford you choose, Jeremy will take you through the process from A-Z with professionalism, integrity, honesty, knowledge and first rate service. He is terrific to work with - you will appreciate his expertise and wonderful demeanor during the process, and you will receive everything you expected and more. You cannot get a better car buying experience with anyone anywhere - guaranteed! More
by saristef
Employees Worked With
Jeremy Zumbrunnen
April 04, 2014
From initial contact, to signing the lease, the experience with salesperson Jeremy Zumbrunnen was tremendous. This is the second vehicle we've purchased from him. Jeremy treated my family and I w experience with salesperson Jeremy Zumbrunnen was tremendous. This is the second vehicle we've purchased from him. Jeremy treated my family and I with the utmost respect and answered all of our questions. Jeremy exhibits a sometimes rare characteristic, which is a keen sense of urgency. He quickly located the vehicle we wanted, executed a good price for our trade-in, and completed the new lease transaction. He is also very accessible via email which is a nice option to have. Jeremy spent at least 15 minutes teaching my wife all about the vehicle and its new technologies. He even made our 3 year-old daughter feel comfortable while we signed all of the papers. I'm glad we have a go-to Ford salesperson. Thanks again JZ - Brennan & Kate More
by BrennanB
Employees Worked With
Jeremy Zumbrunnen
April 03, 2014
Jeremy Zumbrunnen - JZ at Avis Ford Jeremy Zumbrunnen (JZ at Avis Ford) is the most accommodating and best informed car salesman I have ever encountered. JZ has eanered his title as Mast Jeremy Zumbrunnen (JZ at Avis Ford) is the most accommodating and best informed car salesman I have ever encountered. JZ has eanered his title as Master Sales Guy. I have bought dozens of cars from a multitude of salesmen. Other salesmen tell me what they think I want to hear, not Jeremy Zumbrunnen. If I am headed in the wrong direction he lets me know. I get the car I need at the right price. Even better, he never up sells me hoping I will buy options or extras he knows I do not need! I will not buy a car from anyone else. I put all my trust in JZ at Avis Ford. Most impressive of all, he really knows the cars he sells. Too many salesmen have to drag out the literature to answer my questions, which I could do for myself. Not JZ, he knows the vehicles he sells, inside and out. More
by MSFcarbuyer
Employees Worked With
Jeremy Zumbrunnen - JZ at Avis Ford
April 03, 2014
Great Service My experience with Avis was excellent! Ingrid is the best salesperson there in my opinion. She gets the job done! She made buying a car so easy. She i My experience with Avis was excellent! Ingrid is the best salesperson there in my opinion. She gets the job done! She made buying a car so easy. She is patient, knowledgeable and honest! I normally don't write reviews, but for this case it was necessary. More
by kaikai33
Employees Worked With
Ingrid
