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Avis Ford Inc
Southfield, MI
144 Reviews
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Showing 144 reviews
January 30, 2016
I will never purchase a warranty again I purchased a 2008 F-150 with an extended warranty 100K mile. The vehicle began giving me acceleration and power issues at 93,000K miles. I turned the I purchased a 2008 F-150 with an extended warranty 100K mile. The vehicle began giving me acceleration and power issues at 93,000K miles. I turned the truck in 1 week before the warranty expired and was told that there were no issues found, but they did not perform a diagnostics test. 1 month later at less than 100k miles the engine went out and now they are saying it;s nothing they can do about it. I paid 8,000.00 Dollars for this warranty and when it came time to use it they circumvented me. I am now without a functioning vehicle and out of 8K in which would have at least purchased me a new engine. I'm more that disgusted!!!! Never again willl I buy a FORD Or from AVIS More
by ryllicon
Employees Worked With
Allan Martich, and John Richardson
December 20, 2015
Great experience Great dealership, worked with me to get the best price possible. Didn't care about making commissions, more concerned about helping me get the best de Great dealership, worked with me to get the best price possible. Didn't care about making commissions, more concerned about helping me get the best deal I could. More
by Carbuyer13
Employees Worked With
JZ
November 20, 2015
Flawless From Start To Finish I met Jeremy Zumbrunnen and Melissa through an internet sales inquiry. The minute I walked in the dealership I was greeted promptly and offered a tes I met Jeremy Zumbrunnen and Melissa through an internet sales inquiry. The minute I walked in the dealership I was greeted promptly and offered a test drive with the vehicle I was interested in. I received and offer I couldn't refuse on my trade and was able to take my new vehicle home the same day. I have never had a more positive dealership experience than I have with Avis Ford. So long Bill Brown I will never purchase/lease from another Ford dealer again. I have and will highly recommend this dealership to friends and colleauges. More
by WhittyKP
Employees Worked With
Jeremy Zumbrunnen, Melissa, Bill (Finance)
November 11, 2015
Outstanding Service Jeremy Z, my sales professional was knowledgeable, fast but thorough and over all an excellent communicator! My total time from beginning to end was l Jeremy Z, my sales professional was knowledgeable, fast but thorough and over all an excellent communicator! My total time from beginning to end was less than 3 hours, not being rushed in the slightest bit! I asked specifically for their best sales guy before arriving and that's exactly what I got. More
by Peecha1
Employees Worked With
Jeremy Z
August 01, 2015
Painless. Quick to respond. Honest. JZ knew exactly what I was looking for and gave me a date he could get it. Response time was quick. Great price was given from my trade in. Seamless p JZ knew exactly what I was looking for and gave me a date he could get it. Response time was quick. Great price was given from my trade in. Seamless process. More
by rparish1113
Employees Worked With
JZ
July 30, 2015
My worst nightmare So a few weeks ago I wrote a review regarding my truck. The title was donewithit. It has now been about a total of 5-6 weeks since I took my truck i So a few weeks ago I wrote a review regarding my truck. The title was donewithit. It has now been about a total of 5-6 weeks since I took my truck in for a check engine light repair. I paid for a new timing chain and many sensors that they claimed were bad. When I brought my truck home, not only did the engine not run correctly but my power steering went put completely. I took the truck back in the next morning only for them to call me and say the power steering would be $1600 to fix. It wasn't broken when I took it in. They have now fixed that problem after speaking with one of the owners sons and headquarters but still have not determined what is wrong with the engine. Remember the timing chain repair was over $3,000. The truck is only 3 years old with 64,000 miles!!! Here is where it really gets good..... The service department called me today to inform me that they got in a pretty bad accident with my truck this morning while test driving it! I am not kidding I couldn't make up such a horrible car repair experience. I had arrangements made to have my truck pulled from Avis Ford and taken to another dealership this morning. Guess I can't do that now! This has got to be the worst dealership ever..... I urge you to never take a car there for any type of repair. They are rude, dishonest and incompetent. I will be contacting a lawyer as well as the better business bureau. I am also stopping payment from all repairs as my truck is not even drivable anymore! If I could give zero stars I would. More
by Donewithford
Employees Worked With
Edmond ( owners son), Toni and Service Manager, sales manager
July 14, 2015
Horrible Service Department and Staff Took my truck in for a check engine light. I was told it was a sensor then it was a timing chain ( truck only has 67,000 miles on it. Once I okay'd Took my truck in for a check engine light. I was told it was a sensor then it was a timing chain ( truck only has 67,000 miles on it. Once I okay'd the repair I was called again with several other sensors and parts they claimed needed to be fixed. My engine was apart so I had no choice. The cost was now up to about 3,700 hundred dollars. After a few weeks I got the car back and drove it home. The engine was still acting funny at about 4000 rpm's and then the power steering went our. This was all on my way home from the dealership. I called that night and left a message. I took the truck back in and they called and said the power steering was out and would be another $1600 to fix. So now my engine still is mister forming and they broke the power steering when the hook the engine apart. I have filed a claim with my credit card to stop payment immediately. Service manager was very rude. I actually have a 2016 truck on order and will be canceling it. Service manager did not care about my ford loyalty and told me he didn't care if I bought another Ford or not, it was my choice. So ford expects me to pay almost $6,000 for a 3 year old brand new truck that they still haven't fixed. I gave been without my vehicle for over 3 weeks now. I have contacted headquarters and a lawyer!! More
by Donewithford
Employees Worked With
Service manager and service coordinator Tony.
April 17, 2015
Considering purchase 2015 Ford Focus Titanium I have had a very positive experience dealing with your Hannah Sheridan who has provide me all the info requested in a timely professional manner I have had a very positive experience dealing with your Hannah Sheridan who has provide me all the info requested in a timely professional manner More
by lucy
Employees Worked With
None
April 10, 2015
Amazing Dealership They treated me as one of them. They are AWESOME. Was very happy dealing with them specially JZ. He is a really nice guy and a hard worker They treated me as one of them. They are AWESOME. Was very happy dealing with them specially JZ. He is a really nice guy and a hard worker More
by Mana2015
Employees Worked With
JZ
March 13, 2015
Avis awesome team! I would like to thank Gene , Dave, Chuck and the finance department for the great experience purchasing our new Flex. They worked great together as a I would like to thank Gene , Dave, Chuck and the finance department for the great experience purchasing our new Flex. They worked great together as a team making our experience a very pleasurable one. More
by Chuck
Employees Worked With
Gene, Dave and Chuck
