Avis Ford Inc

The Great Customer & Efficient Service Ingrid & John Hartman provided was Exceptional I will definitely refer others Hartman provided was Exceptional I will definitely refer others More

............DO NOT BUY THE CERTIFIED CARS HERE........ They sell cars here as being Ford Blue Certified when it cant pass the strict 139 point Inspection like they did in my case on a car wi HERE........ They sell cars here as being Ford Blue Certified when it cant pass the strict 139 point Inspection like they did in my case on a car with Rear Rotors that were burnt which disqualifies it from being Certified but they Lie and falsify the inspection report and Certify the car any way. This is Fraud!!! DO NOT TRUST THESE CARS here They owe me for the rear Rotors that they were obligated to replace and didnt. Greed. No Integrity. I have the original brake Rotors. The Certified cars here do not meet the criteria to pass the inspections! But here at Avis Ford they do not follow the rules of the warranty nor help you after the sale and play an elaborate shell game. The warranty comes with a 14 day 1000 mile return policy in writing they will not honor this along with many other things. Its been 3 weeks since my purchase and Im still waiting for the actual copy of the Mechanics checkoff paper 139 point inspection as this warranty requires to qualify for the Ford Blue Certification. That Wes the salesman promised. It was close to closing and they pressed hard to get this car sold and pushed 20 documents to sign and I wasnt given time to read what I was signing. When I got home I got a closer and unrushed look at the car. Rt side body damage right front door, and right rear door Chip in windshield. They put after market wiper refills on a bent wiper Arm to The transmission started shuttering which means it never should been certified along with the inside of the car smelled terrible and the windows were not cleaned as I wrote my name on the windshield and back window. It was a smokers car and I wouldn have bought it. And the Sync screen blacks out I called the day after to return the car as the warranty clearly is in writing from Ford they refused and refused to help in anything after the sale Do not trust anyone at this place from the owners kids who run the place Mark Douglas the president and Edmond the GM ( owners kids ) both refused my calls, do not trust the used car manager Greg Gnatek, John Hartman ( Finance ) and Wes Taktak the used car salesman, from the Owners kids all the way down to the salesman they play a dirty game of screwing you as bad as they can. The cost to fix the wiper situation is about $400.00 thats before the chip on the windshield which I have close up pictures of, but you can clearly hear the wiper blades hit as they are turned on so how did this car pass a Certified Inspection.And why was aftermarket wiper blades put on the car? Simple answer is Greed they weren"t gonna put any money in that car that they didnt have to as the bottom line is paramount. I intentionally told them to try my bank to finance with John Hartman the finance guy never told me what my bank said. My Bank sent me a letter stating many important issues the dealer kept from me. which will be shared at the right time and place. The book price is $12,200.00 for this car. Im out $20,000.00 How did this get $8000.00 over the book price? By a shady Dealership and employees with one goal in mind take advantage of a bad situation with bad timing, rush the sale as fast as they can like they did. They told me to write a check for $7000.00 and promised me they would not cash it until the next day it was immediately cashed and was insufficient and I had to pay fees. That tells it all. No Integrity at this Dealership and I can prove it and its all documented. All Veterans and Senior citizens Boycott this Dealership do not do any business with them as they will bait you as your in good hands then stab you in the back and will misguide you, cheat you and lie to get every dime they can out of you. No Integrity. And they refuse to remedy or fix anything that they knew or came up the next day. Bad business. This will not go away until Im satisfied. Stay away from here. I will update as needed. More

The representative/Sales person was very professional with good people skills .and good communication skills! with good people skills .and good communication skills! More

Sales person forgot my needs and gave me wrong car. Too little mileage, wring feathures. I go the the same sales person to help me get what I want. He ignored what I want . And assumed. Too little mileage, wring feathures. I go the the same sales person to help me get what I want. He ignored what I want . And assumed. More

I always receive great service. My sales person provides me with great information, incentives and respect My sales person provides me with great information, incentives and respect More

Requested Avis Service to update the calibration on the Telematics Control Unit (TCU) to bring it up to the current calibration as shown in the Ford Diagnostic & Repair System (FDRS) for my vehicle. Servi Telematics Control Unit (TCU) to bring it up to the current calibration as shown in the Ford Diagnostic & Repair System (FDRS) for my vehicle. Service refused to do this without running diagnostics for a particular concern first. I told Service the concern is that the TCU software is out of date and needs to be updated to the current calibration. I also agreed that I would pay the cost (estimated at $180) to do this. Service reiterated they would have to run diagnostics for a particular issue first. When asked why, Avis Service just indicated they were not authorized to do anything until they run diagnostics for a particular issue first. IMHO, sounds like creating service work to increase customer service bills -- it is not like I requested an update to a calibration level not authorized by the FRDS. Review Updated 6/18/25: Spoke to the Avis Service Manager about his response to my initial review. I acknowledged the validity of his response, but wanted him to understand my position that it is unreasonable to expect anyone to give an open-ended "blank check" to perform work. After further discussing the work needed based on information obtained from internet sources, we came to a mutual agreement about the work and cost. The work was performed as agreed. I am now completely satisfied with the Avis performance and have revised my rating accordingly. More

Ford Fusion engine issues. I had a previous diagnostic, they told me to bring my car in as sometimes ford would help and bringing it in was the first step. After 5 days they ca I had a previous diagnostic, they told me to bring my car in as sometimes ford would help and bringing it in was the first step. After 5 days they came back and told me what I already knew. I then asked, if they determined if ford would help and they told me to call ford because they couldn’t tell me that. Lmao an extra 200 for nothing. More

Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESO engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD! More

I love Avis Ford and my 2024 Ford Edge! Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my questions. More