On 8/8/2018 I took my 2018 Rogue in to have the driver side window repaired for the 3rd time. When I'm driving I can hear wind coming in the window even though it's rolled up. On June 19, 2018 I took my car in for the same problem and I was assigned to Blair Hummel as my service advisor, When I was notified that my car was ready for pickup my fiancé went to get it and Blair told him that if the problem occurs again it wouldn't be covered under warranty because it's obvious the issue keeps happening due to my not shutting my door properly. When my fiancé got home with my car and told me this, I promptly drove down to Avondale Nissan and met with my sales person so she could show me how to properly shut my door only to find out that I'm in fact NOT doing this the "wrong" way. When the issue started up again a month after getting it fixed for the 3rd time, needless to say I was a little hesitant to take it back in but felt that Avondale Nissan's service department needed to fix this considering this would be the 3rd time for the same issue. I was told they needed to take my car into a body shop and have the door removed and adjusted because it's sitting too high which could be causing the problem and they were going to once again, replace the trim around the window. Avondale Nissan set me up with a rental car from Enterprise because it was unknown how long it could take to have the repairs done. The following day around 12:30PM I got a call saying my car was done so I drove down there in the rental and was helped by Brandon; Brandon went over my paperwork with me and gave me the key to MY car and I handed him the keys to the rental and pointed out where it was parked and he said they would give Enterprise a call to let them know the car had been returned. Upon renting the car, even though Avondale Nissan was footing the bill, I had to give Enterprise my credit card which they said they had to place a $50 "authorization" on which they said would be released when the car was returned. The day after I picked up my car and returned the rental, I looked at my account to find that Enterprise didn't just "authorize" $50 but they in fact put the charge through on my account. When I called Enterprise they thought I still had the car and said they would go get it from the dealership and refund my money. I then called the service department to follow-up with them because I was now concerned by the fact that the car hadn't been returned and I was informed that the rental car has now gone missing and they are unable to find it. This all has taken place on a Friday so the service advisor named Dave says that they will be researching this and would get back to me by Monday. Now Saturday rolls around and I call Enterprise and they still haven't found the rental car and are "investigating the issue with Nissan" I asked if the keys have been lost or if the rental car AND the keys were missing and she tells me that both are missing. So here I am stuck on a weekend with a missing rental car that's been returned to Avondale Nissan's service department that's rented under MY name, Enterprise holding MY $50, no word as to what happened to the car or when I will get my money back and all of this is supposed to be WARRANTY work on a car that I've only owned for 5 MONTHS! The other issue my car was having was the a/c not blowing as hard as it should when it's on high but when I'm driving and taking a corner, suddenly the air blows VERY hard and gets noticeably louder. This issue only started happening 3 days prior to me taking it in on 8/8/18 but I was told by the shop "Foreman" that he in fact heard and felt the difference in my fan blower but this is "normal" for Nissans and there's likely nothing wrong with it. I asked him why it had only just started 3 days ago and he shrugged his shoulders and said I don't know. Needless to say, the a/c fan blower issue has NOT been resolved because I was told they drove "like vehicles" from the lot and they did the same thing so it's not a problem. I will be taking my car somewhere else for a second opinion and a diagnostics test as well as have my blower motor looked at.
Would I recommend going to Avondale Nissan for service? NO! I have contacted Nissan Consumer Affairs and filed a complaint regarding my experience in its entirety from the first time I went in with the window issue up until this experience in August.