Avis Ford Inc

Don’t waste your time.. Horrible dealership. I tired to purchase a left over 2017 Focus ST and was given the run around on every aspect of the sale. Sales person could not ev Horrible dealership. I tired to purchase a left over 2017 Focus ST and was given the run around on every aspect of the sale. Sales person could not even get the payoff amount right on my trade in, was off by over $2500 and all it took was a 2 min call from me to ally... Then on top of all that he would not give me the final numbers and finance rates, said I had to call the finance manager.. So now on to the finance manager who gave me horrrible rates for a new car....5.9% (credit union is between 2.74-2.77). Mind you my credit score should get me the best rates and has recently. He told me I was getting such a good deal on the car that the rates should not matter..and then after I told him to cancel the deal, the sales guy had the nerve to tell me I could always refinance the car with my CU to get a better rate so I would not lose out on this great deal.. My advice stay far far away from this place and their shady car sales and finance people... More

New Car Purchase Jeremy Zumbrunnen was the only salesman willing to work with me through email as I am unable to hang out on the phone at work or at school. Jeremy Zumbrunnen was the only salesman willing to work with me through email as I am unable to hang out on the phone at work or at school. More

Brake service Visited Avis Ford to have brake service , the brake service show on the wall of the shop as $178.95 everything included . It was said they would check Visited Avis Ford to have brake service , the brake service show on the wall of the shop as $178.95 everything included . It was said they would check few thing , keep in mind all I wanted was the back brakes changed . Went back to pick up the truck and pay the bill , they tried to charge $316 by adding extra items that were not requested . Also while they were doing the service they broke the bleeder for the brake and wanted to charge me $300 to fix what they broker . I'll be forwarding this review to Ford Corp to read . Is this really how you treat your customers by over charging us for things we did not request ??? More

Great Service First of all, everyone here is just happy for no reason. It's contagious. I had the absolute pleasure of working with Jeremy Z. Great Dude. Very knowl First of all, everyone here is just happy for no reason. It's contagious. I had the absolute pleasure of working with Jeremy Z. Great Dude. Very knowledgeable, approachable and helpful. I have always heard good things about Avis and now I know why. More

Easiest lease process in history Jeremy Z(Jay-Z) was very helpful. From the first call to handing me the keys he was a top notch professional. We left a Livonia dealer after 15 leases Jeremy Z(Jay-Z) was very helpful. From the first call to handing me the keys he was a top notch professional. We left a Livonia dealer after 15 leases for Avis this makes my family's 3rd with Jeremy. We're more than an annuity at Avis. More

Super responsive, no pressure I had not bought a car in over 11 years. Jeremy listened to what I wanted in new safety features and took time to detail the differences in models. I had not bought a car in over 11 years. Jeremy listened to what I wanted in new safety features and took time to detail the differences in models. I had a lot of questions about what is now standard equipment and he patiently showed me on different vehicles in the showroom and on the lot. He was prompt to call when the vehicle I wanted was at the dealership and we scheduled another visit. He never kept me waiting. The appointment for delivery went so smooth and he took the time to show me some short cuts on the display screen. He even synced my low tech flip phone! Thank you to Jeremy and Mark Douglas for an excellent experience. More

So disappointing I had a horrible, extremely sexist experience seven years ago when I shopped for a lease vehicle at Avis Ford in Southfield, MI. I vowed never to ret I had a horrible, extremely sexist experience seven years ago when I shopped for a lease vehicle at Avis Ford in Southfield, MI. I vowed never to return to the Avis dealership. I received contact from Avis based on an internet search I recently made. Jason Grose is the internal sales manager who tried to help me find an Escape. On the day of delivery, he took away the incentive rebate he had found and applied it to the cost of the lease to pay for a mistake HE had made on the pricing of the car. We thought the car had a 2.0L engine and it only had a 1.5L engine. When I asked him if the car had a 2.0L engine on the morning of delivery, he assured me it did. When I asked him to email the sticker to me, he responded by saying he made a mistake. While he apologized for the error, he did not honor our deal. It was a modest difference that the dealer could have easily absorbed (would have been less than an employee discount). I wonder if he would have tried to deliver the 1.5L Escape if I had not asked him about it. I requested an immediate refund of my deposit. Two hours later, I am still waiting for the credit to my AMEX. Funny how it only took two minutes for them to charge the deposit. To top it all off, he has placed blame for his mistake on me! How any of this is my fault is beyond me and he has yet to explain it. I was really hoping I could trust this dealer as it is very conveniently located to my home and office. I will never go back there again. More

Extremely Satisfied We recently ordered/bought a new Edge from Avis Ford, and we couldn't be more satisfied with our experience. The vehicle itself was delivered in perf We recently ordered/bought a new Edge from Avis Ford, and we couldn't be more satisfied with our experience. The vehicle itself was delivered in perfect, ready-to-drive condition, but mostly it was the people who impressed us. The salesman, Jeremy Zumbrunnen (JZ) was wonderful to work with, from the minute we wanted to place the order right up until final delivery walk-thru. Very impressed with his product & sales knowledge, as well as his efficiency. In addition, the business manager (Winston Howard) who handled our paperwork was incredibly knowledgable & thorough. Unlike at other "closings," we felt like Winston was on our side, rather than trying to push us into extra things we didn't want. So all in all, a very pleasant experience at Avis. More

RIP-OFF Got a used car that needs to be repaired? Don't come to Avis Ford. Almost cost us $300 for a job to be looked at and didn't even have the diagnosis co Got a used car that needs to be repaired? Don't come to Avis Ford. Almost cost us $300 for a job to be looked at and didn't even have the diagnosis correct! On top of that, couldn't admit they were wrong and offer a refund for run of the mill service. WON"T BE BACK...not even for an oil change! Try Alpha Auto Services in Southfield...got us back up and running. More