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Avondale Nissan - Service Center

3.4

15 Lifetime Service Reviews

10305 W Papago Fwy, Avondale, Arizona 85323

15 Reviews of Avondale Nissan - Service Center

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January 16, 2019

"Treated me like a rock star"

- Rock Star Sandy

Went in for routine maintenance with Julie Spickerman and as always I received excellent service. We had a chat and before leaving I just happened to ask if there was a used Pathfinder in the lot. This is a question I have asked for years, expecting the same answer that Pathfinders don't come in that often. To my surprise there was one. Julie introduced me to Frank "The Tank" and the rest is history. Frank was honest and answered all my questions. He was patient and went out of his way to get me the best deal possible. I didn't go to the dealership to buy a car but Frank got me a deal I couldn't refuse. Julie also stock with me all the way and made sure I got the best extended warranty available. Ouse in financing made sure that I got credited on my present trade in vehicle warranty and license fees. I was impressed with how well everyone worked together to get me the best deal possible. When I need another vehicle I will be sure to return to Avondale Nissan.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ouse in financing and Tony Valencia
Jan 16, 2019 -

Avondale Nissan responded

I'm so happy to hear that everyone treated you like a Rock Star! Julie and Frank are great with our customers. Enjoy your new Pathfinder! Debbie

September 06, 2018

"My car died in an unfortunate transmission issues "

- Donnas3

Took my car in to be serviced received the bad news that it was the transmission frank the tank and just frank 😃worked to get me a great deal on a new upgraded Altima in a very stressful time everyone was very nice doing what they could to help us out so thank you to everyone from the difficult to pronounce last name !

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank gm and guy who handled the paperwork
Sep 07, 2018 -

Avondale Nissan responded

Thank you so much for sharing your experience with us! We are so happy to hear that you had an amazing, five-star experience. We will be sure to commend Frank on a job well done. We look forward to working with you again in the near future!

August 12, 2018

"STAY AWAY! The Service department LOST my rental car!"

- swhitted

On 8/8/2018 I took my 2018 Rogue in to have the driver side window repaired for the 3rd time. When I'm driving I can hear wind coming in the window even though it's rolled up. On June 19, 2018 I took my car in for the same problem and I was assigned to Blair Hummel as my service advisor, When I was notified that my car was ready for pickup my fiancé went to get it and Blair told him that if the problem occurs again it wouldn't be covered under warranty because it's obvious the issue keeps happening due to my not shutting my door properly. When my fiancé got home with my car and told me this, I promptly drove down to Avondale Nissan and met with my sales person so she could show me how to properly shut my door only to find out that I'm in fact NOT doing this the "wrong" way. When the issue started up again a month after getting it fixed for the 3rd time, needless to say I was a little hesitant to take it back in but felt that Avondale Nissan's service department needed to fix this considering this would be the 3rd time for the same issue. I was told they needed to take my car into a body shop and have the door removed and adjusted because it's sitting too high which could be causing the problem and they were going to once again, replace the trim around the window. Avondale Nissan set me up with a rental car from Enterprise because it was unknown how long it could take to have the repairs done. The following day around 12:30PM I got a call saying my car was done so I drove down there in the rental and was helped by Brandon; Brandon went over my paperwork with me and gave me the key to MY car and I handed him the keys to the rental and pointed out where it was parked and he said they would give Enterprise a call to let them know the car had been returned. Upon renting the car, even though Avondale Nissan was footing the bill, I had to give Enterprise my credit card which they said they had to place a $50 "authorization" on which they said would be released when the car was returned. The day after I picked up my car and returned the rental, I looked at my account to find that Enterprise didn't just "authorize" $50 but they in fact put the charge through on my account. When I called Enterprise they thought I still had the car and said they would go get it from the dealership and refund my money. I then called the service department to follow-up with them because I was now concerned by the fact that the car hadn't been returned and I was informed that the rental car has now gone missing and they are unable to find it. This all has taken place on a Friday so the service advisor named Dave says that they will be researching this and would get back to me by Monday. Now Saturday rolls around and I call Enterprise and they still haven't found the rental car and are "investigating the issue with Nissan" I asked if the keys have been lost or if the rental car AND the keys were missing and she tells me that both are missing. So here I am stuck on a weekend with a missing rental car that's been returned to Avondale Nissan's service department that's rented under MY name, Enterprise holding MY $50, no word as to what happened to the car or when I will get my money back and all of this is supposed to be WARRANTY work on a car that I've only owned for 5 MONTHS! The other issue my car was having was the a/c not blowing as hard as it should when it's on high but when I'm driving and taking a corner, suddenly the air blows VERY hard and gets noticeably louder. This issue only started happening 3 days prior to me taking it in on 8/8/18 but I was told by the shop "Foreman" that he in fact heard and felt the difference in my fan blower but this is "normal" for Nissans and there's likely nothing wrong with it. I asked him why it had only just started 3 days ago and he shrugged his shoulders and said I don't know. Needless to say, the a/c fan blower issue has NOT been resolved because I was told they drove "like vehicles" from the lot and they did the same thing so it's not a problem. I will be taking my car somewhere else for a second opinion and a diagnostics test as well as have my blower motor looked at. Would I recommend going to Avondale Nissan for service? NO! I have contacted Nissan Consumer Affairs and filed a complaint regarding my experience in its entirety from the first time I went in with the window issue up until this experience in August.

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Recommend Dealer
No
Employees Worked With
Other Employees : Tony Valencia, Blair Hummel, David Saisslin, Brandon
Aug 14, 2018 -

Avondale Nissan responded

Thank you for taking your time to explain your issues with Frank Kuna, General Manager yesterday. Please feel free to contact Frank at 623 907 5020 if you feel you would like to discuss more with him.

May 15, 2018

"Julie is the best, this is why I bring my Toyota here for se"

- Randy

Julie is the best, I trust her completely with my vehicle. She is very good at what she does. So good I bring my Toyota truck here for all my service work.

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Recommend Dealer
Yes
Employees Worked With
December 25, 2017

"Blair from service has no service! "

- Ej_54545454

Took my car in a few weeks ago to get serviced I had talked to Blair and he gave me by far the worst experience I have ever had in my life not just with a dealership but in general and I’ve had some really bad experience this one outdoes then all. When I asked him about when my car was going to be serviced he told me to just come pick up my car and take it somewhere else because I had asked him twice about it. When my parts finally came in it took him two days to get my car even started and he had me pick it up from the front desk late night dirty because I really needed my car and I couldn’t wait for them to wash it. I would never return to the service department in my life or ever recommended this place to anyone of my friends and family.

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Recommend Dealer
No
Employees Worked With
Blair
Jan 10, 2018 -

Avondale Nissan responded

We are very concern about your unfavorable visits with Avondale Nissan's service department. We would like the opportunity to hear more of the details, please call our service manager, Tony Valencia at 623 907 5072 or our General Manager, Frank Kuna at 623 907 5020. Sincerely, Debbie Clark

August 23, 2015

"They will rob you when service is due"

- gretta17

My Nissan Versa that was only three years old had a bad fuel pump. The price came in at over $1100 so I had it towed and saved about $500 by going someone else. I saw the gas pump on Amazon for $275 so I know they were trying to rob me. Beware!

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Recommend Dealer
No
Employees Worked With
Alfred
Aug 24, 2015 -

gretta17 responded

I'm not sure what you want to look into because Alfred gave me the message twice that the total bill would exceed $1100. The only extras were a $35 rental car bill and a $9.95 oil change bill I had since I had a coupon for oil service. You guys really take for ripping people off in Avondale. I am going to contact my senator and consumer affairs to let them know how you operate. Alfred Southall

February 18, 2014

"I live near avondale Nissan and they WERE my number one..."

- Aabdel

I live near avondale Nissan and they WERE my number one device dealer for my 2004 and 2010 armadas until the service department wanted to charge me 1600 for an air bag sensor. I have the platinum maintenance coverage with a $0 deductible which means I pay nothing until my car gets to over 100k miles . I was very unsatisfied with the service and I will never recommend any of my family and friends to visit this dealership. This dealership service agent was incompetent and tried to convince me that it wasn't covered. I've driven nissan vehicles for the past ten years. I took my vehicle to ABC Nissan where it WAS covered by the warranty.

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Recommend Dealer
No
Employees Worked With
Service
July 18, 2013

"I called the service department to make an appointment to..."

- kenita

I called the service department to make an appointment to come in because of a concern with the rogue I am buying. The service rep made an appointment for me to come in at 12:30, and talk to Renee. Upon arriving, I was ignored upon entering,no acknowledgement at all. I was eventually asked by young man if I needed help. I informed him I had an appointment with Renee . ,and he told me Renee was at lunch! so I was given an appointment with a rep that was going to be at lunch? I am sorry but this is poor customer service. When I called to make the appointment the service rep asked me "How many miles I had on the rogue?" does that really matter? I was just in there in May for my oil change. apparently, the mechanics that changed my oil forgot to recalibrate the computer. I am driving down the freeway and a picture of a wrench appears on my dash panel, not knowing what this means, I am concerned . The excuse I was told was pretty lame. What if the mechanics had forgotten to tighten my lug nuts ,or forgotten to put oil in? these are suppose to be professionals. I am truly disappointed in this and every experience I have had at this dealership. I believe this treatment was racially motivated. I am sorry I did not get names. The lady that takes the cars back to be serviced was an exceptional employee.kudos to her. the mechanic that came out to help us at her request was also very cordial and helpful. I think his name was Chas or Chris.

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Recommend Dealer
No
Employees Worked With
none here
May 24, 2012

"Do yourself a favor and stay away from this place-unless..."

- stanzar

Do yourself a favor and stay away from this place-unless you have an extra money to throw away-I WAS QUOTE by SERVICE ADVISOR TONY $2200 FOR STOPPING THE LEAK-Took it to Goodyear shop for second opinion-TURNS OUT TO be MISLEDING diagnose-spend $175 to fix it!!!!THAT`S RIGHT $2200 VS $175!!!!!!!!!!!

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Recommend Dealer
No
Employees Worked With
Blaine
January 26, 2012

"We stopped into Avondale Nissan for Service on my son's..."

- bjayers1969

We stopped into Avondale Nissan for Service on my son's 2011 Versa and after 6 months of trying to get our 2006 Minivan traded for a newer vehicle Avondale Nissan got us a new 2012 Nissan Sentra. Kent was wonderfully patient as my husband and I negotiated the type and color of car that would be our purchase. The friendlyness was wonderful and we are so happy to be out of the Minivan finally. We don't have the best credit and had several dealerships turn us away saying the couldn't help because of the credit. Kent and the finance department were great at working with us and I really appreciated that they did not send us home with a vehicle until they had us loan approved; none of the running back and forth due to not able to finance issues. You will not regret going to this dealership - the best experience I have had in purchasing a vehicle.

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Recommend Dealer
Yes
Employees Worked With
Kent Rodriguez
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