I had a horrible, extremely sexist experience seven years ago when I shopped for a lease vehicle at Avis Ford in Southfield, MI. I vowed never to return to the Avis dealership. I received contact from Avis based on an internet search I recently made. Jason Grose is the internal sales manager who tried to help me find an Escape. On the day of delivery, he took away the incentive rebate he had found and applied it to the cost of the lease to pay for a mistake HE had made on the pricing of the car. We thought the car had a 2.0L engine and it only had a 1.5L engine. When I asked him if the car had a 2.0L engine on the morning of delivery, he assured me it did. When I asked him to email the sticker to me, he responded by saying he made a mistake. While he apologized for the error, he did not honor our deal. It was a modest difference that the dealer could have easily absorbed (would have been less than an employee discount). I wonder if he would have tried to deliver the 1.5L Escape if I had not asked him about it. I requested an immediate refund of my deposit. Two hours later, I am still waiting for the credit to my AMEX. Funny how it only took two minutes for them to charge the deposit. To top it all off, he has placed blame for his mistake on me! How any of this is my fault is beyond me and he has yet to explain it. I was really hoping I could trust this dealer as it is very conveniently located to my home and office. I will never go back there again.