Awesome Ford

Just AWESOME I have a three part review. 1. When I bought my car in May, I sent many emails back and forth with Ryan and Brian. I live up in Auburn, so I wasn’t I have a three part review. 1. When I bought my car in May, I sent many emails back and forth with Ryan and Brian. I live up in Auburn, so I wasn’t able to just stop by after work. We talked about the kind of car I was looking for, and I pretty much told them not to even bother showing me a car that I was going to have to settle for. They both handled this message and my many questions very well, and were very prompt in getting back to me. 2. The day I actually went to Olympia to test drive cars was a good day. I met Beau there (he has moved on now) and worked with Brian. Beau drove me around to test drive different cars, and I chose the very nice Ford Fusion that I’m driving now. Beau is the only car salesman I have ever hugged. He told me the story about his brother, and how he gave his life for our country. Long story short, lots of tears I cried this day. But good tears! Brian was really amazing with the financing. He helped me get with Avid Acceptance, who are so easy to work with, and get the car financed. Also helped me with getting insurance set up. BEST Car Buying experience I’ve had. 3. Recently, my car started acting sluggish going up Tiger Mountain (Hwy 18) and when merging into traffic on the freeways. I’ve been pretty good about changing the oil, and taking care of the other routine maintenance on the car. So, I was a concerned that it might be something major. I took it to Sound Ford in Renton (don’t go there!), and was told after 3 days that my car needed a new transmission and it would cost $6,000 + tax. After the hysteria calmed down a bit, I reached out to Ryan. Ryan immediately offered assistance. He called Sound Ford to get their take on their diagnostic. After speaking to Sound Ford, Ryan told me he didn’t think they were right on their assessment. We arranged to have my car taken down to the service department at Awesome Ford (highly recommend them!) to get a diagnostic there. Ryan contacted me two days after I dropped it off with Awesome Ford letting me know I didn’t need a new transmission (thank you Baby Jesus!). What the car needed was transmission fluid, and a good tune up. Also an alignment and some new tires. So, I got all of that done at a little over $1,500. What I’m trying to say is THANK YOU Ryan. Your compassion for helping others is truly astounding. You went above and beyond customer service after the sale. You’ve earned all of my future car buying business. And anyone else I can convince to drive the extra distance to go see you. More