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Avondale Nissan - Service Center

Avondale, AZ

4.2
20 Lifetime Reviews Review Dealership

20 Reviews of Avondale Nissan - Service Center

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December 08, 2020

"The service department is on point especially getting me..."

- mayda169

The service department is on point especially getting me in for my car service Adam Soto is the best he lets me know what my car needs 5 stars all the way.

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Recommend Dealer
Yes
Employees Worked With
Adam Soto
December 08, 2020

"I purchased my vehicle new, got ALL necessary maintenance..."

- chaconcb

I purchased my vehicle new, got ALL necessary maintenance done had paper work and they do not want to honor my purchased warranty to replace my engine stating they can not be sure correct oil was used even when paperwork states it was and All oil changes but 2 were done at the dealer. They also replaced a recall part with a bad part causing them to flush it out and re-replace. They didn't place the oil plug in correctly a couple times. I have spoken with managers and they still refuse to honor the warranty I purchased to cover these issues. I find it unprofessional and a huge burden that they would treat a customer this way especially when I bought the vehicle NEW.

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Recommend Dealer
No
Employees Worked With
Adam Soto, Sara Jane (regional specialist), David (warranty specialist)
August 23, 2020

"Update from my Previous Post.Everyone at the place has..."

- tysacura

Update from my Previous Post. Everyone at the place has been wonderful. I like when i go in for service most of the staff remember my name. See, I brought my car last year in July and this is the only place that i have taken my car to for service and they haven't let me down. I've had all the service done here and whenever i need parts, they take care of me. They really do care about there customer and have really exceeded my expectations. I recently took my car in for the transmission and they really took care of me and got me into a rental and then a week later i brought my car back for an oil change and to have the tires rotated and my service advisor Carlos inform me that 2 tires had nails in them and they fixed it. I will never take my car to another dealership. I will only trust this place with my car. Tony, Your guys in the service Dept do a great job and keep up the good work. To anyone reading this, Get the Nissan Security plus Gold warranty, I got the warranty last December with help from Avondale Nissan (thank you Bailey) and just last week, The warranty replace the Transmission. Gilbert and Francisco and all the Mechanics that work there and worked on my car, Great job, I see that you guys take pride in your work and it shows. THANK YOU!!! I'm very loyal and if a business is good to me, I will stay with them. Avondale Nissan, You earn my trust, usually I have nothing but bad things to say about Dealerships. But you guys are a diamond in rough and i mean that. Keep up the good work :)

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Recommend Dealer
Yes
Employees Worked With
Carlos Vega
December 09, 2019

"The Best."

- tysacura

I like to say that I've been to a lot of Dealership in the Phoenix area and Avondale Nissan Is the best. From the Sales staff to the service Dept and everyone else. Service Dept. This story is about Cesar Valenzuela. My service Advisor. I usually don't like dealerships and I've never trust them until I came here on Aug 22nd for an oil Change and Cesar took care of me, Now 2 month later my wife damage the sunshade on my Nissan Maxima and I took it back to Cesar at Avondale Nissan to see what they could do for me. I know that it could be very expensive to fixed and I'm not made of money, but Cesar went above and beyond to make sure that I was taking care of. Plus he got me a rental car and work within my Budget for the Car repair. My Auto mechanic was Gilbert Ybarra and he was very professional and answer all my question. Cesar even took to meet him and I got to ask question in regards to my car. Part's Dept. I've talk to there parts dept and they were willing to earn my business. Most of the other dealership that I spoke too wouldn't lower the price, But Avondale Nissan gave me a discount and made every part that i was looking for affordable for me which in turn make me only go back to them. Avondale Nissan Car rental. she was very polite and and Got me into a 2020 Nissan Altima with only 12 miles on it. Sales Dept. Ive spoke to Jerry and Frank and they are the best sales people that i've meet. They never force or rush you to buy a car even if your not interested to buy a car now. They will still answer your question and help you looked for the car of your dreams and even let you test drive them. Other salesman at other dealership are not like that, if they sense that your not going to buy today, they won't even waste there time with you. I will only do Business with Avondale Nissan. And trust me. it take a lot to earn this Marine Trust. If i find a business who take care of me. I will stay loyal to them, You work with me and I will work with you. And Avondale Nissan, You earn My trust and My business for Life.

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Recommend Dealer
Yes
Employees Worked With
Cesar Valenzuela, Gibert Ybarra
Jan 07, 2020 -

Avondale Nissan responded

Hi Tysacura, thank you so much for your comments about Avondale Nissan and your Service Advisor Cesar! We strive to meet all your expectations and we a glad to see that Cesar and Gilbert were able to get everything taken care of on your vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Erin Esquivel Owners Loyalty Manager Avondale Nissan 623-907-5029 eesquivel@avondalenissan.com

October 13, 2019

"Best Sales Representative in the Valley"

- Jomary Rios

This is my 3rd Nissan and I will always recommend Frank “The Tank” in Avondale Nissan. He always listen and understand my needs as a customer. He will take care of you and make sure you make a good business. Thanks for being Such a great person. God Bless you Frank! You are a miracle of a human!

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Recommend Dealer
Yes
Employees Worked With
Fahim Naseer, Frank "The Tank" Hardy
Oct 17, 2019 -

Avondale Nissan responded

Hi Jomary Rios, thank you for taking the time to leave a review for us at Avondale Nissan. We're happy Frank Hardy and Fahim Naseer could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Erin Esquivel Avondale Nissan Owners Loyalty Manager 623-907-5029 eesquivel@avondalenissan.com

January 16, 2019

"Treated me like a rock star"

- Rock Star Sandy

Went in for routine maintenance with Julie Spickerman and as always I received excellent service. We had a chat and before leaving I just happened to ask if there was a used Pathfinder in the lot. This is a question I have asked for years, expecting the same answer that Pathfinders don't come in that often. To my surprise there was one. Julie introduced me to Frank "The Tank" and the rest is history. Frank was honest and answered all my questions. He was patient and went out of his way to get me the best deal possible. I didn't go to the dealership to buy a car but Frank got me a deal I couldn't refuse. Julie also stock with me all the way and made sure I got the best extended warranty available. Ouse in financing made sure that I got credited on my present trade in vehicle warranty and license fees. I was impressed with how well everyone worked together to get me the best deal possible. When I need another vehicle I will be sure to return to Avondale Nissan.

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Recommend Dealer
Yes
Employees Worked With
Ouse in financing and Tony Valencia, Julie Spickerman, Frank "The Tank" Hardy
Jan 16, 2019 -

Avondale Nissan responded

I'm so happy to hear that everyone treated you like a Rock Star! Julie and Frank are great with our customers. Enjoy your new Pathfinder! Debbie

September 06, 2018

"My car died in an unfortunate transmission issues "

- Donnas3

Took my car in to be serviced received the bad news that it was the transmission frank the tank and just frank 😃worked to get me a great deal on a new upgraded Altima in a very stressful time everyone was very nice doing what they could to help us out so thank you to everyone from the difficult to pronounce last name !

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank gm and guy who handled the paperwork , Frank "The Tank" Hardy
Sep 07, 2018 -

Avondale Nissan responded

Thank you so much for sharing your experience with us! We are so happy to hear that you had an amazing, five-star experience. We will be sure to commend Frank on a job well done. We look forward to working with you again in the near future!

August 12, 2018

"STAY AWAY! The Service department LOST my rental car!"

- swhitted

On 8/8/2018 I took my 2018 Rogue in to have the driver side window repaired for the 3rd time. When I'm driving I can hear wind coming in the window even though it's rolled up. On June 19, 2018 I took my car in for the same problem and I was assigned to Blair Hummel as my service advisor, When I was notified that my car was ready for pickup my fiancé went to get it and Blair told him that if the problem occurs again it wouldn't be covered under warranty because it's obvious the issue keeps happening due to my not shutting my door properly. When my fiancé got home with my car and told me this, I promptly drove down to Avondale Nissan and met with my sales person so she could show me how to properly shut my door only to find out that I'm in fact NOT doing this the "wrong" way. When the issue started up again a month after getting it fixed for the 3rd time, needless to say I was a little hesitant to take it back in but felt that Avondale Nissan's service department needed to fix this considering this would be the 3rd time for the same issue. I was told they needed to take my car into a body shop and have the door removed and adjusted because it's sitting too high which could be causing the problem and they were going to once again, replace the trim around the window. Avondale Nissan set me up with a rental car from Enterprise because it was unknown how long it could take to have the repairs done. The following day around 12:30PM I got a call saying my car was done so I drove down there in the rental and was helped by Brandon; Brandon went over my paperwork with me and gave me the key to MY car and I handed him the keys to the rental and pointed out where it was parked and he said they would give Enterprise a call to let them know the car had been returned. Upon renting the car, even though Avondale Nissan was footing the bill, I had to give Enterprise my credit card which they said they had to place a $50 "authorization" on which they said would be released when the car was returned. The day after I picked up my car and returned the rental, I looked at my account to find that Enterprise didn't just "authorize" $50 but they in fact put the charge through on my account. When I called Enterprise they thought I still had the car and said they would go get it from the dealership and refund my money. I then called the service department to follow-up with them because I was now concerned by the fact that the car hadn't been returned and I was informed that the rental car has now gone missing and they are unable to find it. This all has taken place on a Friday so the service advisor named Dave says that they will be researching this and would get back to me by Monday. Now Saturday rolls around and I call Enterprise and they still haven't found the rental car and are "investigating the issue with Nissan" I asked if the keys have been lost or if the rental car AND the keys were missing and she tells me that both are missing. So here I am stuck on a weekend with a missing rental car that's been returned to Avondale Nissan's service department that's rented under MY name, Enterprise holding MY $50, no word as to what happened to the car or when I will get my money back and all of this is supposed to be WARRANTY work on a car that I've only owned for 5 MONTHS! The other issue my car was having was the a/c not blowing as hard as it should when it's on high but when I'm driving and taking a corner, suddenly the air blows VERY hard and gets noticeably louder. This issue only started happening 3 days prior to me taking it in on 8/8/18 but I was told by the shop "Foreman" that he in fact heard and felt the difference in my fan blower but this is "normal" for Nissans and there's likely nothing wrong with it. I asked him why it had only just started 3 days ago and he shrugged his shoulders and said I don't know. Needless to say, the a/c fan blower issue has NOT been resolved because I was told they drove "like vehicles" from the lot and they did the same thing so it's not a problem. I will be taking my car somewhere else for a second opinion and a diagnostics test as well as have my blower motor looked at. Would I recommend going to Avondale Nissan for service? NO! I have contacted Nissan Consumer Affairs and filed a complaint regarding my experience in its entirety from the first time I went in with the window issue up until this experience in August.

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Recommend Dealer
No
Employees Worked With
Other Employees : Tony Valencia, Blair Hummel, David Saisslin, Brandon
Aug 14, 2018 -

Avondale Nissan responded

Thank you for taking your time to explain your issues with Frank Kuna, General Manager yesterday. Please feel free to contact Frank at 623 907 5020 if you feel you would like to discuss more with him.

May 15, 2018

"Julie is the best, this is why I bring my Toyota here for se"

- Randy

Julie is the best, I trust her completely with my vehicle. She is very good at what she does. So good I bring my Toyota truck here for all my service work.

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Recommend Dealer
Yes
Employees Worked With
Julie Spickerman
December 25, 2017

"Blair from service has no service! "

- Ej_54545454

Took my car in a few weeks ago to get serviced I had talked to Blair and he gave me by far the worst experience I have ever had in my life not just with a dealership but in general and I’ve had some really bad experience this one outdoes then all. When I asked him about when my car was going to be serviced he told me to just come pick up my car and take it somewhere else because I had asked him twice about it. When my parts finally came in it took him two days to get my car even started and he had me pick it up from the front desk late night dirty because I really needed my car and I couldn’t wait for them to wash it. I would never return to the service department in my life or ever recommended this place to anyone of my friends and family.

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Recommend Dealer
No
Employees Worked With
Blair
Jan 10, 2018 -

Avondale Nissan responded

We are very concern about your unfavorable visits with Avondale Nissan's service department. We would like the opportunity to hear more of the details, please call our service manager, Tony Valencia at 623 907 5072 or our General Manager, Frank Kuna at 623 907 5020. Sincerely, Debbie Clark

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